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Antelope Valley Chevrolet
- Automotive
- Lancaster, CA
About this business
Location details
1160 Motor Ln, Lancaster, CA, 93534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
AV Chevy had my car for 2 1/2 months never offering me a rental car. They lost my part 2 times so I took my Corvette out of there. When I picked up my vet the battery was dead they had to jump it and they installed a brand new battery when I first took it in Because they said that was the problem. AV Chevy also gave me back my car with my front door not working and filthy, dirty & mud all over it. The fix operation director Jay said he knows nothing about these cars and would not help me and walked away. They did say the... read more
Business response:
That is not the kind of experience we seek to provide, Iris. We will be reaching out to you to ensure you are completely satisfied. Sincerely, Nicole McCracken - Service Manager
Replace yourself with another company.
Business response:
Our team has acknowledged this review. We will be reaching out to you to ensure you are completely satisfied. Justin Gonzales - General Manager, (877) 385-0885
DO NOT BUY OR GET SERVICE DONE HERE!!! I brought in my truck because it kept dying and first off the service advisor was not able to tell me if JUST the diagnostic would be covered by the warranty or not. I have never run into this type of situation. Diagnostics are usually covered under warranty. Just so they can tell me what’s wrong with it. Service advisor Anthony told me they had to run the diagnostic in order to see if the warranty covered the diagnostic, which makes. O sense to me. Secondly, after 2 days of not knowing... read more
Business response:
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. We will be reaching out to you to ensure you are completely satisfied. Nicole McCracken - Service Manager
Bought a 2020 colorado zr2 bison (55k truck ) from this dealership, spent over 10 hours to get through the buying process. After the fact of walking out a few days later had many, many phones calls for redoing the paperwork that they botched and was trying to talk me in to come back asap, although I live over 1.5 hours away and run my own business. So after close to 10 calls on the paperwork you would think they would respond when as a customer would have a issue. Good luck getting any support in any sort of timely fashion,... read more
Business response:
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. We will be reaching out to you to ensure you are completely satisfied. Sincerely, Justin Gonzales - General Manager, (877) 385-0885
Slow and unorganized. Takes 30 min for someone to bring your car out after it’s been serviced. Ridiculous. I won’t be back
Business response:
Amber, thank you for sharing your experience with us. Here at Antelope Valley Chevrolet, we work hard to process everything as efficiently as possible. We will be reaching out to you to ensure you are completely satisfied. Service: Nicole McCracken - Service Manager
Worst customer service of any Chevy dealership I've been to. Took my 2018 Corvette w/ 10k miles in, due to my dash bubbling up from the material being cut too short. We submit the claim on a Saturday Oct 26, was told they would call me Monday or Tuesday....nothing. I texted them Tuesday....nothing. I finally called them Friday andl left a message. I was told I'll get a call back that day....nothing. I called back again mid-week and even reported this all on the company's sight. Still nothing...my dash is covered under warran... read more
Business response:
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. We will be reaching out to you to ensure you are completely satisfied. Sincerely, Garry M Freysinger gfreysinger@freysinger.com\
Do NOT TAKE YOUR CAR THERE. THEY DAMAGED MY CAMARO BECAUSE I CAUGHT THEM TRYING TO PRICE GOUGE ME. Deliberate damage done to my car and they wont even take responsibility for what they did when the Assistant manager clearly said it happened there. Seriously considering a class action lawsuit against the service department.
Business response:
On behalf of our dealership, we appreciate you bringing these issues regarding your recent visit to our attention. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. We will be reaching out to you to ensure you are completely satisfied. Sincerely, Justin Gonzales - General Manager, (877) 385-0885
My car buying experience was great! Except the fact that they never did offer me gap insurance for my brand new car. I had noticed that my car had a paint blemish and the salesmen and manager both said they would get it fixed for me. I tried to contact the salesmen through his direct line and through the dealership and have yet to hear anything from him. Nor will the managers ever take my phone call. I bought my car on August 10th-and the salesmen said I would hear from him within two weeks. Service manager has contacted me ... read more
Business response:
Hello Brandi, we have seen this review and are concerned with the experience you have described. It is not our team’s standard quality of service and we will be reaching out to you to ensure you are completely satisfied. Sincerely, Justin Gonzales - General Manager, (877) 385-0885
Repair services department is horrible!!! Trying to speak with the general manager is impossible and no one ever returns calls. Biggest regret purchasing a car from them!!
Business response:
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. We will be reaching out to you to ensure you are completely satisfied. I look forward to speaking with you. Sincerely, Nicole McCracken - Service Manager
Frequently asked questions about Antelope Valley Chevrolet
How is Antelope Valley Chevrolet rated?
Antelope Valley Chevrolet has a 4.1 star rating with 3,945 reviews.
When is Antelope Valley Chevrolet open?
Antelope Valley Chevrolet is closed now. It will open at 9:00 a.m.