This profile has been claimed by the business owner or representative.
Madison Beach Motel
- Hospitality
- Ocean City, MD
About this business
Location details
9 North Baltimore Avenue, Boardwalk, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Not very happy about it We asked for towels and wash cloths and never got them.The Gentleman behind the desk wasn't very social.He acted grouchy we don't think we'll stay there anymore. There was no breakfast
Business response:
Thank you for providing your feedback. We’re sorry to hear that your stay did not meet your expectations. We do not offer breakfast, but we apologize for the inconvenience caused by the missing towels and washcloths. We’ll address your comments about the staff to ensure better service in the future. We understand your concerns and hope to have the opportunity to offer a more satisfactory experience should you choose to stay with us again.
Average Tried to double charge me after I had already paid through booking. Com Location
Business response:
Thank you for your feedback, Todd. We’re glad you found the location convenient and good value. However, we apologize for the billing issue you experienced. This should not have happened, and we will review our procedures to prevent similar issues in the future. We appreciate your comments and hope to provide a better experience if you choose to stay with us again.
All in all it wasn’t a bad place to stay Noise comin from 7-11 when doin a delivery an rooms could have been bigger Close to boardwalk
Business response:
Thank you for your feedback. We’re glad to hear that you found our location close to the boardwalk convenient. We understand that the noise from deliveries and room size might have impacted your stay. We appreciate your comments and will take them into consideration for improvements. We hope to have the chance to welcome you back!
Disappointing There was a dirty washcloth hanging on the shower curtain and an old receipt on the floor by the one bed so you know room was not thoroughly cleaned and duct tape on the floor outside the bathroom. Floor sunk in like may have had bathroom flood and damage floor. No parking spots available even though paid extra for one. Love the location
Business response:
Thank you for sharing your experience. We're glad you loved the location, but we sincerely apologize for the cleanliness issues and the condition of the room. This is not the standard we strive to maintain, and we will address these concerns with our housekeeping team to ensure they do not happen again. We're also sorry to hear about the parking situation and will investigate why a spot wasn't available despite the additional payment. Your feedback is important to us, and we hope to have the opportunity to improve your exper... read more
Bad The rooms are very small there was a fight there and woke everyone up and cars was damaged and owner didn't do nothing at all The location and the housekeeping was very nice
Business response:
Thank you for your feedback. We're glad to hear you appreciated the location and housekeeping. We apologize for the disturbance caused by the fight during your stay. Please note that the parties involved were evicted from the property. Regarding the damage to cars, we want to clarify that the property is not responsible for any damage done to guests' personal property while on the premises. In such cases, we typically urge guests to file a police report. We hope this provides some clarity, and we appreciate your understandin... read more
This place sucks.... You can hear people walking around from the upper level. The front door has a gap around it where you can see daylight around it. I was trying to kill a bug that was in the room. The toilet was leaking, and the shower curtain was too short for the shower. The parking lot was too small for property. The room was just too small for two full sized beds and was too high. And with my wife and I made the best of it for the time we were there. The location to the board walk was very nice. It's just around the c... read more
Business response:
Thank you for your feedback. We’re pleased you enjoyed our convenient location near the boardwalk. We apologize for the issues you encountered, including noise from the upper level, the gap around the front door, and the leaking toilet. We strive to provide an accurate representation of our rooms through the photos available on our websites, so guests can see the room size and layout before booking. We will address these concerns with our team to improve our accommodations. We appreciate your patience and hope to offer a bet... read more
i didn’t have the best of time. the beds were small and very uncomfortable and the staff all had attitudes. ALSO, they d it was small and the shower was dirty it was clean
Business response:
Thank you for your feedback. We’re glad to hear that you found the property clean. However, we’re sorry to learn that you found the beds uncomfortable and experienced issues with the shower. Comfort can be quite subjective, and we regret that it did not meet your expectations. We also apologize if our staff's demeanor did not reflect the high standards of service we strive to provide. Your comments will be reviewed with our team to address these concerns and make improvements. We appreciate your input and hope to provide a b... read more
Rooms had a smell to it floor had sand the did not sweep. Staff was wonderful. Lesson learned will never stay there agai Everything Not much
Business response:
Thank you for sharing your feedback. We’re pleased to hear that you found our staff wonderful. However, we apologize for the issues you experienced with the room’s cleanliness and any unpleasant odors. This is not reflective of our usual standards. Your comments have been shared with our team to address these concerns. We’re sorry to hear that you wouldn’t stay with us again, but we appreciate your input as we work to improve our services.
Never again shall we come here. Our room didn’t reach the WiFi. A picture fell off the wall almost put our child in the hospital. The bathroom wasn’t clean, we ran to buy cleaning stuff. There were dust bunnies/hair balls on the floor. The shelf next to the bed was 2 seconds from falling off the wall. A pair of used men’s underwear are squeezed between the sink and wall. And the bathroom door didn’t close. I liked that we were a decent distance away from the beach.
Business response:
Thank you for your feedback. We’re glad you liked the proximity to the beach. However, we are concerned about the issues you encountered. We investigated the situation with the picture that fell off the wall and found that it was caused by force, not accidental circumstances. We will address the cleanliness and maintenance issues you mentioned with our team to ensure improvements. Given the disturbance and damage during your stay, we understand your decision not to return.
Frequently asked questions about Madison Beach Motel
How is Madison Beach Motel rated?
Madison Beach Motel has a 3.9 star rating with 2,979 reviews.
When is Madison Beach Motel open?
Madison Beach Motel is open now. It will close at 5:00 p.m.