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Antelope Valley Chevrolet
- Automotive
- Lancaster, CA
About this business
Location details
1160 Motor Ln, Lancaster, CA, 93534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I went in for oil change and a tire rotation and when they put the wheels back on they broke off one of my Lugnuts And didnt tell me and put the wheels on wrong witch ruined two of my hubs and it cost me over $700 This is the second time they messed up my car up rotating tires Ino longer trust them with my vehicle
Business response:
Greg, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Roberto Chirinos - Service Manager
The worst customer service I've ever encountered. Brand new car and the screen stopped working the day I bought it. No radio, no bluetooth, no Onstar, no rearview camera, no sounds of any kind. The screen and all the aforementioned aspects now only work 10% of the time. Took the vehicle in and was told they would order a module; that it would be in within 3 days. Two weeks later, I called and my order couldn't be found. Spoke to the service manager, who managed to "find" the order. A week later the part came in and I took my... read more
Business response:
We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.
When I scheduled my appointment for an oil change I was told that it would take a hour. However when I arrived I told that it would be a 3 hours wait. 3.5 hours later I was finally at the cashier office. The cashier was so rude it was unbelievable, costumer service was not her strong suit.
Business response:
Thank you for taking the time to share your recent experience, Denise. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Roberto Chirinos - Service Manager
Not only did they take an extra day to get my truck back after they promised to have it ready in 4 hours, but when I wanted to traded it in I received the most unprofessional salesmanship ever experienced, I bought 2 Camaros at this establishment in the past and was ready to purchase a truck, the first salesman realized what a terrible job he was performing so he past me to another salesman who was a bit more professional, then the truck I test drove they claimed that was damaged the next day by barbed wire and had the nerv... read more
Business response:
Dave, we appreciate hearing about your recent visit. Our priority here at Antelope Valley Chevrolet is to ensure that every customer leaves our dealership with a great experience. I would love to speak with you further on the matter. Please contact me at your earliest convenience. Sincerely, Roberto Chirinos - Service Manager
Service advisor overcharged for my oil change and would not honor dealer discounts sent by email. Status of service call was not updated on computer link. Past service calls for oil changes were satisfactory, but I waited for my vehicle, this time I did not because rear tires not in stock. 10 am appointment car delivered 5:30 pm next day. Service advisor did not seem to be familiar with vehicle by specs and assumed I knew nothing about my vehicle when I questioned his recommendations. A review of service records by adviso... read more
Business response:
Jody, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Sincerely, Roberto Chirinos - Service Manager
A month ago my wife and I went to AV Chevy as they were offering “great trade in”. The dealership gave a good price but didn’t fit in our budget. Made it clear we appreciated it but we wouldn’t never sign for a price that high again. It wasn’t going to happen. Fast forward to today, we had some money for a down so called Nick(sales guy) to talk about payments. He stated, he remembers us saying we would never sign for that and wouldn’t happen. So what did we want to talk about. I have bought many cars and would of taken a ca... read more
This has been one of the worst dealership experiences we’ve ever had. We will never do business here again, nor will we recommend anyone to this dealership. After purchasing a 2020 used vehicle all the salesman could boast about was a 172 point inspection and how the car is like new. So we drove it off of the lot and observed a chip in the windshield, as well as the rear air controls to be so sticky you can’t push the button in. They lied on the inspection report and said everything was great. Until the window guy showed up ... read more
Business response:
Our team has acknowledged this review.
If I could give zero stars I would. Non-stop lying from their sales and managers and when you catch them in a lie all they could do is give you a blank stare. Never honor their deals they promote and always trying to mark up their prices. Neither sales rep can tell you what their policies are because they all have different answers. Worst absolutely worst dealer in my experience. Oh and don't give them any info because they will run your credit report without consent eventhough you told them not too and they tell you right i... read more
Business response:
Our team has acknowledged this review.
They are on round three of trying to fix my liftgate and I live two hours away so that means I’ve had to take three trips and it’s still not fixed🤦🏻♀️
Business response:
We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Roberto Chirinos - Service Manager
Frequently asked questions about Antelope Valley Chevrolet
How is Antelope Valley Chevrolet rated?
Antelope Valley Chevrolet has a 4.1 star rating with 3,945 reviews.
When is Antelope Valley Chevrolet open?
Antelope Valley Chevrolet is closed now. It will open tomorrow at 9:00 a.m.