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Findlay Honda Henderson
- Car Dealers
- Henderson, NV
About this business
Location details
933 Auto Show Dr, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The worst experience I ever had buying a car! A lot of people with no communication or structure
Business response:
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Shane mosting@findlayauto.com
Spent zero time asking our needs. First said we could swap out our vehicles and make the same payment with nothing down. Then brought us a form saying it would be over $900 a month. When we said we couldn’t do that, he said ok and we left. Think we will go somewhere else.
Business response:
Dave, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Shane mosting@findlayauto.com
I've been waiting for a part to come in for several weeks now and I've not heard any status reports about when I can expect a problem to be fixed
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Shane mosting@findlayauto.com
a month ago I came in for service. The service spotted an issue with a control arm, I asked if that part was covered under warranty. He said he had to do some research, and I never heard back. Called back this week. First day left a message and no call back. I called him and got ahold of him he said he was going to look into it, yesterday got a text asking about mileage which he had from the file didn't hear back that day. It is not 2:30 and still have no follow up.
Business response:
Thank you, Mr. McCallum, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Shane mosting@findlayauto.com
Bryant's complete lack of listening skills and customer service caused me to buy a new car from a different dealership. I will never use Findlay Honda again. Even though we were loyal customers for over 15 years, buying 6± cars from Findlay Honda.
Business response:
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. If you don't mind, please reach out to us; we would love to address your concerns. Thank you for your time. Shane mosting@findlayauto.com
I was charged $7,095 extra in fees when I was told the out the door price was $25,513. I wasn't aware that this would be $32,608 once capital one took over the loan. I felt taken advantage of and lied to. when I came to get the charges removed, the workers were catty, and one man was listening to my wife and I's conversation and was telling other workers what we were saying.
Business response:
Hannah, thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. Shane mosting@findlayauto.com
I drive to this one that is on the other side of town from me because the other ones suck xxx.
Business response:
Mike, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. Shane mosting@findlayauto.com
They tried to charge me double what it cost to fix it. Went to place next door that offered warranty and better service
Business response:
We're sorry to hear about your experience. Shane mosting@findlayauto.com
Waited 3 hours for an oil change. Tech did advise but didn't think it would take that long for an oil change.
Business response:
We're sorry to hear about your experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Shane mosting@findlayauto.com
Frequently asked questions about Findlay Honda Henderson
How is Findlay Honda Henderson rated?
Findlay Honda Henderson has a 4.7 star rating with 11,551 reviews.
When is Findlay Honda Henderson open?
Findlay Honda Henderson is open now. It will close at 9:00 p.m.