This profile has been claimed by the business owner or representative.
Bob Bell Chevrolet of Bel Air
- Automotive
- Bel Air, MD
About this business
Location details
1230 Belair Rd, Bel Air, Bel Air, MD, 21014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Poor Service from the Service department My review only relates to the service department. Sales department was fantastic. I brought my 1 year old 20k mile tahoe in for an oil change and told the service writer that it is excessively burning fuel. Without asking any further questions or even opening the door of the vehicle he tried to sell me a fuel system maintenance. I asked if it was recommended by scheduled maintenance. He answered that it was not. I told him that I would not pay for a service that was not part of the sc... read more
Business response:
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Bob Bell Chevrolet of Bel Air (443) 692-7824
Engine Light on 2 year old Traverse I took my 2 year old Traverse to this dealership to find out what was causing my engine light to be on. Of course the car was 1400 miles out of bumper to bumper but the powertrain covers the engine so that is why I took it to the dealership. Big mistake. I was told my engine misfire was not covered (although it was not electrical) and had to pay $455 for a fuel injection clean "to start"--no guarantee that was the actual fix. If i pulled the car I had to pay the $125 for diagnostic even th... read more
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (443) 692-7824 to discuss your concerns, as your satisfaction is of utmost importance to us.
No follow-up after the sale. Don't return calls Bob Bell could be a great dealership. Promises made during sale of vehicle were never kept. Lesson learned. GET EVERYTHING IN WRITING ON THE SALES CONTRACT. EVERYTHING! When you call them about promises made, they do not call you back. Once they get their money, forget it, they could care less about you. Everybody loves my Terrain. Not so happy once I tell them how Bob Bell is. Names involved are Ken Ehrhardt, Eric Miller and Kyle in Finance.
Business response:
Michael, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We pride ourselves on honest and straightforward dealings. We would like an opportunity to make this up to you. If you are willing, please reach out to our manager at (410) 879-2544 so we can work towards a resolution.
Bob Bell Chevorlet- Bel Air The replace a valve cover gasket under warranty on my 2012 Chevy Cruze. 2 Days later, the gasket became defective causing the oil to leak out of my car and the turbo system to blow out. GM became involved and neither Bob Bell nor GM would cover the turbo. "We do not pay for subsequent damage' was the answer I got and had to pay $750 to cover their warranty work. They have lost 20 years of business from a loyal customer.
Business response:
John, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to use directly at (410) 879-2544 when you have a chance. Thank you, and we look forward to hearing from you.
Terrible Manager The manger and assistant manager of this store are very unprofessional. Do not buy from here.
Business response:
John, thanks for taking the time to leave a review. We would like to work towards a resolution, so if you are willing, please reach out to us at (410) 879-2544 to discuss this further.
Warranty Support Fee was charged for evaluating warranty work which they later informed me they could not test (high beam sensor). Spent $128 for absolutely nothing. Don't expect them to support you on warranty issues, they will not.
Business response:
Hi, we appreciate you taking the time to respond. The staff at Bob Bell Chevrolet Of Bel Air take our reviews very seriously. If you'd like, please contact our General Manager, (410) 879-2544 to make your experience a positive one.
Carol is the assistant manager and very unprofessi I took my new car in for service because of I heard a clunk noise under the car when I would make a left turn. Carol was unprofessional and told me she didn't know why I was so upset . Car still not repaired.
Business response:
Shae, we regret that you had a negative experience with us, but are glad you brought this to our attention. If you'd be willing, though, we would love to talk directly with you and rectify these issues. Bob Bell Chevrolet Of Bel Air, (410) 879-2544
The worst place i have ever been I emailed this dealer many times to ask if the 2013 silverado was there .I told them i was driving a long distance .One of their salesman Rob emailed me back and said yes the truck was there .So we set up a time and day to look at the truck .This was friday evening .I was coming down sat morning .I drove for and hour and a half .Rob was busy with another customer .I waited and waited .So a half hour later i asked one of the other four salesman standing around where the truck was i would like ... read more
Business response:
We appreciate your candid feedback. The situation that you described doesn't sound typical of our staff. We take pride in maintaining excellent business relations. Please allow us the opportunity to speak with you directly. If you're willing, contact our General Manager at (410) 879-2544 so that we may discuss ways to improve your future dealings with Bob Bell Chevrolet Of Bel Air.
"VERY POOR CUSTOMER SERVICE, LONG WAITS" In all but one of my visits to Bob Bell, I have experienced very long wait times. I simply stop in for an oil change and it takes anywhere from 1 1/2 to 2 hours. The service is slow and they say they perform a multi-point inspection, but you do not receive any paper work afterwards detailing what they looked at. The supervisor of the sales department was very rude on my last visit and tried selling me on maintenance that my vehicle did not need. In addition, I presented a coupon upon ... read more
Frequently asked questions about Bob Bell Chevrolet of Bel Air
How is Bob Bell Chevrolet of Bel Air rated?
Bob Bell Chevrolet of Bel Air has a 4.3 star rating with 3,908 reviews.
When is Bob Bell Chevrolet of Bel Air open?
Bob Bell Chevrolet of Bel Air is open now. It will close at 9:00 p.m.