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JBA Chevrolet
- Automotive
- Glen Burnie, MD
About this business
Location details
7327 Ritchie Hwy, Glen Burnie, MD, 21061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"On Tuesday went in for oil change and was later told my..." On Tuesday went in for oil change and was later told my brakes needed grinding down over changed on the brake job .Then told I had a oil leake which was fixed last year .Couldn't get the shuttle to pick me up at my residence over a misunderstanding the driver was a big baby .I know your boss reads these reviews. From now on severna park automotive gets all my business
Business response:
Hello Bulrob9434, thank you for bringing your concerns to my attention. We always want our customers to be satisfied with our service department and I'm sorry to learn that this has not been your experience. . Your business is greatly appreciated and I hope that you will give us another chance to provide you with a positive experience in the future. If you would like to continue this conversation, please contact me directly at 410-787-3156. - Matt Ingson, Service Manager
"BUYER BEWARE! Wife told Mercedes with 6k used only came..." BUYER BEWARE! Wife told Mercedes with 6k used only came with implied warranty. Finance sold $3000 warranty with no benefit! Car already had manufacturer warranty.
"Do not buy a used vehicle from JBA Chevrolet in Glen..." Do not buy a used vehicle from JBA Chevrolet in Glen Burnie Md. They sold me a jeep wrangler with several issues including a check engine light on for the exhaust. I was told nothing was wrong it was just gas cap. I smelled exhaust inside jeep. They refused to fix it. Now just 7 months of owning a 20000 dollar vehicle the exhaust is falling apart. Also about 4 other repairs needed at this time. They lied to me and I want everyone to know dont trust them. Very dishones... read more
Business response:
Thank you for bringing your concerns to my attention. We always want our customers to be satisfied with our dealership and I am sorry to learn that this has not been your experience. If you would like to continue this conversation, please contact me directly 410-766-6300 at your earliest convenience. - Dan Buckler, General Manager
"Don't Ever Buy a Used Car From this Dealership" Contrary to the reviews for New Car Sales.... the Used Car Department leaves a Whole Lot to be desired when it comes to Customer Service! I've purchased a lot of cars over the years....(over 20) and I would say that JBA gave me the "Worst" Customer Service I've ever had. Not only did the Salesman not have a clue... but the Sales Manager did not have a Clue Either!.... There are many, Many other car dealers out there..... go to one of those
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (410) 766-6300 and we'd be happy to help you out. Cheers, JBA Chevrolet
"Drove 1.5 hours to purchase 2015 Ram 1500 VIN..." Drove 1.5 hours to purchase 2015 Ram 1500 VIN 1C6RR6STXFS623847. Got there battery dead a check engine light on code P1DF3. Right side of bed has been repaired but Carfax is clean. Terrible experience, would not recommend this dealership
"Don’t ever go to JBA!" How can I give 0 stars? They’re HORRIBLE! They will do anything possible to get out of warranty work and will overcharge you for anything they can. I’d never ever recommend JBA, Chevrolet or GM.
Business response:
Hi there, thank you for bringing your concerns to my attention. We always want our customers to feel confident in the services we provide and I'm sorry to learn that this has not been your experience with our J.B.A. team. As a valued customer, I would like the opportunity to further discuss your concerns and determine the best way we can resolve this situation. If you are willing, please contact me directly 410-787-3156 at your earliest convenience. Thank you. - Matt Ingson, Service Manager
"Car lasted less than 6 months" I purchased a car here in January 2019 for $11,775. It had 78k miles. The car died in June 2019 and needs a new engine. I had it towed to J.B.A. to honor the implied warranty, and they would not and ultimately said the engine will cost $5,900. I spoke with the Service Director Jim who was rude and arrogant and said “at what point does the purchase become your responsibility?” No ethics or basic decency. Sold me a lemon, and I will be filing a case with the Maryland Attorney General to exercise... read more
"not there after the deal " All went well until the deal was done. I wanted navigation it wasn't on the truck. I was told it could be installed at dealer cost. It took several phone calls and several visits to get the part. It came in $462 then instalation $222. What a deal. This is a Rocky Ridge not a base truck. That deal was completed. I traded 2 cars 1 truck on this truck. I had money coming back $8000. I have heard some great stories about the check. 15 days later still no check and I am waiting for the title on the 19.... read more
"Horrible service " Bumper to bumper my xxx horrible dealer to deal with not happy will never ever buy another car or get work done at this dealership again Service writer was also rude
Frequently asked questions about JBA Chevrolet
How is JBA Chevrolet rated?
JBA Chevrolet has a 4.5 star rating with 8,360 reviews.
When is JBA Chevrolet open?
JBA Chevrolet is closed now. It will open at 9:00 a.m.