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Capistrano Mazda
- Car Dealers
- San Juan Capistrano, CA
About this business
Smileage Guaranteed!®
Location details
32852 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"We felt taken care of at the time - but..." We were extremely happy with the service and care at the time of purchase of our vehicle - the associates were lovely and attentive. But we were extremely disappointed when we learned over a month later that the extended warranty we purchased requires us to take the car to Capistrano Mazda for service, which is 40 miles from our home. This detail was not disclosed to us when we purchased the vehicle and were asked if we wanted to purchase the extended warranty. Had we known this d... read more
Business response:
Hello! Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly at customerservice@capovwmazda.com. Kate
"Clean and updated dealership with friendly staff and..." Clean and updated dealership with friendly staff and relaxed atmosphere. Got a great deal with the online sales team. They are a bit lacking with paperwork processing, had to go back twice.
Business response:
Candice, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate
"Rick was great and super friendly especially in the..." Rick was great and super friendly especially in the middle of this COVID-19 epidemic. I am incredibly happy with my CPO Mazda CX-5!
Business response:
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new vehicle! Kate
"Had my car maintained and service was still excellent...." Had my car maintained and service was still excellent. This is my 2nd car from this dealership and they never failed me giving the best service they can. People are very awesome. Keep up!
Business response:
Hi Aaron, Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate
"Easy, professional, quick and helpful" Car had check engine light. Set up appointment. Got car in quickly. Diagnosed problem. Needed to wait a day for a part. Fixed it and called me to let me know it was ready. Excellent service. Thanks,
Business response:
Thanks, Chris, for sharing your thoughts about your service experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate
"I was able to schedule service for a recall notice. The..." I was able to schedule service for a recall notice. The woman at the front of the service counter was very nice and the service was quick and efficient.
Business response:
We are so grateful that you chose to do business with Capistrano Mazda! Your experience matters so much to us, and I am happy to see that we fulfilled your expectations. Thanks for coming and we hope to see you again. Kate
"very good experience" I felt that having women at the intake desk was brilliant. Good job Capo Mazda! Jerry in sales was helpful he clearly understood that I may be interested in another Mazda and what I would be will to consider and that when and if that scenario was to come up he would contact me, but not to bug with a flood of calls texts and emails until that time. Thank you
Business response:
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate
"This dealership is fantastic! The people who work there..." This dealership is fantastic! The people who work there are the best. They go above and beyond to satisfy your needs. We have purchased 3 Mazda, and our a Mazda family. Thanks again for your expertise and service! Sincerely Michael Black
Business response:
Hi Michael, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Enjoy your new Mazda! Kate
"Excellent customer service and actual care . The staff..." Excellent customer service and actual care . The staff really make efforts to insure a wonderful experience. Well done . I want to acknowledge...Cyrena at service and Jerry at sales. Thank you .
Business response:
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate
Frequently asked questions about Capistrano Mazda
How is Capistrano Mazda rated?
Capistrano Mazda has a 4.9 star rating with 2,532 reviews.
When is Capistrano Mazda open?
Capistrano Mazda is closed now. It will open tomorrow at 9:00 a.m.