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Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Decent. May book again due to the price of the facility and the location of attractions and beach for a couples stay not No elevator. The doors had really bad drafts so when it was windy the rooms howled really bad. The beds were very uncomfortable. The rooms are big enough for 2 queen size beds instead of 2 full size beds- recommending to upsize the beds. The entry doors do not have an inside flip lock for extra security, when you have little ones, that’s is needed so they don’t just open the door and walk out. That helps k... read more
Business response:
Thank you for sharing your review. We are happy our location and rates suited your stay, but we apologize for the issues with the drafts and the beds. Your recommendations regarding upgrading bed sizes and adding extra door security for families are incredibly helpful as we look for ways to improve our guest experience.
Everything was good beside the loudness of the neighbors all ight and smell of weed being smoked Smell of weed and neighbors being so loud could not sleep Clean. Friendly staff
Business response:
Dear William, Thank you for the perfect 10/10 scores for our staff and cleanliness! We’re glad you enjoyed those aspects of your stay. We sincerely apologize for the noise and the odor you encountered. We want all our guests to have a restful experience, and we regret that this wasn't the case for you. Please never hesitate to alert our front desk to such issues so we can resolve them immediately. We hope to provide you with a much quieter stay next time! Best regards, Management Kokomo Suites
Fair
Disappointing
Poor
Fair Floor was never cleaned sand all over. Beds were very uncomfortable
Business response:
We're thrilled to see the perfect Staff rating! However, we sincerely apologize that we failed to meet your expectations regarding Cleanliness and Comfort. It is unacceptable that the floor was not properly cleaned and that you found sand in the room. We are immediately addressing this with our housekeeping team to prevent it from happening again. We also understand that comfort, especially related to beds, is very subjective and can vary greatly from person to person. We continuously review our bedding options based on gues... read more
Well getting dressed to leave on Sunday and a worker walks right in without knocking which was very rude, no apology or The filthiness of the place!! The cleaners need to do way better! The location was great!
Business response:
Thank you for your feedback. We are truly sorry to hear a team member walked into your room without knocking while you were dressing—this is a serious breach of privacy, and we offer our deepest apologies. We are addressing this unacceptable lapse in conduct immediately. We're glad you enjoyed the great location! However, we are very concerned by your comments on the filthiness of the place. We are launching an immediate review of our cleaning standards to ensure our team delivers the high level of cleanliness every guest ex... read more
Over all it was okay. Clean enough, nice area. The staff was nice. The pool was still open but sa The floor felt sandy when we go there. The door connecting to the room next door had a large gap at the bottom. Somone could look in. And we could hear their TV really well. I liked the location.
Business response:
Thank you for your feedback. We're glad you enjoyed our staff and location, but we sincerely apologize that the cleanliness of your room and the condition of the adjoining door did not meet our standards. Your privacy and comfort are paramount, and we are taking immediate action with our team to correct these issues. We are truly sorry for the disappointing experience.
Bad
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.8 star rating with 2,849 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open tomorrow at 8:00 a.m.