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Antelope Valley Chevrolet
- Automotive
- Lancaster, CA
About this business
Location details
1160 Motor Ln, Lancaster, CA, 93534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
AV Chevrolet from beginning to end was the worst experience I’ve ever had ! No one ever call’s you back with information. The mechanic/ technician broke my truck ( they admitted it ) and after that it never ran right again. I had to sell my truck for thousands less because of the problems they created !
Business response:
Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Richard Barrett - Parts and Service Director
I will NEVER use them again! I will not be buy anymore cars from them either. Worst customer serve ever from Kristopher in service
Business response:
Thank you for taking the time to share your recent experience at Antelope Valley Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Richard Barrett - Parts and Service Director
There sales staff was very professional and courteous..But it seems when it comes to there finances manager dosen't know how to treat female customers..He Be Littles you and wants to conduct business outside..very unprofessional and unpleasant..You call to see what can be done so you don't have a sour experience and Staff just says we're sorry...But thanks for buying our overpriced auction car..I would Suggest you do your homework before you purchase with them..Good luck (phill)
Business response:
On behalf of Antelope Valley Chevrolet, I would like to express our appreciation for the time you took to share your experience. It appears that an encounter you had with a member of our sales staff does not reflect our standards of customer service. Providing a positive experience is our top priority and we want to hear more about this event. If you would like to discuss your experience further or if you have any questions about your car, please do not hesitate to contact me directly. Sincerely, Jack Oh - General Manager
RecommendedI had previously written a surprisingly good review for this Chevy and it was ALL thanks to your service Advisor Robert C. Today I called in to make an appointment but was told Robert C was no longer working there. After making a few phone calls I learned he was terminated. I can’t fathom what is going on with the management of this Chevy! When we bought our Tahoe we tried to buy locally but your sales people are beyond rude. We went to Valencia and we found an amazing salesman and bought our Tahoe. Everyone in this valley ... read more
Business response:
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Richard Barrett - Parts and Service Director
Horrible customer service. They had my Tahoe for 5 days and didn’t fix anything. I couldn’t get anyone to return my calls on day 4&5.
Business response:
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.
My experience here for the first time was horrible. I went in on a Saturday Oct 16th 7AM for a oil leak and front breaks in which they suggested. I was promised my car by day end. Did not provide a shuttle to take me home because I lived out of the area. I asked for a loaner and was told no. I had to rent me car to get around. By the day end the service rep Kris said we gona have to keep your car until Monday Oct 18th. Im furious. Monday comes around and I received a text the leak was fixed just had to tightened up a screw a... read more
I was told it would take a day or two at the most to get my van serviced and I dropped it off on a Monday and didn’t get it back until Thursday. Had to keep calling to get updates. Not very satisfied either, they were supposed to check the brakes and my brakes are squeaking. Wouldn’t recommend…
Business response:
Jocelyn, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Roberto Chirinos - Service Manager
Took my car in bc the passenger running board motor failed. Victoria (Service Advisor) said they had to order a new motor from back east and to take my car home until unit came in. A week later I called but Victoria told me the motor had not come in yet and they had no way to track shipment…it would be there when it got there. A few days later I called again but Victoria wasn’t in so other SAs tried to help but couldn’t find an order. We finally stopped by the Service Dept in person and was told by Robert (Service Mgr) tha... read more
Business response:
Tracey, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Roberto Chirinos - Service Manager
Got charged almost triple of what I was quoted online. Price Keeps getting higher after each visit. Made an 0830 appointment, car didn’t get touched till a couple hours later. What’s the point of making an appointment…
Frequently asked questions about Antelope Valley Chevrolet
How is Antelope Valley Chevrolet rated?
Antelope Valley Chevrolet has a 4.1 star rating with 3,945 reviews.
When is Antelope Valley Chevrolet open?
Antelope Valley Chevrolet is closed now. It will open tomorrow at 9:00 a.m.