This profile has been claimed by the business owner or representative.
JBA Chevrolet
- Automotive
- Glen Burnie, MD
About this business
Location details
7327 Ritchie Hwy, Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Not trustworthy " Bought a used vehicle change oil light was on asked them to change it, they said yeah I get home and check the oil is dirty and low so they lied to me.Lucky for me I had a feeling they were lying
Business response:
Hello, I am disappointed to read the comments in your review. We hold ourselves to the highest level of business standards and we take great pride in treating our customers with honesty. I'm sorry to learn that you feel as though this was not your experience with a recent pre-owned vehicle purchase and I would like the opportunity to further discuss your concerns to determine the best way we can turn this situation around. Please contact me directly 410-766-6300 at your earliest convenience. - Dan Buckler, General Manager
"2019 ZL1/1LE" Sales people are nothing special my experience was I wanted to purchase a vehicle that wasn't in stock so they found vehicle and their starting point on pricing was 71k roughly. The vehicle that they found was a vehicle that I had already contacted that particular dealer about and that dealers starting point was 63k for vehicle. So apparently I walked in with a big sign on me that said stupid and uninformed
Business response:
Hello, thank you for sharing your review with us. We pride ourselves in treating all of our customers with honesty and transparency; I'm sorry to learn that you feel as though this was not your experience. I hate to think that you have lost trust in us and I would like the opportunity to restore your faith in our services. If you are willing, please contact me directly 410-766-6300 at your earliest convenience. - Dan Buckler, General Manager
"Worst service ever" Made a evening appointment (4:30) because of work. When scheduled, told representative I needed an oil change, brakes (making noise) & air filter. Get there & waited 5 minutes to get service. Then told representative again that I needed brakes & air filter. After waiting 1 hour & 45 minutes they called my name just to tell me, I needed front brakes plus air & cabin filters. The only thing they did was the oil change. I was so pissed off. I told the representative that is what I made my appointment for. S... read more
Business response:
Hello, thank you for bringing your concerns to my attention. We pride ourselves providing our customers with vehicle service they can feel confident in. I'm sorry to learn that this was not your experience and that many of the services you requested were not completed. I hate to think that we have lost a valued J.B.A. customer and I would like the opportunity to restore your faith in our services. If you are willing, please contact me directly 410-787-3156 at your earliest convenience. - Matt Ingson, Service Manager
"Complete fail" I took my 2017 Silverado in for two issues. Check engine light and reduced power mode and car play problems. I dropped my car off at 7:30 in the morning. I called at 2:30 pm, 5:30 pm, then 6:45 pm when I finally received an update and apology for forgetting to call me to provide an update. I was told my truck would not be ready that day, but would be the following day. So I had to keep the undersized loaner I was given (not given, provided via my extended warranty) which for a 6’7” man was way too small. My c... read more
Business response:
Hello, it is disappointing to read the comments in your review. Providing our customers with vehicle service they can feel confident in is something that is important to us and I am disappointed to learn that this was not your experience. I'd like the opportunity to further discuss your experience and determine the best way that we can restore your faith in our services. If you are willing, please contact me directly 410-787-3156 at your earliest convenience. - Matt Ingson, Service Manager
"Not good" Don't buy a car used car from this dealership got repped off and lied to never informed the car was in a accident and the did not give me a car fax
"So so experience " I took my carcin for traction control issue. I did receive a loaner car for the day. I was told that someone would contact me when car was done. I dropped my car off at 7:30ish. Never received a call so I called about 5:00 to see what the status was and my vehicle was finished. I was on the list for a call. So paper work was not complete. They close at 6 and I work 45 min to an hour away. Had to keep the loaner the weekend. No big deal. On Monday I arrived early 7:30 to pick up my vehicle. Mind you I had ... read more
"Terrible Customer Service" Was in this dealership for 20 minutes without anyone saying a word to me. Plenty of available employees but I guess I looked too young!
"First Truck Purchase" Showed up already knowing which truck I was interested in due to looking at their online inventory. Walked out with a new 2018 Silverado 1500 Crew Cab Standard Bed 4WD LT Z71 for less than their online price. I ended up being Noah's first sale and couldn't have asked for a nicer salesman.
"Not so Honest" JBA was great on the purchase of my first truck. This time however i felt lied to. I found the truck i wanted and was told the bumper had to be repainted due to a scratch from the transporter. I was fine with that and purchased the truck. Upon showing my new truck to a friend who does body work and painting, he pointed out what i had not noticed. The right front fender had been repainted as well along with over spray all over the passenger door and windshield pillar. I was not happy, felt like a sucker. Had t... read more
Frequently asked questions about JBA Chevrolet
How is JBA Chevrolet rated?
JBA Chevrolet has a 4.5 star rating with 8,360 reviews.
When is JBA Chevrolet open?
JBA Chevrolet is closed now. It will open at 9:00 a.m.