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BuyAutoParts.com
- Automotive
- Hebron, KY
About this business
Buy Auto Parts At Buy Auto Parts, we offer an extensive selection of auto parts, truck parts, import parts, performance parts and automotive accessories, so you can easily find the quality parts you need at the lowest price. Explore our wide inventory to find both OEM car parts and aftermarket car parts for your vehicle. We are one of the largest distributors of auto parts online in the USA. Our customers have come to know us as the best place to buy auto parts online.
Location details
1261 Aviation Blvd, Suite 100, Hebron, KY, 41048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Purchased a fuel pump for 2004 Range Rover. First one failed within 2 days, they sent me a replacement which failing within 6 weeks. Twice bitten I decided to buy the part elsewhere and sought a refund only to find out they wanted to charge me a restocking fee for the failed pump. Thats right, they charge a restocking fee (and presumably restock) parts which are broken or have failed. This would certainly make sense. What are the chances of getting two fuel pumps than fail within weeks of each other. I have filed a complain... read more
"On October 12th 2015 I contacted your customer service reference to the return of a core which was over due. I spoke to Calan who discussed with his supervisor Ryan if an exception could be made due to unfortunate circumstances to return the core for the full refund of $200.00. I was told that due to the fact it was not returned in a timely matter that only $150.00 could be returned. We were very upset and said if this is all that can be done to please send a check as soon as the core was returned which I mailed out on Octo... read more
"I ordered the a part for a 95 mustang but received a part for a 78. the staff was excellent in having it returned."
"Ordered a steering rack that did not include magnasteer wire sensor. When I removed the rack, then realized that the rack needed the magnasteer wire. Called customer support and was told I was going to be charged 15% restocking fee, shipping fee for original delivery of wrong rack as well as shipping fee to return. However, if I filled out this online survey, the 15% restocking fee and the return shipping fee would be waived. But I would still be charged the $28 fee for the original shipping of the rack to me. James was a n... read more
"BLUF: I want to take a moment to challenge Buy Auto Parts claims in the hopes of helping at least one customer in making an informed decision about purchasing from buyautoparts.com. THEY DON'T STAND BY THEIR PRODUCTS AND WILL QUOTE YOU ONE PRICE AND CHARGE YOU ANOTHER PRICE. Buy Auto Parts website states the following: "When you buy auto parts at BuyAutoParts.com, you can be confident that you will receive the highest quality auto parts at wholesale prices, and all the parts we sell come with a full warranty. Our auto parts... read more
"My original order (#89082590) was placed on 10/2 & I was shipping to my son in a different state & the order was held until I confirmed the shipping address. At that point I was told that the order would ship that day which was 10/7. As of 10/10, I had/ received no tracking info so I opted to use your chatonline & was told by Jarrod that the order was never processed on 10/7 & because it was 3 minutes after the shipping cutoff on Friday 10/10 that he would contact me on Monday 10/12 to reprocess the order & it would ship ne... read more
"Parts match well, quality of product only time will tell, will update if i can. Price was excellent. Delivery address was botched up and no one at Buy Auto Parts could explain why. I know for sure that there was no mistake made on my end because my paypal address was confirmed with the purchase. Dan, phone customer service was able to correct the mistake right away. As for email customer service, they had no clue and could only give me generic answers. Other than that, shipping was timely, products were secure and at the en... read more
"The actual product was perfect. Thank you. The process by which I acquired the product left a lot to be desired. First the item I wanted was listed on the website as in stock and ready for shipment at the time I ordered and for every day thereafter until more than three weeks later when I finally received the rebuilt unit. With the prospect of a shipment on date of order I paid for express shipping. The next day after placing the order the company called me to confirm the VIN of my truck and to let me know they had a core i... read more
"Customer issues dealt with adequately. "
Frequently asked questions about BuyAutoParts.com
How is BuyAutoParts.com rated?
BuyAutoParts.com has a 4.6 star rating with 13,019 reviews.
When is BuyAutoParts.com open?
BuyAutoParts.com is closed now. It will open at 9:00 a.m.