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JBA INFINITI
- Automotive
- Ellicott City, MD
About this business
Specialties - car dealership, used cars, dealership, service, collision center, History - Established in 1976. My staff and I have gone to great lengths to provide a customer-friendly atmosphere at all of our facilities and online. Our family has been selling and servicing Chevrolets in Glen Burnie since 1976. Since that time we have grown and expanded with our community. In 1991 we added the Mitsubishi franchise to our Glen Burnie location, and in 2002, JBA entered the luxury import market with the addition of the INFINITI ... read more
Location details
8431 Baltimore National Pike, Ellicott City, MD, 21043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Doug treated me great from the time he found out that I really wanted to buy the car I found at JBA. My adult son and I flew into BWI from Denver where Doug picked us up, took us shopping for a cooler to keep water and soft drinks cold on our trip home. Then he took us to the dealership. While I was taking care of the finance side of the deal, he took my new car out to fill the gas tank for me. We had a tight time frame and needed to be back in Colorado on the 4th day of our trip. We had a great road trip in the finest vehic... read more
I could not be happier with the team over at JBA. Top to bottom best of the best. I did a lot of research on many different vehicles and decided on the QX60 because of the JBA team. I made the right decision. Absolutely fantastic!!!
Initially I had a bad car buying experience, but speaking with Steve helped ease my concerns about my purchase from JBA Infiniti in Ellicott City, MD.
I visited JBA Infiniti on 4/2/16 and had a very good experience with salesman Steve Weissberg-he was authentic and understood we knew a lot about the vehicle we wanted and let us decide on our own without input-This was refreshing. We test drove the vehicle alone so we could drive and discuss without pressure. With the internet consumers are very knowledgable and we want a fair deal for the money we spend. Thank you for a great experience and the vehicle I wanted-Yes I bought it and am HAPPY! I like the owner of JBA commerci... read more
My experience with JBA was nothing less than spectacular. Everyone was very helpful and kind. They definitely went above and beyond. I would recommend highly if you want to feel valued and looking for a group of individuals who have a strong work ethic.
Business response:
This was posted by Sonia L. Smith
I was helped by Steve Weissberg and Terence Abraham. Both employees worked as a team and established my trust and made my experience very pleasurable and satisfying. I was treated with love and care and had no questions or concerns after our encounter. I would recommend this entire team. Also , I want to extend my thank you to Jason Scarlett and Terrelle Johnson.
I generally hate shopping for cars...like most people. I'm a woman, I have a budget, and I know enough about cars to be able to make an informed decision but I expect that my salesman know more than I do. I don't like to be "worked over" and I hate most traditional sales tactics...I sound hard to please, don't I? ?? I guess that makes my incredible experience with EVERYONE at JBA Infinity even more impressive. My husband is a disabled veteran and was no longer able to drive his truck because of injuries sustained during his ... read more
I received excellent service from Lani LaFavors and JBA Infiniti. Nationwide Infiniti is the closest dealership to me, but after numerous unsatisfactory visits to Nationwide, Infiniti Customer Care recommended JBA Infiniti and I could not have been more pleased. JBA Infiniti is professional, courteous, provided a loaner and was able to make warranty repairs that Nationwide Infiniti shrugged their shoulders over. JBA Infiniti is well worth the extra drive for me.
JR Smith was my service writer and did an excellent job of scheduling my appointment right away (next day). He also recommended doing an oil change because I was so close to 5k miles, so he actually saved me a trip in the near future. i'm good to go for the winter. He also filled up my gas tank, had the car washed and ready go to before the end of my work day. I have never experienced such high level of customer service at a car dealership for service. Kudos to all of the folks at JBA for getting it right!
Frequently asked questions about JBA INFINITI
How is JBA INFINITI rated?
JBA INFINITI has a 4.9 star rating with 3,047 reviews.
When is JBA INFINITI open?
JBA INFINITI is open now. It will close at 9:00 p.m.