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Madison Beach Motel
- Hospitality
- Ocean City, MD
About this business
Location details
9 North Baltimore Avenue, Boardwalk, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Just the basics, playing for location only. Parking was not sufficient and spaces were too small, size of room and convenience of room. No hairdryer, no closet or place to hang clothes, small towels and only one towel and wash cloth per person (no hand towel) and tv stations were not clear on either of the kids channels. Location was perfect
Business response:
We apologize for any inconvenience you experienced regarding the towel policy during your visit. We value your feedback and will take it into consideration as we strive to improve our services. If there's anything further we can assist you with or if you have any additional feedback to share, please feel free to reach out.
Bad Everything Nothing
Business response:
I would appreciate hearing more about what you didn't like during your stay. You didn't mention any issues during your five-day visit, which was your second stay in two weeks.
Bad Staff is rude
Business response:
Thank you for bringing this to our attention. We apologize if you experienced any rudeness from our staff during your stay. Guest satisfaction is our top priority, and we take feedback like this seriously. Please reach out to us directly with more details about your experience so that we can investigate and address the issue promptly. Your feedback helps us improve, and we appreciate the opportunity to make things right.
Fair
There Was Not Even One Chair In The Room To Sit On !!!!!!! And The Price Difference Is Very Wrong !! I Booked My Stay On Line When I Got There The Price On The Sighn In Front Of The Building Was Less Then I Payed Online This Is Not Fare ?????????????????????????????????????????????????
Business response:
Rickie, thank you for sharing your feedback. Prior to booking, we provide detailed images showcasing the amenities included in each room. The room type you selected, as displayed in the booking images, does not feature a chair. Please note that our rates are subject to fluctuation due to various factors, and it's conceivable that the advertised rate may have applied to a different room type.
Did not get my security deposit back yet
Business response:
Hello Kurt, it does not look like you paid a security deposit. Could you please get in touch with us for clarification?
Would probably not stay again. The pictures on their website were absolutely nothing like the actual room. The bed was very uncomfortable, the shower was super small, could barely turn around in it, the bathroom door was very difficult to use and kept falling off the track. There was precious sand in the creases and cracks of the place. Pictures were very deceiving. The location was perfect.
Business response:
Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your input, and we're sorry to hear that your experience did not meet your expectations. We're pleased to know that you found our location perfect for your needs. However, we sincerely apologize for any discrepancies between the room you booked and the images on our website. We strive to provide an accurate representation of our accommodations through both descriptions and pictures on our site, and it's disheartening to hea... read more
Fair
Bad Room had ants, mold in AC unit, and the door to room had gaps to outside. There were also rooms around us that were booked that made us feel very unsafe. Upon checking out, we found out that a local church rented rooms for the local homeless people. They sat outside our room window all day and had the tvs on loud volume all night. Could not in good faith recommend this local to our friends or put a good review. This was not our first at your location, but it will be our last! Location
Business response:
Your feedback is valuable to us, and we appreciate your loyalty as a returning guest. We regret that we fell short of your expectations during this visit. We hope you'll consider giving us another chance to provide you with the excellent service and accommodations that you have experienced in the past. I want to express our deepest apologies for the presence of ants in your room, the AC unit, and the gaps around the door. This is certainly not the standard of cleanliness and maintenance that we strive to uphold. We will imme... read more
Frequently asked questions about Madison Beach Motel
How is Madison Beach Motel rated?
Madison Beach Motel has a 3.9 star rating with 2,979 reviews.
When is Madison Beach Motel open?
Madison Beach Motel is open now. It will close at 5:00 p.m.