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Madison Beach Motel
- Hospitality
- Ocean City, MD
About this business
Location details
9 North Baltimore Avenue, Boardwalk, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Would stay for a quick desperate trip because I could not sleep at the hotel sadly. I loved the location of the hotel an You can hear EVERYTHING, even your neighbors TV. The air conditioner was so loud and go all night. You can smell the smoke if someone is smoking outside because the door is not sealed. The property was close to the board walk and beach. I liked the sundeck. House keeping was great!
Business response:
Thank you for taking the time to share your experience. We're glad to hear you enjoyed our close proximity to the boardwalk and beach, the sundeck, and the great service from our housekeeping team — we’ll be sure to pass along the compliment! We’re sorry to hear that noise and air quality affected your comfort. Your comments about sound insulation, the A/C unit, and door sealing are important, and we’re actively reviewing ways to improve these areas for a more restful stay. We appreciate your feedback and hope to have the ch... read more
Ok The smell of the room smelled of bleach and mold The location to boardwalk
Business response:
Thank you for your feedback. We're glad you appreciated our location near the boardwalk. We're sorry to hear about the odor in your room—our cleaning products are used to ensure a high standard of cleanliness, but we understand that the smell may have been unpleasant. We'll look into this to make sure it doesn’t happen again. We appreciate you bringing it to our attention.
Very disappointed not clean avoid at all cost! Not clean. Over 30 flies in the room. Bad service lady in the front desk was not very helpful. Bathroom dirty Location
It was okay for the price, I wouldn’t stay again Loud guests, loud from traffic, rooms are small, AC is very loud, no trash can in room Staff were pleasant, convenience to boardwalk/beach
Business response:
Thank you for your feedback. We're glad to hear you found our staff pleasant and enjoyed the convenience of being close to the boardwalk and beach. As we're located right on first street in downtown, there can be more traffic and activity in the area, especially during the busy season. We’re sorry to hear the noise and room setup didn’t fully meet your expectations. Your notes about the AC and missing trash can have been passed along to our team. We appreciate you staying with us and hope to welcome you back for an even bett... read more
Fair The property’s parking lot was really tight and some of it was gravel with pot holes! While we were there some one literally backed into another persons car because it’s so tight. Also the outside door had a crack and we could easily smell weed and here peoples conversations. The property was close to the boardwalk and some nice restaurants were all within walking distance.
Business response:
Thanks for your feedback, Amanda. We're glad to hear you appreciated our convenient location, close to the boardwalk and restaurants. However, we're very sorry to hear about the challenges you experienced with our parking lot, and we sincerely apologize for the inconvenience and the incident you witnessed. We also regret that the outside door allowed smells and sounds to disrupt your stay. Please know we are looking into these issues to improve our guest experience. We appreciate you bringing these points to our attention.
Room was clean, location was excellent, staff was not the nicest and the room and maid service was poor We had to ask for everything, had to go down and ask for new towels everyday, as well as was only given one roll of toilet paper. I asked for our sheets to be changed and was handed them and had to do it ourselves which has never happened anywhere else before. Was on 1st street, location was close to a lot.
Business response:
Thank you for your feedback, Faith. We're glad to hear your room was clean and that you found our location excellent, especially being on 1st Street and close to so much. However, we are truly sorry to hear that our staff was not the nicest and that you experienced poor room and housekeeping service. It's certainly not our intention for guests to feel they have to repeatedly ask for basic necessities like towels or that sheet changes would be handled in such a way. We understand how frustrating this can be. We will be immedi... read more
Bad Management was extremely rude and disorganized Nothing
Business response:
Thank you for your feedback, Christy. We sincerely apologize that your experience with us was so disappointing and that you found our management extremely rude and disorganized. This is certainly not the impression we want to leave with our guests. We are taking your comments very seriously and will be addressing these issues directly to ensure significant improvements in our guest service and operations.
It was okay but definitely could’ve been better and hotel staff could have been a little more helpful but it was still a The air conditioner wasn’t working , a lot of mold around all the air vents, the beds fell through the frame when you sat on the edge, broken closet door abd bedroom door handle, broken chair that could have hurt someone if it wasn’t noticed when it was It was cheap, they offered an upgrade at no additional cost, and it was super close to the inlet, love that it had an in unit washer and dryer and a full s... read more
Business response:
Thank you for your honest feedback. We're glad you appreciated the location, free upgrade, and helpful amenities like the washer, dryer, and full stove. We sincerely apologize for the maintenance issues you experienced—this is not the standard we strive for. We hope these concerns were properly addressed when brought to our attention. We appreciate you bringing these to our attention and hope you'll consider staying with us again.
The cleanliness, price and friendliness of the staff made up for the horrible experience we had with occupants around us This is not the fault of the property owners or business owners but…. The lack of sound proof made the stay very unpleasant. Every noise can be heard through the walls and ceiling. Neighbors talking and screaming and throwing up all night. Seniors screaming around the property and inside the rooms. Occupants above the room seem to not have been moving about their room but rather jumping without any break. ... read more
Business response:
Thank you for taking the time to share your feedback. We're truly glad to hear that you appreciated the location, room size, cleanliness, and value of your stay. That said, we're very sorry to hear that noise from other guests affected your experience. While we do our best to monitor the property and maintain a peaceful environment for everyone, unfortunately, because of our downtown location, there is street noise that we have no control over. Your comments are important to us, and we will continue to explore ways to improv... read more
Frequently asked questions about Madison Beach Motel
How is Madison Beach Motel rated?
Madison Beach Motel has a 3.9 star rating with 2,979 reviews.
When is Madison Beach Motel open?
Madison Beach Motel is closed now. It will open at 8:00 a.m.