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BuyAutoParts.com
- Automotive
- Hebron, KY
About this business
Location details
1261 Aviation Blvd, Suite 100, Hebron, KY, 41048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"trying to return a fuel pump but with no success, horrible customer service and no support. fuel pump broke within 2 days!"
"I was looking for a car part months ago and couldn't find quite what I was looking for. Since, I've received almost daily solicitation emails from these folks after unsubscribing my email address several times over the course of several months. I just had to spend 30 minutes of my time on hold and the same in their online chat JUST TO HAVE MY EMAIL REMOVED. I would never purchase here, the frustration if anything went wrong would NOT be worth saving a couple of dollars. My two cents"
"Bought an AC replacement kit for my 2004 Audi A4. Had it installed and it had trouble functioning from day one. After several trips to two different shops, the part was diagnosed with an open circuit and fitment issues (even though they promise 100% guaranteed fit). I spoke to customer service which told me I'd be getting store credit. When I tried to use the credit to buy another compressor, I was told I had to first uninstall and send them the part, even though the first person I talked to "DeAnne", said, verbatim "(the c... read more
"I ordered a part that was "in stock", but 36 hours later was notified that it was not. This puts me another day and a half without my vehicle. Not happy."
"I have sat on the 4 times for more that 30 mins each time and have followed the online warranty process and no one responds. Not a good way to do business. Your part failed and you don't respond. "
"When calling customer service regarding a core return I sat on hold for 35 minutes. I hung up and called back immediately, and selected 'sales'. Call was answered within 2 minutes or less. As I was explaining the hold situation, the sales rep transferred my call mid-sentance. This happened several times consecutively, with the same sales rep. Clearly the company deals with frustrated customers frequently, a strong indicator of the prevalence of product issues sand a lack of customer support. Additionally, the steering rack ... read more
"This company is terrible. I bought a Turbo and paid $34 for 2nd day shipping. I took the old turbo out of my car went to put the new one in and realized they sent me the wrong gasket. I called their customer service and was on hold for 45 mins. When I finally spoke with someone, they were incredibly rude and told me they would not refund the shipping cost. They told me that the part would be overnighted that day and I would receive it the next business day. This was on a Friday morning. I did not receive the gasket until Tu... read more
"I tried to call this company after having buyers remorse. I wondered how a part could be shipped so fast, like within an hour of the order being placed. I decided to check online reviews on ebay, Amazon, Trust Pilot, Yelp and other areas and the reviews were horrible. I tried to call and was on hold for hours. I listened to recorded messages reinforcing that their parts will fit and pretty much the opposite of what people are saying about their service online. I couldn't hold any longer, so I hung up. I wanted to speak to s... read more
"I've bought a lot of parts with this company in the past. They don't always sell the highest quality parts but they were usually good about their warranties. I just bought my third defective part but now they have changed their warranty procedures and its an absolute nightmare to try to speak to someone. I've been on hold for an hour. Customer service has consistently gotten worse since I started buying from them. I will no longer do business with this company!"
Frequently asked questions about BuyAutoParts.com
How is BuyAutoParts.com rated?
BuyAutoParts.com has a 4.6 star rating with 13,294 reviews.
When is BuyAutoParts.com open?
BuyAutoParts.com is closed now. It will open at 9:00 a.m.