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Madison Beach Motel
- Hospitality
- Ocean City, MD
About this business
Location details
9 North Baltimore Avenue, Boardwalk, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Fair The property’s parking lot was really tight and some of it was gravel with pot holes! While we were there some one literally backed into another persons car because it’s so tight. Also the outside door had a crack and we could easily smell weed and here peoples conversations. The property was close to the boardwalk and some nice restaurants were all within walking distance.
Business response:
Thanks for your feedback, Amanda. We're glad to hear you appreciated our convenient location, close to the boardwalk and restaurants. However, we're very sorry to hear about the challenges you experienced with our parking lot, and we sincerely apologize for the inconvenience and the incident you witnessed. We also regret that the outside door allowed smells and sounds to disrupt your stay. Please know we are looking into these issues to improve our guest experience. We appreciate you bringing these points to our attention.
Room was clean, location was excellent, staff was not the nicest and the room and maid service was poor We had to ask for everything, had to go down and ask for new towels everyday, as well as was only given one roll of toilet paper. I asked for our sheets to be changed and was handed them and had to do it ourselves which has never happened anywhere else before. Was on 1st street, location was close to a lot.
Business response:
Thank you for your feedback, Faith. We're glad to hear your room was clean and that you found our location excellent, especially being on 1st Street and close to so much. However, we are truly sorry to hear that our staff was not the nicest and that you experienced poor room and housekeeping service. It's certainly not our intention for guests to feel they have to repeatedly ask for basic necessities like towels or that sheet changes would be handled in such a way. We understand how frustrating this can be. We will be immedi... read more
Bad Management was extremely rude and disorganized Nothing
Business response:
Thank you for your feedback, Christy. We sincerely apologize that your experience with us was so disappointing and that you found our management extremely rude and disorganized. This is certainly not the impression we want to leave with our guests. We are taking your comments very seriously and will be addressing these issues directly to ensure significant improvements in our guest service and operations.
It was okay but definitely could’ve been better and hotel staff could have been a little more helpful but it was still a The air conditioner wasn’t working , a lot of mold around all the air vents, the beds fell through the frame when you sat on the edge, broken closet door abd bedroom door handle, broken chair that could have hurt someone if it wasn’t noticed when it was It was cheap, they offered an upgrade at no additional cost, and it was super close to the inlet, love that it had an in unit washer and dryer and a full s... read more
Business response:
Thank you for your honest feedback. We're glad you appreciated the location, free upgrade, and helpful amenities like the washer, dryer, and full stove. We sincerely apologize for the maintenance issues you experienced—this is not the standard we strive for. We hope these concerns were properly addressed when brought to our attention. We appreciate you bringing these to our attention and hope you'll consider staying with us again.
The cleanliness, price and friendliness of the staff made up for the horrible experience we had with occupants around us This is not the fault of the property owners or business owners but…. The lack of sound proof made the stay very unpleasant. Every noise can be heard through the walls and ceiling. Neighbors talking and screaming and throwing up all night. Seniors screaming around the property and inside the rooms. Occupants above the room seem to not have been moving about their room but rather jumping without any break. ... read more
Business response:
Thank you for taking the time to share your feedback. We're truly glad to hear that you appreciated the location, room size, cleanliness, and value of your stay. That said, we're very sorry to hear that noise from other guests affected your experience. While we do our best to monitor the property and maintain a peaceful environment for everyone, unfortunately, because of our downtown location, there is street noise that we have no control over. Your comments are important to us, and we will continue to explore ways to improv... read more
Just don't It was absolutely filthy, beds awful, no towels or toilet paper, beds disgusting. Had to go buy a blow-up mattress to sleep on. Electric outlets falling out of the wall, bathroom door didn't close. Location
Business response:
Hi Angelia, Thank you for providing your feedback regarding your recent stay with us (Reservation Number 4674710407). We're truly sorry to hear that your experience was so disappointing, especially regarding the cleanliness, comfort, and facilities. We understand that bed comfort is a very personal preference, and what feels great to one person might not be ideal for another. We sincerely hope that the issues you encountered, including the lack of towels and toilet paper, the condition of the beds, and the problems with the ... read more
Poor
Good, overall. My room was moved when I was there so I had to pack everything up to a different room. Not easy to transfer everything from a ground floor room to the 2nd when you have a toddler. Repeatedly had to go to the office for my keycard not working. Closed captions didn’t work on the TV in the second room. Good stay, overall, though…
Business response:
Thanks for your review and for sharing your "Good, overall" experience. We appreciate your positive ratings for our staff and location. We're really sorry to hear about the inconvenience of having to move rooms and the repeated issues with your keycard not working. We understand how frustrating it must have been, especially with a toddler, to pack up and move floors. We also apologize that the closed captions didn't work on the TV in your second room. Since your review was anonymous, we're unable to look into the specific re... read more
Great location, clean room, but not a room you want to spend time in. Bathroom door is a non-locking sliding door. TV wire was short, so tv had to stay close to wall on deep dresser, leaving it hard to see the full tv when laying down. Every hotel/motel tv should have the ability to sign into Netflix. The channels were old school and terrible. Location. Smell.
Business response:
Thank you for your feedback! We’re glad to hear you liked the location. We’re sorry about the issues with the bathroom door, TV setup, and channel options — we’ll definitely look into improving those areas. We also understand the frustration with the lack of Netflix access and will consider that for future updates. We appreciate your comments and hope to welcome you back for a better experience!
Frequently asked questions about Madison Beach Motel
How is Madison Beach Motel rated?
Madison Beach Motel has a 3.9 star rating with 3,023 reviews.
When is Madison Beach Motel open?
Madison Beach Motel is closed now. It will open tomorrow at 8:00 a.m.