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Antelope Valley Chevrolet
- Automotive
- Lancaster, CA
About this business
Location details
1160 Motor Ln, Lancaster, CA, 93534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
RecommendedTook truck in and got driven home. Waited till they called and picked me up, vehicle was done and went home!
Business response:
We appreciate your kind words, Steven. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Roberto Chirinos - Service Manager
Customer service is terrible, I dropped off my truck for an appointment at 1030 am, I called at 3:30 and still wasn’t ready.
Business response:
We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Roberto Chirinos - Service Manager
Honestly the "greeter" Tina needs to go, she always has an attitude towards my family everytime we've gone to them for service, my mother and I brought both our cars in for an oil change, this woman takes her time to come to us and then wanted to give us different service advisors when we had already had asked for Joey, this woman goes and tells the other woman that we're not going to be following the rules of waiting our turn and get different service techs out loud that we could hear her telling the other girl from our car... read more
Business response:
Hello Bryan, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact myself or a member of the service department to get in touch so we can work towards an understanding. Thank you. Sincerely, Roberto Chirinos - Service Manager
Use to be my favorite Chev Dealer, until this past two weekends. Service Department is something else. Went to have an Oil change, last Saturday and have my brakes looked at on my truck since winter rain is here. Was told everything was good with brakes. They even checked it off good on inspection paperwork they gave me. Great I thought. Upon leaving there that evening. Brakes started grinding not even a few mile away. Took it back to them this Saturday, they said I need front brakes, literally 7 days later and 700... read more
Business response:
Hello Dwayne, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. We will be reaching out to you to ensure you are completely satisfied.. Thank you. Sincerely, Roberto Chirinos - Service Manager
I have taken my truck there 3xs for the same problem, each time taking out the transmission, now I have transmission problems and cracked hoses. This is a 2017 Chevy Silverado and it’s a lemon. They need to buy this truck back and put me into something comparable. Also trying to reach management to help with my problem still yet to hear. Still waiting to hear from Robert Chirinos, and Justin Gonzales to solve this problem. Me and my whole family have bought cars from your company for years and these past few years service ce... read more
Business response:
Our team has acknowledged this review.
We purchased a Bolt from them, but there was an issue with a recall for the Bolts. They literally had the check for the car, yet failed to update us on the recall and kept us hanging for a week. We got our money back and purchased elsewhere with zero issues. Very bad customer service sadly.
Business response:
That is not the kind of experience we seek to provide, Melanie. We will be reaching out to you to ensure you are completely satisfied. Sincerely, Justin Gonzales - General Manager, (877) 385-0885
scheduled an appointment at 8am before work simply because my radio locked. they kept my car all day, while I'm trying to locate the "advisor" whose NEVER at her desk to give me any updates. due to her noncommunication, I had to end up taking the day off since I didn't know what was going on nor how long this would take. after so many attempted phone calls with no updates (by this time it's going on 5pm). I go up there, what do you know my "advisor" was sitting at her desk. I walked right up to her and she greeted me as if I... read more
Business response:
We acknowledge your review and are currently looking into the events you’ve detailed. We will be reaching out to you to ensure you are completely satisfied.
You kept my car for 6 days to fix a door that would not stay closed and charged $797.00. needless to say I am not happy.
Business response:
Barbara, thank you for sharing your experience with us. We would like to discuss what you’ve detailed regarding your most recent visit. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. We will be reaching out to you to ensure you are completely satisfied. Sincerely, Roberto Chirinos - Service Manager
2 times in a row, a oil change took 4 hours, with an appointment. I can't remember the service reps name, but same female both times. She never gave me a update on my vehicle and I had to find her to get information. seriously thinking about not going to them again.
Business response:
Marvin, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. We would like the opportunity to speak with you to work on resolving this issue. We will be reaching out to you to ensure you are completely satisfied. Sincerely, Roberto Chirinos - Service Manager
Frequently asked questions about Antelope Valley Chevrolet
How is Antelope Valley Chevrolet rated?
Antelope Valley Chevrolet has a 4.1 star rating with 3,945 reviews.
When is Antelope Valley Chevrolet open?
Antelope Valley Chevrolet is closed now. It will open tomorrow at 9:00 a.m.