This profile has been claimed by the business owner or representative.
Kokomo Suites
- Hospitality
- Ocean City, MD
About this business
Location details
7300 Coastal Hwy, Ocean City, MD, 21842, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Bad My room smelled like mildew. The room was not cleaned during our stay and we had to beg for towels. In addition the phone in the room did not work at all. The refrigerator on the outside look like it hasn’t been cleaned in weeks. The pool and close to the beach.
Business response:
Thank you for sharing your experience with us. We are genuinely sorry to hear that your stay fell short of your expectations, and we deeply apologize for the inconveniences you encountered. The issues you mentioned regarding the mildew smell, lack of cleaning service during your stay, and difficulty in obtaining towels are inexcusable, and we take these matters very seriously. We are investigating these incidents to understand what went wrong and ensure they are not repeated in the future. What you thought was dirt on the si... read more
It was a convenient location. Easy to get in and off the property by car. There was no elevator. Quiet atmosphere
Business response:
Thank you for your feedback.
Ok, but aggravating stay Had to request towels 4 times and I ended up going down to the office the 4th time to get them. Our room had no shower curtain. Also requested 4 times and never got one. Hard to take a shower without a curtain to keep water where it belongs. No elevator anywhere. I hurt my knee pretty badly and we were on the 3rd floor, so it was very difficult to get to our room and back downstairs plus we had a small child with us. Got charged for parking, which is not mentioned at booking. When questioned, was tol... read more
Business response:
Thank you for sharing your feedback with us. We want to sincerely apologize for the multiple inconveniences you faced during your stay. The issues you raised regarding the towels, shower curtain, are inexcusable oversights, and we deeply regret the inconvenience they caused you. We are investigating these incidents to understand the breakdown in communication and to ensure we implement appropriate measures to prevent such situations from occurring in the future. Regarding the parking fee, we apologize for any confusion. Our ... read more
Very Poor The hallways smelled like human pee. My booking was not there when I arrived, 30 mins later I was given a room. We left and went to another hotel.
Business response:
Justin, I am sorry that your Booking.com reservation did not go through in a timely manner. Unfortunately, this is something that could happen with booking with a 3rd party, this is something that you would need to take up with booking.com
Fair 30 mins to check in. Small bathroom with tiny sink. First room wasn’t clean. A lot of weed smoke. Friendly/helpful staff. Easy beach access. Nice pool
Business response:
Thank you for sharing your feedback with us. I sincerely apologize for the longer check-in time you experienced during our busy period. Our team works diligently to attend to all guests, but sometimes, due to the high volume, there might be slight delays. Rest assured, we are constantly working to improve our efficiency and provide a smoother check-in process. Regarding the smoking policies, we strictly adhere to all local regulations, and I'm glad to inform you that we take violations seriously. Any guest found in violation... read more
The room was very cute and in a good location but the overall stay was bad. The room was filthy. How dirty everything was The room was well designed
Business response:
Thank you for your feedback. I am sorry we fell short of meeting your cleanliness standards. I will speak with housekeeping to ensure we are doing everything we can to prevent this in the future.
It was not great but it was okay Full service was not what we expected, they only changed the bedsheets, pillow cases and towels, did not clean anything else. Location was nice, beach was ok, room was good but it was not very clean when we came in.
Business response:
Thank you for your feedback, I will take these concerns to the housekeeping department.
Hotel was very nasty and they would not give money back The dishes and towels was dirty with stains the air conditioner was not blowing cool air also if you book through 3rd party you have to pay for parking and if hotel is full you have to park off property. They cleaned the pool before open it
Business response:
Thank you for your feedback. It is typically not our practice to refund once you have arrived, which is why we encourage guests to alert the onsite staff of any issues so that they can get fixed in a timely manner.
Horrible hot air didn’t work everything was dirty the beds had hair everywhere Everything was bad my room was supposed to be ocean view they wouldn’t give me clean towels to shower because I didn’t let clean my room house keeping I would never recommend this place and will be giving bad review on google I’m still waiting on my refund & price wasn’t worth it I was charge the whole $1,089.15 and my paper bill said $400 something for one complete day at the property & I left my first night due to bad staff and the way we where ... read more
Business response:
We deeply apologize for the multiple issues you experienced during your stay. It is disheartening to hear that your room did not meet your expectations, and we understand your frustration with the lack of clean towels. Providing a clean and comfortable environment is a top priority for us, and we apologize for falling short in this regard. We apologize for any confusion regarding the billing. We understand the importance of transparent pricing, and we apologize if there was an error or discrepancy in the charges. Our team wi... read more
Frequently asked questions about Kokomo Suites
How is Kokomo Suites rated?
Kokomo Suites has a 3.7 star rating with 2,277 reviews.
When is Kokomo Suites open?
Kokomo Suites is closed now. It will open on Monday at 8:00 a.m.