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Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Reliable, fast and no pushy oversells" Had a great experience. They were fast, communication was incredible and they did not try oversell me. Highly recommend taking your car to these guys for a professional experience!
Business response:
Hi Daniel, Thank you for your kind words and recommending us! We are so glad you had a great experience and that our team took care of you.
"Great Experience - Very Easy" Just purchased a new Atlas. Nick and Chuck were awesome! Very polite, easy to work with and quick with the paperwork. Great experience all around.
Business response:
Thank you for the 5-star review! We are so glad Nick and Chuck took great care of you and that you had an easy experience. Welcome to the CapoVW family!
"Excellent customer service " Excellent customer service. Although is was surprised that tire rotation was not part of the prepaid service. The price was fair though. Would come back for service.
Business response:
Thank you for the 5-star review, we greatly appreciate it! We are happy to hear your experience with our customer service team went well and we look forward to seeing you again.
"Best people and dealer around" I purchased my 2019 VW at Capistrano VW in July 2018. I chose them because I didn't get the runaround and BS that you get from other dealers. Everyone is so professional and you know that they appreciate your business. You always get excellence service and a video explaining what they have done. Not to mention the reminders of when your car service appointment is. I was in the middle of a home move and they offered me an Uber ride home and back to pick up my car. This was a time and stress sav... read more
Business response:
Hi Debra, Thank you for the 5-star review! We are so glad to know our team took great care of you and made your day less stressful during your move. Thank you again for being a part of the Capo VW family!
"Painless." During my first 18 months of ownership, I've made three visits to Capo VW service, two of which were unscheduled due to separate problems with the radio head unit, which was ultimately replaced under warranty - and here's the important part - I just realized that at no time did I find myself becoming impatient or irritated with the process or any of the dealership personnel. Everything always went smoothly. My car was placed on the shop schedule quickly, parts when needed were reasonably available, and completion... read more
Business response:
Thank you for the 5-star review, we sincerely appreciate it! We are so happy to know your experiences with us have been painless and thank you for being a part of the Capo VW family!
"Capo VW" Took my Passat in yesterday for 50,000 Mile service. Worked w Jeff Maris in service. The best!! Efficient, reasonable and thorough. Sent me video of service and issues they found. So easy to deal with.
Business response:
Hi Larney! Thank you for the 5-star review! We greatly appreciate it and are so happy to hear Jeff took care of you and your Passat!
"Valvoline damage" After extensive damage to my beetle from a Valvoline service center, Brad Johnson made sure my car was taken care of in a speedy manner and helped cheer me up after the awful service I experienced at Valvoline
Business response:
Hi Hayley, Thank you for the 5-star review, we greatly appreciate it! We are so glad to hear Brad cheered you up and took care of your Beetle, we try to ensure all of our customers leave satisfied!
"We known as the family with all those VWs" I have purchased four cars from Capo VW and have serviced five of them over the past 15 years. Admittedly, it took time to built up trust but now I sense they try extra hard to get the repairs covered under warranty. I feel they are trying hard to get me lowest possible invoice. Brad knows all my family by name and once even washed my car himself cause everyone had gone home. i get a free loaner every time as well (Nory is da bomb!). I would like to take a moment to recognize what ... read more
Business response:
Thank you for your loyalty and kind words! We are grateful to have customers like you and and are happy to hear Brad and Nory have made you feel taken care of.
"Great fast service " Amazing job on the customer service fast turnaround around and positive environment. Everyone was so nice to us and. Thank you for a great job!
Business response:
Thank you for the 5-star review, we greatly appreciate it! We are so happy you had such a positive experience with our customer service team!
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is closed now. It will open at 9:00 a.m.