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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Disappointing Very loud, obnoxious teenagers staying in the same hotel. Didn’t get much sleep most nights in our stay. Clean and friendly staff.
Business response:
Hi Romina, Thank you for your feedback. We are happy to hear you found our staff friendly, but we sincerely apologize that noise from other guests disrupted your sleep. We are addressing this with our team to better manage noise levels and ensure a peaceful environment. We hope you will consider staying with us again for a much more restful experience.
Do yourself a huge favor and spend the extra money to stay somewhere nicer, because this place ain’t it. I won’t make th When it comes to comfort the blankets were awful. Super thin and just rough and scratchy. I can’t under state how uncomfortable the blankets are. And if you have any plans to bring devices to use on the WiFi or want to watch tv in your down time or while you go to bed just forget it. The WiFi is borderline unusable and same goes with the tvs since they don’t use dish or cable, but a free channel app that r... read more
Business response:
Hi Bradley, Thank you for sharing your feedback. We are glad to hear our staff was friendly, but we sincerely apologize for the frustrations you experienced with the thin blankets and the unreliable Wi-Fi and TV streaming. We appreciate your honesty and hope you will consider giving us another chance to provide a much improved stay in the future.
Fair The rust on some of the interior and the pool had a turd in the water that didnt get clean also there were no wash clothes so I went to Walmart The room was nice
Horrible experience The ac didn't work room was hot. My TV didnt work for two days..and I went down to the office three times to only be told theirs nothing they could do about it when I got their my room wasn't ready at 3pm when check out was told me it was an hour or two wait their where people ahead of me that waited three plus hours for their rooms.. their were condoms everywhere outside the hotel.. the sheets were didn't like they rush to clean the room never got to get room service no clean towels nothing.. will never ... read more
Business response:
Dear Pompey, Thank you for your feedback. Our standard check-in is at 4:00 PM, and while we try our best to accommodate guests who arrive early, we apologize if the preparation felt rushed. Regarding your room, the TV was operational, but a weak Wi-Fi signal unfortunately caused streaming issues. We also wish you had alerted the front desk about the AC so we could have sent maintenance to fix it right away. Lastly, our housemen clean the property grounds daily, making the exterior issue you noticed a highly unusual, isolated... read more
Good location and great staff. Fairly clean rooms, good for college kids and those who are young/versatile. Probably Some sand left in the room when we got there. The other guests were somewhat problematic. We had an alarming incident where a person asked my friend to come to his room in a shady manner. Definitely be way of other people’s intentions. I loved how close to the beach it was and the staff was super nice.
Business response:
Dear Bouselli, Thank you for your feedback. We are glad you enjoyed our location and staff, but we sincerely apologize for the cleanliness issues and the uncomfortable experience you had with other guests. We take your safety and comfort very seriously and are addressing these concerns with our team to ensure a better experience moving forward. We appreciate your honesty and hope to welcome you back for a much improved stay. Sincerely, Management Kokomo Suites
Very Poor there were no towels and wash rags to take a shower I had to go buy my own stuff it was nice and clean
Business response:
Thank you for the feedback. I am very sorry to hear that you did not have the necessary towels and washcloths during your stay. We strive to provide a comfortable experience for all our guests, and I apologize that we fell short in this instance. I have shared your comments with our housekeeping team to ensure this does not happen again. We hope you will give us another chance to provide a better experience in the future
Good stay for adults I would not stay here with my children Parking is almost impossible and they charge you to park on the property. Room was covered in sand. Had to fight for almost 24 hours to get 2 towels and washcloths. The AC struggled to keep up it wasn’t worth going back to the room until once the sun went down. Staff struggled to maintain control of the guest. Has a very clean pool and a nice shower
Business response:
Dear Cynthia, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our clean pool and nice shower. However, we deeply apologize for the issues you encountered during your stay. We regret that the room cleanliness, the delay in receiving extra towels, and the air conditioning did not meet our usual standards. Your comments regarding property parking and the overall atmosphere have been shared with our management team so we can address these areas and improve the experience for future g... read more
Very Poor Son impuntuales con los cuartos el check in fue muy tarde 2 hrs después de lo que ellos dicen
Business response:
Dear Vásquez, We sincerely apologize for the two-hour delay you experienced during check-in. To help make up for this inconvenience, we were glad to provide you with a complimentary late check-out. We appreciate your feedback and hope to welcome you back for a much more seamless stay in the future. Best regards, The Kokomo Suites Team
Disappointing Stay Due to Poor Service and Safety Concerns I am extremely disappointed with my experience at this hotel. Upon checking into our room, we discovered that the balcony door did not lock, which was a significant safety and security concern. I immediately reported the issue to the front desk, and the employee assured me that maintenance would be sent to fix it as soon as they were available. When we returned to the hotel around 9:30 PM that evening, the balcony door still did not lock. I then contacted a hotel rep... read more
Business response:
Dear Sean, Thank you for sharing your feedback. We are sincerely sorry for the frustrating experience you had during your stay, and we are actively taking action to fix these issues. Our maintenance team has already repaired the balcony lock, and we are retraining our staff to handle safety concerns with immediate urgency. We are also working closely with our housekeeping and management teams to ensure stricter room inspections and better communication so no guest is left without a response.
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.8 star rating with 2,849 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open tomorrow at 8:00 a.m.