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Madison Beach Motel
- Hospitality
- Ocean City, MD
About this business
Location details
9 North Baltimore Avenue, Boardwalk, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Fair The limited amount of toilet Paper they provide for the multi bedroom apartments. The lack of kitchen utensils and supplies
Business response:
Thank you for your review. We're glad you stayed with us. We apologize for the oversight regarding the limited toilet paper. Please note that our apartments are not supplied with paper products, and we should have communicated this to you upon your arrival. You were upgraded to this multi-bedroom apartment, and we regret not informing you of this policy change. We would have been happy to provide you with additional toilet paper or kitchen supplies had you requested them. We appreciate your feedback and will use it to improv... read more
Great No comment I would appreciate if I could get refund for only staying 1 night out 4 Well unfortunately I had 4 nights booked but only stayed 1 night had a family emergency had to leave early would like a discount when I come back in May
Business response:
Hello George, I see here that you came a day late and then left early. Unfortunately, there is no refund in this case. You came a day late, and there is no refund because we held that room for you and didn't have the opportunity to sell it to someone else because you had it reserved. When you arrived, you signed paperwork stating there were no refunds for early departure.
Fair Didn't actually stay at main location was at a secondary location that was not near the beach and by a heavy traffic area Clean room
Business response:
Thank you for your feedback, Jason. I'm sorry to hear that your stay didn't meet your expectations. We understand that noise can be an issue during busy weekends, and we appreciate your comments about the room location and the need for better curtains. I want to clarify that when booking online, room locations are clearly indicated. Your feedback is valuable to us as we strive to improve our guests' experiences.
Disappointing The room was not clean at all. Very dirty. Everything was damp.. smelt very musty inside and the pull out couch smelt like vomit. perfect location for the events we went to while in ocean city
Business response:
Thank you, Taylor, for your feedback. We're glad the location worked perfectly for your events in Ocean City, but we're truly sorry to hear about the cleanliness issues you encountered. This is certainly not up to our usual standards, and we will address these concerns with our housekeeping team. We appreciate your honesty and will work on improving in these areas to provide a better experience for future guests.
Bad we arrived before 3pm and they were not able to accomodate us. Said they had no more room. Promise we would get a refund that they would inform booking.com, almost a month later and no refund. Worse Customer service on both sides booking.com and madison Motel. Today 9/23/24 I called again and they keep blaming each other. One states we were a no show and the side states the refund was denied because of a late check in. Left messages for a manager to reach out and no one has called. Reservation # 4842.427.173
Business response:
Hello Claudia, The name on the reservation did not match the ID of the person trying to check in. We asked that you change the name on the reservation to match the ID on the booking.com website, but unfortunately, that was not done, so you were classified as a no-show. Since there was no follow-through on your end.
Poor The bed was awful, no chairs in room, very noisy,
Business response:
Thank you for your feedback, Christine. We're sorry to hear that your stay did not meet your expectations
Will not book here again Can hear everything in room next door, sounds like they were trying to bust into my room Convenient to boardwalk
Business response:
Thank you for sharing your feedback, Brandi. We’re pleased you found our location convenient, but we’re sorry to hear about the noise issues you experienced. We appreciate your comments and will use them to ensure other aspects of our service meet guest expectations. We hope you’ll consider staying with us again in the future.
Fair Could've been cleaner, rooms are really small, and the building we were in had a very tight alley way to turn into to get to parking. Location is a 2 minute walk to the boardwalk main entrance & it was affordable
Business response:
Thank you for sharing your feedback, Starr. We’re glad you enjoyed our location and found us to be affordable. We’re sorry to hear about the cleanliness and space issues, as well as the difficulty with the parking area. Your comments are important to us, and we’ll use them to make improvements. We hope to have the chance to provide a better experience in the future.
Never again Upon arrival, our bathroom sink was broken and leaked ALL OVER our towels, so we called the office, and it was fixed promptly. Not the cleanest place and the bed was uncomfortable. Motel uses Dish tv service which sucks IMO. Also needed to depart a day earlier if possible, but was told by their International staff at front desk that they do not refund so Unfortunately we did stay as I didn't was to lose the money. Will not be a repeat customer. Convenient to beach within a block walk, Coffee was really good, and ... read more
Business response:
Thank you for sharing your feedback, Karen. We’re glad you found our location convenient and enjoyed the coffee and upgrades in the Bayside room. We apologize for the issues with the bathroom sink, cleanliness, and bed comfort. We understand that comfort can vary from person to person, and we're sorry we couldn’t meet your needs in this instance. Regarding early departure, please note that when you arrive, you sign a registration form which outlines our policy of no refunds for early departures. We appreciate your comments a... read more
Frequently asked questions about Madison Beach Motel
How is Madison Beach Motel rated?
Madison Beach Motel has a 3.9 star rating with 2,979 reviews.
When is Madison Beach Motel open?
Madison Beach Motel is closed now. It will open at 8:00 a.m.