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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Very Good
Short stay for business. The heater in the room didn’t work. Convenient location, and great price for overnight stay.
Business response:
Thank You for your review. We are very glad you enjoyed your stay. We have made the proper replacement to the heating unit. Please visit us again soon and let us know if you need anything.
Mediocre at best. It was dirty, was charged an early check in fee when there was not a soul on the property so it’s not like they had to rush clean or anything. It was off season. seemed like a money grab. there was black mold all over the dishes. The location and the value for 5 nights was great.
Fair The staff is helping to fix the problem but the clientele at the hotel while we were there was like 90s party town all over again. High schoolers partying till 5 am. The bright rooms and fresh remake ofnthe hotel.
Business response:
Dear Tammy, Thank you for sharing your feedback with us. While we are pleased that you enjoyed our refreshed updates and found our team helpful, we sincerely apologize for the noise disturbance during your stay. Maintaining a comfortable environment for our guests is very important to us, and we regret that late-night noise impacted your visit. Our front desk team is on hand to assist with noise concerns immediately, and we hope to have the chance to provide you with a much quieter, more restful stay in the future.
Decent stay Sofa bed didn't open. Dusty artifacts in the room. Location, friendly staff
Business response:
Dear Dom, Thank you for reviewing your stay with us. We are happy that you enjoyed our location and friendly service, but we apologize for the issue with the sofa bed and the cleanliness concerns you encountered. We have passed this feedback directly to our maintenance and housekeeping teams to ensure these matters are resolved immediately. Thank you for helping us improve, and we hope to offer you a better experience on your next trip.
I would not recommend to anyone nor stay again 2 of the 3 rooms I rented had bugs (roaches) in them. One room was switched. The tv in one room did not work so it was switched. No offer of a refund or anything. No manager was present to speak to. Just the location.
Business response:
Dear Eichler, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with your rooms and for the lack of a manager on-site to address your concerns directly. Please be assured that management is currently reviewing your claim and investigating the situation with our team. We take feedback regarding pest control and room maintenance very seriously, and we are working to address these matters internally.
Bad Dirty: Walls, floor, shower, towels, stove Paint peeling off the wall. Bathroom door would not close, shower handle was loose. Lamp was rusty. Table was rusty and wobbly. Had a large refrigerator beds were comfortable
Business response:
Dear Wagner, Thank you for your feedback. While we're glad you enjoyed the comfortable beds and refrigerator, we apologize for the cleanliness and maintenance issues. Your notes have been passed directly to our housekeeping and maintenance teams to fix these items immediately. We hope to deliver a much better experience on your next visit. Best regards, Kokomo Suites Management
Bad
Our stay was good overall but we could of done without all the unnecessary noise! There was screaming and yelling from guests up until the wee hours of the morning which was so annoying! The staff were friendly and the room was clean!
Business response:
Hello Shannon, I apologize for the noise at the hotel. We had a large group staying here. We have taken measures to ensure this does not happen again in the future. We hope to see you again the summer. Thank you, Management
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.8 star rating with 2,847 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open tomorrow at 8:00 a.m.