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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Fair
We will NOT be staying here, ever again. :( The room was *disgustingly* dirty. The pillows, silverware, cups, plates, bathroom floor, bed box springs, sand all over the floors…not a corner of the room had been cleaned prior to our arrival. When I asked for extra towels to clean the room myself, it took housekeeping over an hour to get them to us, delaying us going to dinner. The smell of weed everywhere was overwhelming. The smell was especially strong coming from maintenance office around the corner from our room. He had to... read more
Business response:
We are extremely disappointed to learn about the condition of your room during your recent stay with us. Please accept our sincerest apologies for the cleanliness and service issues you encountered. Your feedback is invaluable to us, as it helps us identify areas where we need to improve. we apologize for falling short of your expectations. Thank you for sharing your feedback, and we hope to have the opportunity to welcome you back and provide the excellent experience you deserve.
Not a family place but serves the purpose of sleeping Beach view is a joke- my beach view was 2 dumpsters. The bathrooms need to be updated. The air conditioning was sub par. The floor was filthy. The whole room smelled like marijuana The rooms were brightly painted
Business response:
Thank you for your feedback
Bad Dirty rooms had mold in it, and the refrigerator was rusty, and the dirty stove did not work. I had to pay for parking and did not know about it before I went and booked. The manager was rude, etc. Nothing
Business response:
Hello Jaclyn, I am the general manager and I assure you I did not speak with you. I was unaware of any issues you were having. Had I known I would have offered to correct your room or move you to another one. I am sorry you were unaware of the parking fees. They are listed on the reservation page on Booking. I hope you give us another chance and in the future if you have any issues please direct them to me personally. Robin Dixon-General Manager
This is my first time staying here and last bathroom in bad shape ( water is not draining in the sink or tub) Location
Business response:
Thank you for your feedback, those sound like easy fixes doe our maintenance crew, I'm sure you let us know this was happening while you were inhouse so that we could take care of that for you.
Poor
Bad
Disappointing Our room was not clean when we arrived. We were told to hang a sign for room service which we did not have. Had to make 3 trips to front desk for toilet paper because once we got the sign 2 days later and then hung it on the door, our room still wasn't cleaned. We left without clean towels and trash being changed after 5 days. The pool and location to walk to the beach
Business response:
I'm sorry to hear about the issues you experienced during your stay at our hotel. Please accept my sincerest apologies for the inconvenience you encountered with the cleanliness and room service. Thank you for bringing these issues to our attention, and once again, I apologize for the inconveniences you faced.
Bad It wasn’t the cleanest place , room and bathroom smelled musty , the tub drains so slow so your standing in your shower water the entire shower .couldn’t get clean towels when needed , then when able to the next day the gave me an issue with how many I needed (6 for the 6 people in my room) , a housekeeper came in my room while I was out without permission and every time I bring it up I get ignored or the staff starts a new conversation. My room was directly across the hall from laundry cleaning room and it was noisy and... read more
Business response:
Thank you for taking the time to share your feedback with us. We deeply apologize for the inconveniences you experienced during your stay at our establishment. We understand the importance of a clean and comfortable environment for our guests, and we are genuinely sorry that we fell short of meeting your expectations. The issues you mentioned, such as the musty smell in the room and bathroom, slow-draining tub, difficulty in obtaining clean towels, and the intrusion of a housekeeper without permission, are unacceptable, and ... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,277 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open on Monday at 8:00 a.m.