This profile has been claimed by the business owner or representative.
Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Limpieza en el piso El piso necesitan limpiarlo mas no solo barrerlo y necesitan una mesa mas adicional para poner el microondas y la cafetera y limpiar las gradas porq apestaba a pipi y el Internet muy lento Los colores de la habitacion y las sábanas blancas
Business response:
Hello Catalina, Thank you for your review. We're very sorry to hear about the issues you experienced with the cleanliness of the floors and steps, as well as the slow internet. We take your feedback seriously and have already addressed these points with our team to ensure a more thorough cleaning process and to improve our internet service. We also appreciate your suggestion for an additional table for the microwave and coffee maker and will look into adding this. We're glad to know you liked the room's colors and the clean ... read more
Very Poor Our ac didn't work room was so hot I loved being so close to the ocean
Business response:
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate you highlighting what you enjoyed, and we're glad to hear that you loved being so close to the ocean. However, we are very sorry to hear that you experienced issues with the air conditioning in your room. A comfortable temperature is essential for a good night's sleep, and we sincerely apologize for the discomfort this caused you. We understand how frustrating it is to have an essential amenity like AC not working, especially during ... read more
It was alright … The two front staff employees - I called the night prior to my booking stating our family would be arriving early and I knew we couldn’t get in the room as early as we were arriving and told them we would utilize the beach and they could offered for us to use the pool once it opened . As I was on the phone I asked if the room was ready could we check in since the room was already covered . The one girl stated yes I could as long as it was after 1 . My family stayed on the beach until about 1 called and asked... read more
Business response:
Thank you for your review and for sharing the details of your stay. We're glad you found our location and pool to be to your liking. However, we are very sorry to hear about the miscommunication and frustration you experienced with our early check-in policy and the behavior of our front desk staff. This is not the level of service we strive to provide, and we sincerely apologize for the confusion and lack of courtesy you encountered. You are absolutely right—we should have been clear about any potential charges for early che... read more
Bad The room was not clean Like facilities, staff, and location were great
Disappointing
I only used the room for sleeping and getting out of the door. The extra blankets and pillows were dirty. The floors were dirty. I couldn’t walk barefoot without getting my feet grimy. The on-site restaurant had an awful strange smell that turned my stomach. Location was early and they let me check in for just an extra $30.
Bad
Disappointing
Would never return The rooms were dirty. Floors made our feet black! Floors had holes! Toilet backed up! Bathroom sink backed up! Dishes in cabinets were dirty! Coffee pot was broken! Told staff about our floors being filthy and waited over an hour for someone to come and all they did was a very quick sweep with a broom and dust pan! Pool had a layer of slime! Smelled like weed all the time! How close to the beach it was. Nothing else was good at all!
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.8 star rating with 2,851 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open tomorrow at 8:00 a.m.