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Madison Beach Motel
- Hospitality
- Ocean City, MD
About this business
Location details
9 North Baltimore Avenue, Boardwalk, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Bad we arrived before 3pm and they were not able to accomodate us. Said they had no more room. Promise we would get a refund that they would inform booking.com, almost a month later and no refund. Worse Customer service on both sides booking.com and madison Motel. Today 9/23/24 I called again and they keep blaming each other. One states we were a no show and the side states the refund was denied because of a late check in. Left messages for a manager to reach out and no one has called. Reservation # 4842.427.173
Business response:
Hello Claudia, The name on the reservation did not match the ID of the person trying to check in. We asked that you change the name on the reservation to match the ID on the booking.com website, but unfortunately, that was not done, so you were classified as a no-show. Since there was no follow-through on your end.
Poor The bed was awful, no chairs in room, very noisy,
Business response:
Thank you for your feedback, Christine. We're sorry to hear that your stay did not meet your expectations
Will not book here again Can hear everything in room next door, sounds like they were trying to bust into my room Convenient to boardwalk
Business response:
Thank you for sharing your feedback, Brandi. We’re pleased you found our location convenient, but we’re sorry to hear about the noise issues you experienced. We appreciate your comments and will use them to ensure other aspects of our service meet guest expectations. We hope you’ll consider staying with us again in the future.
Fair Could've been cleaner, rooms are really small, and the building we were in had a very tight alley way to turn into to get to parking. Location is a 2 minute walk to the boardwalk main entrance & it was affordable
Business response:
Thank you for sharing your feedback, Starr. We’re glad you enjoyed our location and found us to be affordable. We’re sorry to hear about the cleanliness and space issues, as well as the difficulty with the parking area. Your comments are important to us, and we’ll use them to make improvements. We hope to have the chance to provide a better experience in the future.
Never again Upon arrival, our bathroom sink was broken and leaked ALL OVER our towels, so we called the office, and it was fixed promptly. Not the cleanest place and the bed was uncomfortable. Motel uses Dish tv service which sucks IMO. Also needed to depart a day earlier if possible, but was told by their International staff at front desk that they do not refund so Unfortunately we did stay as I didn't was to lose the money. Will not be a repeat customer. Convenient to beach within a block walk, Coffee was really good, and ... read more
Business response:
Thank you for sharing your feedback, Karen. We’re glad you found our location convenient and enjoyed the coffee and upgrades in the Bayside room. We apologize for the issues with the bathroom sink, cleanliness, and bed comfort. We understand that comfort can vary from person to person, and we're sorry we couldn’t meet your needs in this instance. Regarding early departure, please note that when you arrive, you sign a registration form which outlines our policy of no refunds for early departures. We appreciate your comments a... read more
Not very happy about it We asked for towels and wash cloths and never got them.The Gentleman behind the desk wasn't very social.He acted grouchy we don't think we'll stay there anymore. There was no breakfast
Business response:
Thank you for providing your feedback. We’re sorry to hear that your stay did not meet your expectations. We do not offer breakfast, but we apologize for the inconvenience caused by the missing towels and washcloths. We’ll address your comments about the staff to ensure better service in the future. We understand your concerns and hope to have the opportunity to offer a more satisfactory experience should you choose to stay with us again.
Average Tried to double charge me after I had already paid through booking. Com Location
Business response:
Thank you for your feedback, Todd. We’re glad you found the location convenient and good value. However, we apologize for the billing issue you experienced. This should not have happened, and we will review our procedures to prevent similar issues in the future. We appreciate your comments and hope to provide a better experience if you choose to stay with us again.
All in all it wasn’t a bad place to stay Noise comin from 7-11 when doin a delivery an rooms could have been bigger Close to boardwalk
Business response:
Thank you for your feedback. We’re glad to hear that you found our location close to the boardwalk convenient. We understand that the noise from deliveries and room size might have impacted your stay. We appreciate your comments and will take them into consideration for improvements. We hope to have the chance to welcome you back!
Disappointing There was a dirty washcloth hanging on the shower curtain and an old receipt on the floor by the one bed so you know room was not thoroughly cleaned and duct tape on the floor outside the bathroom. Floor sunk in like may have had bathroom flood and damage floor. No parking spots available even though paid extra for one. Love the location
Business response:
Thank you for sharing your experience. We're glad you loved the location, but we sincerely apologize for the cleanliness issues and the condition of the room. This is not the standard we strive to maintain, and we will address these concerns with our housekeeping team to ensure they do not happen again. We're also sorry to hear about the parking situation and will investigate why a spot wasn't available despite the additional payment. Your feedback is important to us, and we hope to have the opportunity to improve your exper... read more
Frequently asked questions about Madison Beach Motel
How is Madison Beach Motel rated?
Madison Beach Motel has a 3.9 star rating with 3,023 reviews.
When is Madison Beach Motel open?
Madison Beach Motel is closed now. It will open tomorrow at 8:00 a.m.