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BuyAutoParts.com
- Automotive
- Hebron, KY
About this business
Location details
1261 Aviation Blvd, Suite 100, Hebron, KY, 41048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Customer issues dealt with adequately. "
" The condenser box was damaged in transit. The mounting brackets needed some tweaking, but I'm sure everything will be OK. The condenser arrived when stated. It appears to be well made. I also had a engine that was over heating in traffic. Glad I didn't also order a radiator. I could not believe how much dirt and debris was laying on the face of the radiator. I first vacuumed and then used a blast of air to blow out dirt in the core. Don't expect to have anymore over heating problems. A word of advice, the GM transmission l... read more
"Great Customer service from Marcus when I discovered I ordered the wrong compressor. "
"Need to return merchandise. No problem! Fast response and zero shipping and restocking fees. Noteworthy Customer Service from Representative. Thank you James."
"Parts were ordered online during night of 8/19/2015 and were received within 4 days. Unfortunately the struts I ordered were not my problem. Mechanic found problem to be tie rod ends and sway bar links bad. Customer service contacted and were very helpful and expedient."
"Had to invoke warranty, which involved about 30 min on the phone. Sent back my old part when I got the replacement, but the bit about getting a refund "usually within 72 hours" doesn't seem to apply to me. It's been 3 weeks--no email update, but a customer rep informed me they haven't even inspected the old part I sent back."
"Easy to order parts very difficult to return. To get a return authorization I tried to use their online form to get authorization to return a part- the form would not work and said I entered the wrong code. I emailed the company and they needed me to call in to get the authorization because they couldn't do it over email. I called in and took numerous calls to get through- if you are waiting and they tell you the estimated wait time is 6 minutes or 1 minute it is not true. One time, my wait time was 6 minutes and after 12 m... read more
"Got wrong part, customers service give a running around, did want to give exchange or refund. Bad service, won't buy from this place again. "
"Horrible experience. First part made an awful sound, I was required to put a deposit for a second part so my mechanic could swap them out while it was at the shop. I spent $300 on labor the first time and $170 on labor the second time and now I can feel the AC compressor pulsing. This place sells horrible parts and takes no responsibility for making it right they just want more money from you and offer to give you a credit on future purchases. I am not going to waste money with them ever again"
Frequently asked questions about BuyAutoParts.com
How is BuyAutoParts.com rated?
BuyAutoParts.com has a 4.6 star rating with 13,129 reviews.
When is BuyAutoParts.com open?
BuyAutoParts.com is closed now. It will open on Monday at 9:00 a.m.