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Bob Bell Chevrolet of Bel Air
- Automotive
- Bel Air, MD
About this business
Location details
1230 Belair Rd, Bel Air, Bel Air, MD, 21014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
have to pay for certified preowned Vehicles financing docs didn’t reflect the advertised price of the certified preowned vehicle. I was told By financing Mgr that I had to pay for the ‘certified’ that that’s why the advertised price of vehicle was not on financing paperwork. So beware
Business response:
Thank you for taking the time to reach out and share your experience with us. We're very sorry to hear that during your recent vehicle purchase you felt that you didn't have all the information. As your customer information is incomplete on this review we are unable to look into the situation further however, we'd love the opportunity to discuss. Please reach out, at your convenience should you wish to. Thank you. - Bob Bell Chevrolet of Bel Air
Beware Service writer rude because made online appt at 3pm to check for noise. Recommended unnecessary work and prices were way overpriced for service. Advise to always get 2nd estimate from another shop when dealing with them.
Business response:
Hello, thank you for taking the time to share your review with us regarding your recent vehicle service. We're sorry to hear that you felt your experience with our team was rude and provided unnecessary recommendations. If possible, we'd love the opportunity to continue the conversation should you wish to in hopes of rectifying the situation to both parties approval. Please don't hesitate to reach out at your convenience. Thank you. - Bob Bell Chevrolet
Poor Service- Will NOT Return Katie is a terrible advisor. The service center overcharges and does shoddy work on actual repairs. I paid $325 for a daylight replacement and new wiper blades. They ran a diagnostic on my car after I already told them what needed to be repaired and charged $130 for it but never did the repair. I will never go back.
Would not recommend Poor service, not sure they did what was required. Only go back for recall,and not happy with having to do that. Not a good experience
New front tires They. Got my parts and installed them in the time I need my car to go out of state And they finished the job before I finished my coffee,
Business response:
Hi there, your satisfaction is our top priority. Thank you again for choosing Bob Bell Chevrolet of Bel Air and we hope to see you again.
Poor Service from the Service department My review only relates to the service department. Sales department was fantastic. I brought my 1 year old 20k mile tahoe in for an oil change and told the service writer that it is excessively burning fuel. Without asking any further questions or even opening the door of the vehicle he tried to sell me a fuel system maintenance. I asked if it was recommended by scheduled maintenance. He answered that it was not. I told him that I would not pay for a service that was not part of the sc... read more
Business response:
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Bob Bell Chevrolet of Bel Air (443) 692-7824
Engine Light on 2 year old Traverse I took my 2 year old Traverse to this dealership to find out what was causing my engine light to be on. Of course the car was 1400 miles out of bumper to bumper but the powertrain covers the engine so that is why I took it to the dealership. Big mistake. I was told my engine misfire was not covered (although it was not electrical) and had to pay $455 for a fuel injection clean "to start"--no guarantee that was the actual fix. If i pulled the car I had to pay the $125 for diagnostic even th... read more
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (443) 692-7824 to discuss your concerns, as your satisfaction is of utmost importance to us.
No follow-up after the sale. Don't return calls Bob Bell could be a great dealership. Promises made during sale of vehicle were never kept. Lesson learned. GET EVERYTHING IN WRITING ON THE SALES CONTRACT. EVERYTHING! When you call them about promises made, they do not call you back. Once they get their money, forget it, they could care less about you. Everybody loves my Terrain. Not so happy once I tell them how Bob Bell is. Names involved are Ken Ehrhardt, Eric Miller and Kyle in Finance.
Business response:
Michael, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We pride ourselves on honest and straightforward dealings. We would like an opportunity to make this up to you. If you are willing, please reach out to our manager at (410) 879-2544 so we can work towards a resolution.
Bob Bell Chevorlet- Bel Air The replace a valve cover gasket under warranty on my 2012 Chevy Cruze. 2 Days later, the gasket became defective causing the oil to leak out of my car and the turbo system to blow out. GM became involved and neither Bob Bell nor GM would cover the turbo. "We do not pay for subsequent damage' was the answer I got and had to pay $750 to cover their warranty work. They have lost 20 years of business from a loyal customer.
Business response:
John, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to use directly at (410) 879-2544 when you have a chance. Thank you, and we look forward to hearing from you.
Frequently asked questions about Bob Bell Chevrolet of Bel Air
How is Bob Bell Chevrolet of Bel Air rated?
Bob Bell Chevrolet of Bel Air has a 4.3 star rating with 4,115 reviews.
When is Bob Bell Chevrolet of Bel Air open?
Bob Bell Chevrolet of Bel Air is closed now. It will open at 9:00 a.m.