This profile has been claimed by the business owner or representative.
BuyAutoParts.com
- Automotive
- Hebron, KY
About this business
Location details
1261 Aviation Blvd, Suite 100, Hebron, KY, 41048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Their parts failed to work TWICE!!!! then they blamed me for poor installation! despite the fact that when the OE part was reinstalled everything worked perfectly, the only reason I was changing the drive shaft was because the u joint was starting to wear... have to stick it out and buy another one somewhere else... horrible service. Funny thing they answered the phone within a couple minutes until I complained now im on hold for 20 min and counting... "
"I bought a turbo for my Ford F-250 paid for installation after so many check.mechanic replaced found that the turbo the I got from buyautoparts.com it was bad.. I cudnt wait no more for this truck to be fix it. So I went to a local auto part bought another turbo.. and my truck is finally fixed.. now this company didn't want to refound my money... they only gave me $ 200 out of $375 that I paid for.. I'm completely disappointed I won't buy anything from this company.. they said that part was installed..I said of course how a... read more
"A took a little to get in the phone with them. But at the end they understood me and help me my problem. "
"The original purchase was not the correct part. After spending a total of one hour forty minutes waiting to speak with customer service we are finally getting the correct part sent. James was very helpful in working with their technical department to compare photos I sent and determine the correct part. I'm writing this review before the new part arrives so hopefully I won't have to revise my review."
"I called customer service & spoke to James about a part I ordered for my Benz. I ordered a fuel pump that was missing a piece. James found the correct part, placed the order for me, & agreed to send it overnight at no cost to me. That's great customer service!!! "
"I received an almost impossible to find steering rack for my old Lexus. Unfortunately, it shipped without a packing list (necessary for core refund) and no return shipping label. James was great, emailed me a copy of my invoice for the core return form info, and also emailed the return shipping label as a courtesy. No hassle, no excuses, just a quick solution and a sincere apology for the inconvenience. James even noted my account to help ensure I'd get my core deposit back when the old unit is returned. The part I received... read more
"This online store has competitive prices for parts. The turbo we needed was a lot cheaper. The warranty was very good. They handle everything with the warranty and give a pre-paid label to return the defective part with UPS. The warranty given is long enough to safely cover your purchase. The sale agents are courteous and trying hard to help you with what you need or solve a problem. The only reason I do not give them a 5 stars is that I had to return the turbo and was to get my money back (because they didn't have a replac... read more
"I contacted BuyAutoParts.com to purchase a speed sensor for a 1997 Jetta GLX 5 speed transmission. The picture didn't resemble the part in the car so I contacted the company to determine fitness. They assured me it was the correct one so I ordered it. When I received it I noticed it was a clamp on style peculiar to a Volkswagen Cabriolet and not a screw in which was peculiar to my Jetta GLX. I contacted the company to return the part and was told when they received the part they would give me a refund. They charged me $6.85... read more
"Wait on hold 1 hour paper work in mail 3weeks later no mail i guess my 300.00 core was a joke !!!!!!!"
Frequently asked questions about BuyAutoParts.com
How is BuyAutoParts.com rated?
BuyAutoParts.com has a 4.6 star rating with 13,294 reviews.
When is BuyAutoParts.com open?
BuyAutoParts.com is closed now. It will open at 9:00 a.m.