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BuyAutoParts.com
- Automotive
- Hebron, KY
About this business
Location details
1261 Aviation Blvd, Suite 100, Hebron, KY, 41048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"To start things off, I never received my order on time, for around 400$ in car parts, which is ridiculous, since the parts were supposedly shipped 10 days prior, they should not have been late. After investigating, I found out, not only did the parts have the wrong shipping number, the company didn't send the parts out, they forgot. So they sent them out four days later, with regular slow paced shipping. Thank you so much for screwing up my schedule! I have a lot more to do and need my car in working condition, I should hav... read more
"Horrible experience with this company. They don't even deserve 1 star. I ordered 2 CV Axles and both of the axles were damaged during shipping. Each axle weighted over 20 bls and they shipped them just in its original box, no packaging what so ever. Called in for exchange but they said I have to send the axles in first before they can send out the repplacement. They advised me to purchase anther one if I want it on time for my mechanic to fix my vehicle. I told them I want a refund instead and they told me the UPS has to do... read more
"Ordered AC parts for my 1992 Ford F250, to include a new condenser (condenser price $124.95). They reassured me that it was a DIRECT FIT. When the part came in I took the truck out of service to fix, (we need to keep the truck in service for work) When we tried to put the new DIRECT FIT condenser in it would not fit unless we cut out part of the truck. I called to find out what to do (2 times the first time they said they would call back, that never happened) the 2nd time I was told "well give you $20.00 or a $40.00 credit"... read more
"After waiting an hour and a half on the phone trying to get a hold of somebody to return an item.sent the part back.and never heard from again.called again waited for another hour and just hung up. caution anybody doing business with buy auto parts.com this is an internet scam. and the idiot on the phone was more worried about getting a positive response on this stupid website."
"Their parts failed to work TWICE!!!! then they blamed me for poor installation! despite the fact that when the OE part was reinstalled everything worked perfectly, the only reason I was changing the drive shaft was because the u joint was starting to wear... have to stick it out and buy another one somewhere else... horrible service. Funny thing they answered the phone within a couple minutes until I complained now im on hold for 20 min and counting... "
"I bought a turbo for my Ford F-250 paid for installation after so many check.mechanic replaced found that the turbo the I got from buyautoparts.com it was bad.. I cudnt wait no more for this truck to be fix it. So I went to a local auto part bought another turbo.. and my truck is finally fixed.. now this company didn't want to refound my money... they only gave me $ 200 out of $375 that I paid for.. I'm completely disappointed I won't buy anything from this company.. they said that part was installed..I said of course how a... read more
"A took a little to get in the phone with them. But at the end they understood me and help me my problem. "
"The original purchase was not the correct part. After spending a total of one hour forty minutes waiting to speak with customer service we are finally getting the correct part sent. James was very helpful in working with their technical department to compare photos I sent and determine the correct part. I'm writing this review before the new part arrives so hopefully I won't have to revise my review."
"I called customer service & spoke to James about a part I ordered for my Benz. I ordered a fuel pump that was missing a piece. James found the correct part, placed the order for me, & agreed to send it overnight at no cost to me. That's great customer service!!! "
Frequently asked questions about BuyAutoParts.com
How is BuyAutoParts.com rated?
BuyAutoParts.com has a 4.6 star rating with 13,253 reviews.
When is BuyAutoParts.com open?
BuyAutoParts.com is closed now. It will open at 9:00 a.m.