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Findlay Honda Henderson
- Car Dealers
- Henderson, NV
About this business
Location details
933 Auto Show Dr, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Poor this time I have 2 problems that should be under warranty and they say there not I didn't have this problem with my other vehicle
Business response:
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Shane mosting@findlayauto.com
Liars Mariners lied and tried to convince me that my own eyes are lying to me.
Business response:
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Shane mosting@findlayauto.com
Failed to tell me anything clearer about 15 codes and sent me on my way
Business response:
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Shane mosting@findlayauto.com
Poor customer service, zero regards for customer satisfaction I'm frustrated to deal with a car problem and the technician doesn't give me any resolution
Business response:
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Shane mosting@findlayauto.com
Dealership makes promises and doesn’t deliver. They also avoid contact with customers while trying to resolve issues by not accepting calls, not responding to text or email. Dan, used car manger, accuses customers of lying to avoid replacing lost floor mats.
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Shane mosting@findlayauto.com
Overcharging for recommended service. Don't mind paying a bit over the cost but come one replacement of cabin and air filters over $100 then the gas door over $270 for a $10 part that took 10 seconds to install. I would never recommend you for any service except warranty work .
Business response:
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around. Shane mosting@findlayauto.com
Expressed an extremely frustrating issue with little sense of urgency on the dealerships part. They simply said they would see what they could do.
Business response:
Kelly, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Shane mosting@findlayauto.com
We had to wait for few minutes for the advisor to come and do the initial process. But I am not happy with the technician not being honest with the issue. The issue is very clearly available but the technician said he cannot duplicate the customer concerns This shows that they do not their job thoroughly.
Business response:
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Shane mosting@findlayauto.com
I visited the Honda dealership service department twice for two issues with my Honda CR-V. The first issue was related to lagging and frequent disconnection of the Honda infotainment/Apple CarPlay system while driving. The second issue was a whistling or air-leak noise coming from the rear doors, especially while driving at highway speeds. After several inspections and service attempts, I was told that both issues are common in Honda CR-V vehicles and that there is nothing further that can be done. If this conclusion is corr... read more
Business response:
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Shane mosting@findlayauto.com
Frequently asked questions about Findlay Honda Henderson
How is Findlay Honda Henderson rated?
Findlay Honda Henderson has a 4.7 star rating with 11,551 reviews.
When is Findlay Honda Henderson open?
Findlay Honda Henderson is open now. It will close at 9:00 p.m.