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Antelope Valley Chevrolet
- Automotive
- Lancaster, CA
About this business
Location details
1160 Motor Ln, Lancaster, CA, 93534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
terrible... went for a recall. waited 4 hours to be told they "couldn't" do it because of an added sub... we live 2 hrs away. So, 9 hrs of my life gone... called another Chevy service shop 3 hrs away that said the mechanic is lazy, or didn't know what he was doing, and should have installed the recall. 1 star for the lobby.
Business response:
Allan, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Roberto Chirinos Service Manager
Very disappointed in the repairs made to my 2500 HD. They damaged my vehicle while removing my drivers seat. I notified them of the damage and still no call back. It’s been about two weeks. I will not return to this dealership for any of my repairs. J. Hartz
Business response:
Jerry, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, Roberto Chirinos Service Manager
SCAMMERS!!!!!! They made up lies about my car so I could buy a new one!! Zero stars I do not recommend
Business response:
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Roberto Chirinos Service Manager
Horrible customer service!!! Don’t buy a car from here they only wants your money not the relationship cause wants you leave the lot with one of their lemon cars, you’re basically screwed and ghosted by them!!! Plenty of other dealerships to go to!!!
Business response:
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jack Oh - General Manager
I would recommend you look for somewhere else to buy and to service your vehicles. Service department gives you nothing but run around. They never call back or follow thru with actions they state they are going to take. They have had my truck now going on over 4 weeks and the factory warranty issue I brought it in for is still not fixed. The rep is unable to understand how far away I live from the service department, or the struggle of being without my truck for 4 weeks. I have tried for almost the whole time to get a r... read more
3rd time taking my vehicle in for the same warranty problem, made an appointment a week in advance and my vehicle just sat for a day with no rush to look at it. Had to pull it out do to they won’t give a loaner car out until a diagnosis.
Business response:
Thank you for taking the time to share your recent experience at Antelope Valley Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Roberto Chirinos Service Manager
Bad cervice when i took my Chevy for maintenance they told me oil change and rotation on tire tire and I put mark on the tire when I got home they look they never did rotation bad cervice for a 100000 thucent truck you spect better cervice
Business response:
Hugo, I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Roberto Chirinos Service Manager
Antelope Valley Chevrolet - Dealer of Incompetence. We made the appointment for a recall repair several days before our appointment. We provided the exact recall number so the dealer knew what needed to be repaired (and the parts to be ordered). This dealership FAILED to order the required parts prior to our arrival. They didn't even order the parts until the end of day one. DAY TWO It took a whole day for the part to be delivered (since they do not stock any parts here, apparently), and by the time the part arrived, the ONE... read more
Business response:
Don, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Vegas Le Service Director
Been coming here for over 10 years. But I will never walk into this dealer ever again. I keep giving them a shot and I don't even know why I bother anymore. They lie and do not pay top dollar as they advertise nor do they honor any promotions they are offering. False Advertising all the way around. Went in for a special promotion for up to 5000 over KBB value and no one knew what I was referring to when I told them I was here for an appointment. I was one of the very first to apply for the voucher they were offering. I talk... read more
Business response:
Adon, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Jack Oh - General Manager
Frequently asked questions about Antelope Valley Chevrolet
How is Antelope Valley Chevrolet rated?
Antelope Valley Chevrolet has a 4.1 star rating with 3,944 reviews.
When is Antelope Valley Chevrolet open?
Antelope Valley Chevrolet is open now. It will close at 7:00 p.m.