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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I will not recommend this property. Manager on duty at 4:00 PM on 07/04 was very rude. She said there are many more Staff, facilities. Just Location, nothing else
Business response:
It is our policy at Kokomo Suites that our staff does not tolerate abuse by guests. We also do not subject our other guests to this while they are checking in. Their time is just as valuable as yours and we will ask you to leave.
Very Poor Everything about the room was bad bed not comfortable, toilet didn't work properly, table lamp was broken didn't work. The kitchen supplies where not the greatest no big bowls for serving or to make in any thing also no big pot to make spaghetti . The microwave door was hard to close. The stars to go up to tge 2nd floor are not legal too steep, steps are not wide enough to walk up normal have to walk up, down side ways there was no lighting either at night until our last night so very unsafe. Only liked pool
Business response:
Thank you for taking the time to leave a review Gail! In the future, please let our staff know of any issues with your room and we would be happy to address them immediately. All pots and pans are found in the bottom cabinets, and extra can be given upon request.
It was well. Needs better air conditioning Air conditioning. Location
Business response:
Thank you for the review Dwayne, in the future please let our staff know of any problems or issues in the room and we would be happy to address it immediately
I’ve stayed in worse. That’s the best compliment I have. Carpet was very dirty. Like don’t take your shoes off in there dirty. Suuuuuuuper loud (senior weekers were obvious all night but because the walls are paper thin there was no escaping the everything noises. We couldn’t sleep so my daughter and I made a game of hunting and swatting at the 8346553783 flies that were in our room. Each time we got one, four more showed up in its place…with the windows and doors closed lol. The bathroom wasn’t too bad, sheets seemed clean.... read more
Business response:
Thank you for taking the time to leave a review Valerie. We do not have carpet. I do apologize your stay was not up to expectations and hope you can give us another chance.
Horrible Very dirty and an employee tried to come in with a key card at 1:30 am while me and my 3 girls were in bed Great area
Business response:
Thank you for your feedback, Caitlin. We’re glad to hear that you enjoyed the location, but we sincerely apologize for the cleanliness issues you experienced and the incident with our staff member attempting to enter your room. This is not the level of service we aim to provide, and we take your concerns very seriously. Your comments will be addressed with our team to ensure this does not happen in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in th... read more
Fair
Poor Lights not working in room footprints on wall TV went bad and didn't have a backup ready sucksd View friendly staff
Business response:
Thank you for taking the time to leave a review. In the future please inform our staff on any problems with your room and we will address them immediately.
Mid cleaners didn’t clean once and when I got there my toilet was broken and disgusting with pee all over it had to clean myself , whoever Ashley is needs fired for real. its beachfront but that’s it
Business response:
Thank you for taking the time to leave a review. We do apologize your room did not live up to expectations. In the future, please let our staff know of any problems with your room and we will address it immediately.
Not what was expected. Staff members were not helpful, check in was at 4 and I did not get my room until 5pm which was ridiculous. When asked about room I was told that they were trying to communicate with room service. When we got the room dirty linen was left outside of the room in the corner. The utensils in the room were dirty. Not far from the beach and had a pool.
Business response:
Thank you for your feedback, Vanessa. We’re pleased to hear that you enjoyed our location and pool, but we sincerely apologize for the issues you experienced during your stay. We understand how frustrating it is to have delays during check-in and to find your room not properly prepared. Your comments regarding the cleanliness and the helpfulness of our staff are concerning, and we will address these matters with our team to ensure a better experience for our guests in the future. Thank you for bringing these issues to our at... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.6 star rating with 2,132 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open at 8:00 a.m.