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Antelope Valley Chevrolet
- Automotive
- Lancaster, CA
About this business
Location details
1160 Motor Ln, Lancaster, CA, 93534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Their service department has the worst ability to keep customers up to date with their car status. I took my truck in a week ago for an oil change. Still there, now getting the five grand in work it suddenly needed. This is the second time in nine months that my oil change turns into thousands in work. Truck worked fine both times before it went in. But the real issue is communication. Here’s my text number they say. That gets ignored. Call. That gets ignored. Took three days to get word on why my oil change was taking so l... read more
Business response:
This review has been received and acknowledged.
The service dept is dishonest as I took my 2015 Silverado 1500 high country in for transmission service they try to tell me I have major internal problems and it will need replacing and the price is 6700$ so I take it to AAMCO where they change the fluid and the filter and inform me that the trans is perfectly fine they saw no issues at all
Business response:
We are sorry to hear about the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns.
Bought our truck less then a year ago (which was a great experience) from here and today was my second time getting it serviced and both times I HAD an appt and have waited over 2 1/2-3 hours!! And this time I told them not to wash it so I could be done earlier!! NOPE!
Business response:
Hello Marissa, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. We will be reaching out to you to ensure you are completely satisfied. Best, Robert Chirinos – Service Manager, (877) 455-6441
I came here to get my oil changed and tires rotated. IT TOOK 3 HOURS!! I guess I wasn't a priority since I didn't buy my car from them, I also had the oil change under warranty.
Business response:
We are sorry to hear about the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
I have been happy with the service at AV Chevy but have been trying to make an appointment and called and left a message twice. The dimmer switch on my 2017 Corvette does not work. Had a problem before with the display dimming and then bright but I think the problem was the dash cover so that is solved. Would like the dimmer switch to work! I am changing my review. They called and got me in and apparently all the stuff I was unhappy with on the lighting is factory set and can't be changed. It doesn't make sense to me b... read more
Business response:
Charlie, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best, Justin Gonzales - General Manager, (877) 385-0885
Four hours for an oil change, had an appointment at 9:00am and left at 1:00pm. Will not be back for anything else!
Business response:
Dana, I'm sorry to hear about your experience. Our customers’ time is valuable to us, and I am disappointed to hear your recent visit wasn't as timely as you would have hoped. We will be reaching out to you to ensure you are completely satisfied. Sincerely, Robert Chirinos – Service Manager, (877) 455-6441
My wife and I travelled from the Inland empire on Saturday June 9, 2018, to purchase a 2017 Suburban LT (44k miles) we came across online. Once at the dealer we worked with a sales person by the name of MONICA. Everything went fine, we purchased the vehicle and drove it home. We exited the freeway after and hour and 30 minute drive and noticed the car was shaking whenever we came to a stop at a light. I called the dealer back and spoke to NINA GARCIA the sales manager who I initially worked with. She told me to take the vehi... read more
I was there looking for a new Camaro and I walked that lot 2 times not on person asked me if they can help me .. Never will I go back or recommend anyone to the Chevy dealer 💯👎
Business response:
Becky, thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. We will be reaching out to you to ensure you are completely satisfied. Sincerely, Justin Gonzales - General Manager, (877) 385-0885
All I can say about this dealership is that they fit the typical predator car sales type. My niece and her husband went in to purchase a vehicle that they could not qualify for and both them and the salesman convinced my 82 year old mother to purchase the car under the premise that she was only co-signing for the loan. My Mom has limited vision and could not see what she was signing but is very trusting what she is told. I, my Mom's POA found out about the transaction when sure enough my niece could not make the payments and... read more
Business response:
Your review has been received. Sincerely, Justin Gonzales - General Manager, (877) 385-0885
Frequently asked questions about Antelope Valley Chevrolet
How is Antelope Valley Chevrolet rated?
Antelope Valley Chevrolet has a 4.1 star rating with 3,945 reviews.
When is Antelope Valley Chevrolet open?
Antelope Valley Chevrolet is closed now. It will open at 9:00 a.m.