This profile has been claimed by the business owner or representative.
Capistrano Mazda
- Car Dealers
- San Juan Capistrano, CA
About this business
Smileage Guaranteed!®
Location details
32852 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Foruz was very helpful with the whole process" The dealership was clean and everybody was very helpful. I would recommend Foruz to any one I know. I love the car and they were very helpful.
Business response:
Thank you for your five star review Kara! Here at Capistrano Mazda, customer satisfaction is our number one priority. We always do our best to make sure our customers leave with the car they desire! We will be sure to pass along the compliment to Forouz. Kate
"2020 Miata RF GT + Ben Deming = SMILES FOR MILES!!!" SMILES for MILES are plastered from ear to ear on my face! This has not just been an EPIC car buying experience, but one of the most glorious memories I’ll have in my lifetime! I bought my first 1999 Miata, Xena Warrior Princess, twenty-two years ago from my local dealership here in San Diego. She’s been an amazing daily driver since then! However, this past year, she’d finally started showing signs that she was ready for retirement as my primary vehicle. When I found out... read more
Business response:
Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with Moe, Tom, Ben and the rest of our team was phenomenal as this is the true Capistrano Mazda experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and enjoy! Kate
"Best dealership ever!" This is an absolutely gorgeous showroom! The staff is all top-notch. I worked with Forouz and loved everything about her. She is so kind, patient and knowledgeable. She is a definite asset to the dealership and I would recommend her to anyone!
Business response:
Thank you for sharing your review, we are very happy to hear that Forouz provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate
"Very professional and on time service" Great and timely updates along the whole process. The inspection review video was very helpful as was the over-all communication! Cyrena and Edward were very professional!
Business response:
Hi Scott, We are very happy to hear that Cyrena and Edward provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate
"CX-9 buying experience" Great experience w/ Rick Katz buying a new Mazda CX9. I shopped around quite a bit on the phone and swiftly dismissed dealers who: 1) weren't giving the best price based on my research 2) didn't respond promptly or genuinely 3) gave that slick salesman/woman vibe or weren't friendly/nice 4) didn't have the car in stock but said "they could get it" Cap Mazda gave me the price I was looking for and had the car I wanted. Also, Rick was someone I felt comfortable buying from and that's really why I gave ... read more
Business response:
Thank you! It's great to hear that Rick was able to get you the Mazda CX-9 that you wanted. Our goal is to make sure everyone who walks through the door leaves happy! Thank you for choosing Capistrano Mazda. Kate
"Friendly, efficient service. Easy and pleasant experience..." Friendly, efficient service. Easy and pleasant experience having my car serviced. The provided Uber service to and from the dealership was great and better than a shuttle.
Business response:
Hi, Thank you, we are very happy to have provided you with such a positive experience and you enjoyed our Uber service! We sincerely value your business and look forward to your next visit. Kate
"Installed apple play" The very best service and the nicest employees. They were looking out for my best interest in regards to the installation of the apple play and replaced my screen for no extra charge. Great job💯
Business response:
Thank you Erin! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations when installing your Apple Play. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate
"Had an amazing experience with Whitney and the team down..." Had an amazing experience with Whitney and the team down at Capistrano Mazda. They went above and beyond to make sure I was taken care of, even after I drove away with my new car! Definitely have to check out this spot!
Business response:
Bryce, Thank you for taking the time to write this review and let us know how we are doing. We are pleased to hear that Whitney and the team provided you with a positive experience. Our customers are top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Capistrano Mazda are glad to have you as a customer. Kate
"Not dishonest but also not telling the whole truth" Whitney is overall really great. She would answer questions well most of the time but sometimes would deflect a. direct question by explaining something else if she thinks it may not be helpful for selling. So make sure she gives a clear answer to your questions. And for important negotiation, it may be good to take recordings and rephrase in indisputable statements, so she is accountable for what she said.
Business response:
Hi Tom, Here at Capistrano Mazda, customer satisfaction is our #1 priority so we appreciate this valuable feedback. I want to thank you for choosing Capistrano Mazda and hope you'll give us a chance to do better next time. Kate
Frequently asked questions about Capistrano Mazda
How is Capistrano Mazda rated?
Capistrano Mazda has a 4.9 star rating with 2,573 reviews.
When is Capistrano Mazda open?
Capistrano Mazda is closed now. It will open tomorrow at 9:00 a.m.