This profile has been claimed by the business owner or representative.
BuyAutoParts.com
- Automotive
- Hebron, KY
About this business
Location details
1261 Aviation Blvd, Suite 100, Hebron, KY, 41048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"I have sat on the 4 times for more that 30 mins each time and have followed the online warranty process and no one responds. Not a good way to do business. Your part failed and you don't respond. "
"When calling customer service regarding a core return I sat on hold for 35 minutes. I hung up and called back immediately, and selected 'sales'. Call was answered within 2 minutes or less. As I was explaining the hold situation, the sales rep transferred my call mid-sentance. This happened several times consecutively, with the same sales rep. Clearly the company deals with frustrated customers frequently, a strong indicator of the prevalence of product issues sand a lack of customer support. Additionally, the steering rack ... read more
"This company is terrible. I bought a Turbo and paid $34 for 2nd day shipping. I took the old turbo out of my car went to put the new one in and realized they sent me the wrong gasket. I called their customer service and was on hold for 45 mins. When I finally spoke with someone, they were incredibly rude and told me they would not refund the shipping cost. They told me that the part would be overnighted that day and I would receive it the next business day. This was on a Friday morning. I did not receive the gasket until Tu... read more
"I tried to call this company after having buyers remorse. I wondered how a part could be shipped so fast, like within an hour of the order being placed. I decided to check online reviews on ebay, Amazon, Trust Pilot, Yelp and other areas and the reviews were horrible. I tried to call and was on hold for hours. I listened to recorded messages reinforcing that their parts will fit and pretty much the opposite of what people are saying about their service online. I couldn't hold any longer, so I hung up. I wanted to speak to s... read more
"I've bought a lot of parts with this company in the past. They don't always sell the highest quality parts but they were usually good about their warranties. I just bought my third defective part but now they have changed their warranty procedures and its an absolute nightmare to try to speak to someone. I've been on hold for an hour. Customer service has consistently gotten worse since I started buying from them. I will no longer do business with this company!"
"Very disappointing - I ordered an AC Compressor Kit online from a Google Ad after searching for the part. Their system online showed me the kit and processed my payment as if everything was fine. Three days later, after never receiving any tracking information, I called this company and it was then when I found out that my order would not be processed. I was told that the parts were not in stock and wouldn't be and that I would be refunded. It's now been four days and no sign of my refund in my bank account or PayPal (I act... read more
"Ordered six injectors for a 5.9l diesel. They were the buy auto parts brand. The dodge dealership installed them and said several were bad. When I called they acted like they didn't want to warranty out the injectors. Finally after two hours on the phone convinced them to send 4 out. They would not send six. Now the dealership has to spend more time and my money to find out which ones are bad. Not Happy!!!"
"I order rotors for my vehicle and they sent me the wrong ones, agent refused to offer an exchange since she claimed I ordered incorrectly. I had to dispute with paypal and they refused to give a return shipping label for a refund. Now I am stuck with the wrong rotors that are extremely heavy for me to return without losing out on money. Terrible service and they don't back up their Guarantee Exact Fit Promise."
"Bought a MAF for a 2.5L Beetle and paid for next day delivery, Friday, and the part did not come. When it did arrive on Monday it was installed and the car ran much worse than before. The buyautoparts site listed the part I bought off the selector as the same part for a 4.5L Porsche which would explain why my mechanic said it ran like it was getting too much fuel. Not only did the part not come when expected and I needed this car,to be running, they wanted me to send back the part for a swap. By then I had bought local beca... read more
Frequently asked questions about BuyAutoParts.com
How is BuyAutoParts.com rated?
BuyAutoParts.com has a 4.6 star rating with 13,129 reviews.
When is BuyAutoParts.com open?
BuyAutoParts.com is closed now. It will open on Monday at 9:00 a.m.