This profile has been claimed by the business owner or representative.
Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Nice area close to the beach but not very nice at all. No elevators and the steps are awful not even the walking part the steps were so narrow and short. When you have toddlers it’s very scary. It was very close to the beach
Business response:
Hello Lizzie I am sorry you were disappointed with the steps. We do list on Booking that there is no elevator. The best thing to do if the steps are difficult for you is to book a ground floor room. We are always willing to try and move a guest if they let us know during their stay there is a problem.
Do not stay with them if you have small children or elderly During my stay at the suite, I was most disappointed. We could not use the balcony at night due the loud disturbance of other guest and the smell of marijuana. I booked the room due to it being next to the beach, which was a reprieve on my grandmother but the steps were very steep and unsafe for her and my small child. We were kept up all hours of the night by loud music, and people carrying on. I made several complaints about the loudness. The front desk was very h... read more
Business response:
We do list on Booking that there is no elevator. There is always the option of booking a ground floor room. Also we do try to move guests if the steps are an issue but reading through the numerous messages you sent the steps were never mentioned. We did address noise every time you complained and our security never located an issue. Unfortunately it is not a private pool other guests are on vacation and we do hope they enjoy themselves. Music is allowed as long as there is no vulgar language. Housekeeping is available from 9... read more
Disappointing
Fair
I do not recommend nor will I stay at this property again Did not receive daily room service as far as cleaning of the room, changing bed linens, etc. I also had to keep tracking staff down daily to verbally request clean towels and washcloths. They would take the dirty ones out of the room every day but never replace them with clean ones. My stay was from 7/15-7/19 and I had my room cleaned once during that stay and it was only because on 7/18 I complained about the garbage never being taken out yet. Was close to the beach ... read more
Business response:
We apologize your stay with us did not meet expectations and any inconvenience it caused. We will address it with our staff. We hope you can give us another chance in the future!
Bad The cleaner burned our eyes, dried up stuff on headboard, did not feel safe at all in this place. No elevators couldnt.get my walker into the bathroom ended up leaving after first day. If you are looking for a place to just sleep it's fine. We were on bottom floor by pool and people were banging on pool door. Would not recommend. It had a pool
Business response:
I am sorry that your request to cancel on such short notice upset you. In the future, your cancelation policy can be found on your reservation page on Booking.
Ocean city is beautiful but this location need to care about sanitizing his place and getting up-to-date maintenance! The place was filthy, it was so disgusting inside the suite I mean the drawers were broken, the closet smelled like piss that dried for weeks, the pillows and sheets weren’t properly cleaned they had stains and smelled like funky body sweat and the towels was just as bad so PLEASE DON’T USE THEY SHEETS AND TOWELS it’s disgusting 🤮I uploaded pictures on google. I liked how it was close to the beach and how it... read more
Business response:
We do apologize that your experience did not live up to our expectations but please note we did refund you, and offered to move your room but you declined and stayed all three nights.
I will not recommend this property. Manager on duty at 4:00 PM on 07/04 was very rude. She said there are many more Staff, facilities. Just Location, nothing else
Business response:
It is our policy at Kokomo Suites that our staff does not tolerate abuse by guests. We also do not subject our other guests to this while they are checking in. Their time is just as valuable as yours and we will ask you to leave.
Very Poor Everything about the room was bad bed not comfortable, toilet didn't work properly, table lamp was broken didn't work. The kitchen supplies where not the greatest no big bowls for serving or to make in any thing also no big pot to make spaghetti . The microwave door was hard to close. The stars to go up to tge 2nd floor are not legal too steep, steps are not wide enough to walk up normal have to walk up, down side ways there was no lighting either at night until our last night so very unsafe. Only liked pool
Business response:
Thank you for taking the time to leave a review Gail! In the future, please let our staff know of any issues with your room and we would be happy to address them immediately. All pots and pans are found in the bottom cabinets, and extra can be given upon request.
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,158 reviews.
When is Kokomo Suites open?
Kokomo Suites is open now. It will close at 5:00 p.m.