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Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Service" The team is always very professional and helpful. They do a great job and are efficient. Even during this difficult time with COVID 19 they are doing a great job with keeping the areas clean.Thank you.
Business response:
Thank you so much, Sandy, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate
"I had a good visit...but disappointed that I had to come..." I had a good visit...but disappointed that I had to come back two days later because my tire light came on again...anyway..it was fixed.
Business response:
We apologize for having you make a second trip! Thank you for bringing to our attention so we may improve, please let us know if you have any further vehicle questions we may assist you with. Kate
"The service advisor, Brad Johnson, was extremely..." The service advisor, Brad Johnson, was extremely professional and helpful He thoroughly explained everything and kept us up to date with the progress of the work during the day. He also personally took us out to the vehicle when we picked it up and further explained a few things. Great job!
Business response:
Hi Philip, We are very happy Brad provided you with such a positive experience! Thank you for your business and look forward to your next visit. Kate
"Five Star treatment" I had an excellent experience with my 40,000 mile check-up. The gentleman who greeting me as I drove in gave me a very warm welcome. My service advisor, Arlen, was professional, friendly and went out of his way to make sure I was properly informed and very well taken care of. The video inspection by Ron was super informative and a very cool idea. Best experience I have had!! Thank you all so much!!
Business response:
It has been a pleasure serving you, Kathi. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate
"Always a fair and very friendly environment. Service team..." Always a fair and very friendly environment. Service team is top notch and would highly recommend to any one looking to have their Volkswagen serviced.
Business response:
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate
"Dealer" Service department _A+++ Brad Johnson is my service advisor and the team is very accommodating and professional. I also bought the Jetta here as well from Buddy. Very nice dealership & super friendly
Business response:
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kate
"Buddy is the best! Made car purchase very easy given..." Buddy is the best! Made car purchase very easy given social distancing and The transaction was easy to complete. Would recommend Buddy to other car buyers.
Business response:
Thank you, Matthew! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate
"Staff was exceptional, car was ready at the stated time..." Staff was exceptional, car was ready at the stated time and the safety of the check out process was thoughtful of our health. Thank you all. Especially FRED in service
Business response:
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Fred and the service team and look forward to working with you again. Kate
"Hello, I am a repeat customer of Capistrano Volkswagen...." Hello, I am a repeat customer of Capistrano Volkswagen. I have been bringing my car there since 2016 and I have been working with Fred the service manager. He is extremely professional and an asset to the dealership. He is super friendly and helpful! I'll be continuing to bring my car in to him and thank you all very much!
Business response:
Thank you for the 5 star review! We appreciate the feedback and will share it with Fred. Thanks you for continuing to choosing Capistrano Volkswagen! Kate
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is open now. It will close at 8:00 p.m.