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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Bad Filthy room, crumbs and dead bug on sofa bed, stains on linen, dirty microwave, dirty plates, crumbs in utensil holder, we stopped with inspecting things there and found another hotel.
Business response:
Hello, we are very sorry you were disappointed with your room. You did report to the front desk immediately after checking in that there were crumbs in the room. We were willing to send housekeeping to the room immediately but you refused. You were given a full refund and we do hope you enjoyed the use of our pool from 1-5.
I was not impressed, roaches are never fun I had a roach in my room, I arrived late in the evening and they were booked tight so I couldn’t move rooms within the facility. I was advised that I was not able to get a refund or discount unless I had left the facility which was not in my financial budget at the time. Rooms were $400+ that were available for that night. This room was just a placeholder room for one night for us, we had to remove our stuff from the room and just use the room to sleep. Would not recommend unless yo... read more
Business response:
Hello, When you brought the problem to our attention, you refused to show us any pictures or videos. Both our housekeeping and our maintenance supervisor inspected the room, and found nothing. We did offer you a refund, had you choose to leave. We cannot however hand out refunds, as well as, let guests to stay for free without conformation of an issue.
Fair
Beach was amazing Not clean, dirty pool, rooms need updated big time! The location
Business response:
Hello, thank you for taking the time to leave a review. In the future, please let our staff know of any problems with your room and we would be happy to address them immediately. The pool is cleaned, vacuumed and treated every morning.
Disappointing
Not again Hotel was very dirty, back door doesn’t lock, thin thin sheets, back balcony was filthy when we arrived and we had to sweet ashes and cigarettes off of it Location was nice
Business response:
Hi Courtney, We appreciate you bringing these issues to our attention. I’ll make sure to address these concerns with our team to ensure improvements are made.
Disappointing
Bad Nothing
Business response:
We do apologize that you were unable to change your stay dates from August to July as you requested. The date change you requested involved a price increase you were unwilling to accept.
Nasty,dirty, disgusting,disrespectful overall hate it That the room was disgusting I caught and allergic reaction from the room because the bathroom had no ventilation in in there was a strong smell like mold so we left super early at 4am in the morning because of my reaction the stairs to the room are way to steep unsafe the hole place looks nothing like the photos do the customer service was terrible the employees are rude the hotel over all was not clean we will never EVER come back to this hotel and if your someone who r... read more
Business response:
Hello Kristine I am very sorry to hear this from you. We have multiple notes at the front desk regarding requests from your room for items but no complaints were made. We appreciate it when guests let us know of any issues during their stay as we cannot solve any problems after check out.
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,140 reviews.
When is Kokomo Suites open?
Kokomo Suites is open now. It will close at 5:00 p.m.