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Antelope Valley Chevrolet
- Automotive
- Lancaster, CA
About this business
Location details
1160 Motor Ln, Lancaster, CA, 93534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Been coming here for over 10 years. But I will never walk into this dealer ever again. I keep giving them a shot and I don't even know why I bother anymore. They lie and do not pay top dollar as they advertise nor do they honor any promotions they are offering. False Advertising all the way around. Went in for a special promotion for up to 5000 over KBB value and no one knew what I was referring to when I told them I was here for an appointment. I was one of the very first to apply for the voucher they were offering. I talk... read more
Business response:
Adon, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Jack Oh - General Manager
Per service director Vegas and service advisor Jacob Ochoa General Motors vehicles are not designed to operate in the extreme conditions in the antelope valley and need extra maintenance not in the service manual. If that were true general Motors vehicles should not be sold in the Av or they advise customers there maintenance is going to be expensive prior to buying a vehicle. General Motors does engineer vehicles for extreme conditions but this dealer wants to upsell you on any maintenance they can make money on even if y... read more
Business response:
Curtis, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Vegas Le Service Director
2-3 hour wait for an oil change with an appointment is not ok. What makes things worse was my truck was ready after 2 hours but my service advisor was on lunch so my paperwork sat on his desk. Luckily I was tired of sitting and walked around and saw my truck parked and I stopped a different advisor and asked why is my truck here and no one told me that it is done she told me he was on lunch. She apologized and found my paperwork and finished it so I can get going. When someone goes on lunch have someone else take over espec... read more
Business response:
Joseph, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Antelope Valley Chevrolet does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Vegas Le Service Director
Update: Took my brand new 2022 Trail Boss in because of a glitching infotainment system. Made an appointment that me at nothing because I still sat there 6 hours for what the employee told me was a 15 minute job. They told me to call back with any issues. 1 day later glitches again but worse than before….. Ben trying to get a hold of them but nobody will call me back to include the sales manager. Guess it’s time to contact Chevy directly.
Made an appointment for Friday. Showed up at appointment time for them to tell me they probably wouldn’t even look at my car that day. It’s now Wednesday, they haven’t contacted the warranty company to determine if it’s still under warranty (it is) and the code that was read from the engine hasn’t been written down or put in any computer system. This place sucks!!!!!
Business response:
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sicnerely, Vegas Le Service Director
Terrible dealership and service. Dropped off my Corvette for an appointment for a pre purchase inspection at 730 that I made the previous week. Was told it would be done at 430. It wasn't.9 hours and couldn't even complete a simple task. Wouldn't trust these monkeys fixing hot wheels cars. And the want me to buy a c8 with a 20k markup lmao. Take your business somewhere else. Anywhere else for that matter. I'd trust a homeless man on the corner before them
Business response:
Thank you for taking the time to share your recent experience at Antelope Valley Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Vegas Le Service Director
RecommendedWould not recommend. Inconsistent work in the service department. Went in for routine maintenance, next day I had to bring it back because the mechanic did a half-assed job and didn't properly reattach all engine components. Took the head mechanic over an hour to get me out of there and the Service Director, Vegas, wouldn't do anything to make up for my wasted time.
Business response:
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Antelope Valley Chevrolet does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sicnerely, Vegas Le Service Director
Still waiting on Justin Gonzales to reply back on the email I sent him a month ago on my tire issue with only 13k miles on them.
Business response:
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Richard Barrett - Parts and Service Director
RecommendedFriendly , no bullshit and fair pricing and great service department.
Frequently asked questions about Antelope Valley Chevrolet
How is Antelope Valley Chevrolet rated?
Antelope Valley Chevrolet has a 4.1 star rating with 4,084 reviews.
When is Antelope Valley Chevrolet open?
Antelope Valley Chevrolet is closed now. It will open tomorrow at 9:00 a.m.