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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I would definitely stay again The water was brown. And the floor was very slippery The staff was very friendly and helpful
This hotel was of convenience for what I needed it for, but overall was not worth it. TV was not yet turned on or programmed for the Wi-Fi, which was nowhere for me to find. Phone in room didn't work and had to go to office to get it and he seemed to not want to provide it. Steps were very steep and hard to walk on. Staff was not trained before we arrived, so he needed extra help, and manager was really rude about helping him. Pool outside from our window looks like it had mud/leaves in it, but it might have been the pool no... read more
Business response:
Dear Jenn, Thank you for taking the time to share your feedback regarding your recent stay with us. We are so sorry to hear about the issues you faced and that your overall experience was not satisfactory. We certainly did not intend for you to feel pushed out, and we sincerely apologize for the inconveniences you encountered. As you mentioned, your stay was during our opening weekend after some recent construction, and we were also in the process of preparing the pool for the season. We understand that this may have impacte... read more
Bad
Fair
Reserved rooms should be ready & not given to walk ins.. I confirmed arrival between 9 & 10pm. My room was not ready until 11:30pm. Extremely inconvenient for me. Location
Business response:
Thank you for your feedback, Brenda. We sincerely apologize for the inconvenience you experienced with your room not being ready at your confirmed arrival time. We understand how important it is for our guests to have their accommodations prepared upon arrival, and we appreciate your patience during this time. Your comments regarding our staff, cleanliness, and value for money are noted, and we will use your feedback to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to... read more
Not great. The door had clearly been kicked in, in the bathroom and was patched up poorly. There was sand all over the floor. The air conditioner barely worked. There was mold in the bathroom and crappy patch work to the curtain holder in the bathroom where mold also is growing. The blankets provided were cheap and basically sheets. The staff was the only good thing about this property
Business response:
Thank you for taking the time to leave your feedback and we are sorry your stay did not live up to expectations. We see no notes left on your reservation about problems with your stay. In the future please let our staff know, as we can not do anything after check out. Extra linen, like thick blankets can be requested.
Okay for the cost The room was dingy, dirt smudges on the walls. Housekeeping stopped by and asked us if we needed anything- I said towels, but we never got the towels. We went for Oceans Calling and they had a shuttle- $15 all day, they took us down and then left us stranded at night- we had to get a $100 uber back. I liked the pretty colors and the location had a lot of food options nearby. And you were close to a bus stop.
Business response:
Thank you for taking the time to leave your feedback. We apologize that your stay did not reach expectations. We will be speaking with housekeeping immediately. We do apologize but stated many times the shuttle was private and had nothing to do with the hotel itself.
I stayed at Kokomo Suites for work. Just needed one night. It serviced its purpose but the spiders, TV quality, decor an I reserved an upper level room and git ground level. I keep seeing spiders in my room. The TV quality was poor. The front desk staff.
Business response:
Thank you for taking the time to leave your feedback. We apologize for the room mix-up during your stay. It appears there was a misunderstanding regarding your reservation details through Booking.com. We also do not see any notes left on your reservation, in the future do not hesitate to let our staff know of any problems with your stay and we would be happy to address them.
Was ok Smell in room bathroom horrible Location of beach and pool
Business response:
Thank you for the feedback, in the future please let our staff now of any problems with your stay and we would be happy to address anything immediately.
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,140 reviews.
When is Kokomo Suites open?
Kokomo Suites is open now. It will close at 5:00 p.m.