This profile has been claimed by the business owner or representative.
Antelope Valley Chevrolet
- Automotive
- Lancaster, CA
About this business
Location details
1160 Motor Ln, Lancaster, CA, 93534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
You kept my car for 6 days to fix a door that would not stay closed and charged $797.00. needless to say I am not happy.
Business response:
Barbara, thank you for sharing your experience with us. We would like to discuss what you’ve detailed regarding your most recent visit. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. We will be reaching out to you to ensure you are completely satisfied. Sincerely, Roberto Chirinos - Service Manager
2 times in a row, a oil change took 4 hours, with an appointment. I can't remember the service reps name, but same female both times. She never gave me a update on my vehicle and I had to find her to get information. seriously thinking about not going to them again.
Business response:
Marvin, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. We would like the opportunity to speak with you to work on resolving this issue. We will be reaching out to you to ensure you are completely satisfied. Sincerely, Roberto Chirinos - Service Manager
My personal experiences have been poor! I have a Corvette, Stingray, these cars have run flats because there is no room for a spare. I got a flat took it in to AV Chevy the service advisor put a regular tire and the tech ruined my rim. AV Chevy agreed to put a new rim. I drove my car to Salvang for a weekend came home and the rim was the original damaged one that the dealer never replaced. I took vaca was unable to take it in before leaving left my car in the garage. I took it in again once I returned a month later. The mana... read more
Business response:
We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Roberto Chirinos - Service Manager
RecommendedJacob from Internet sales was excellent and getting me a great deal.
1 star because their customer service and service center is good UNTIL you've already bought a car from them. It's horrible on after. They were unable to "find my warranty" in their system for a couple months. I wanted to get my 2016 Silverado's transmission and a few minor issues and since they couldn't find my warranty in the system or even my truck (that I bought from them brand new). I decide to upgrade trucks. When I looked into getting a refund for the warranty I paid for but didn't use because of their negligence, Dav... read more
I was told that I needed an entirely new engine in a Chevrolet Malibu (2016 Turbo 2.0) for $9800. The stabiltrak and check engine light came on after I got some bad gas. I had to request a compression leak test. I was told that the cylinder 1 was misfiring. I was not provided a rental from the dealer. Fast forward a few days, I had my car towed to another shop, Elite Auto Care. They ran the diagnostics as well and it turns out I needed a new engine coil. The car is running beautifully again. Wouldn’t it have been a shame ... read more
just experienced the worst customer service at av Chevy's service department today and let's just say I will never deal with Anthony latanzio again he is completely incompetent , and a self absorbed prick . after this i think I may just go to autonation in Valencia from now on.. so sad ..
RecommendedGreat car buying experience. They had the best deal and car buying process. I drove from San Fernando to purchase from AV Chevy since they seemed to have the best customer service and easily answered all my questions and weren’t trying to push me into something I did not want. I will definitely be coming back.
Business response:
Dear Christopher, Thank you for taking time out of your day to leave a review to let us know how we did. Customer service is our "Number 1" priority and your feedback helps. We thank you for your business and continue to look forward to serving you in the future. Thank You! Nicole McCracken Public Relations Manager avchevypr@avchevy.com
RecommendedTraded in our Honda for and Equinox and this was the best experience we have ever had at an auto dealer. Greg Grimes, you are a class act sir!
Business response:
Thank you for taking time out of your day to leave a review to let us know how we did. Customer service is our "Number 1" priority and your feedback helps. We thank you for your business and continue to look forward to serving you in the future. Thank You! Nicole McCracken Public Relations Manager avchevypr@avchevy.com
Frequently asked questions about Antelope Valley Chevrolet
How is Antelope Valley Chevrolet rated?
Antelope Valley Chevrolet has a 4.1 star rating with 4,132 reviews.
When is Antelope Valley Chevrolet open?
Antelope Valley Chevrolet is open now. It will close at 7:00 p.m.