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Bob Bell Chevrolet of Bel Air
- Automotive
- Bel Air, MD
About this business
Location details
1230 Belair Rd, Bel Air, Bel Air, MD, 21014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bad credit - Nice car We have been with Bob Bell for the past 11 years and have always had a good experience. This time I had bad credit and walked out with a 2017 Chevy Equinox with only 30k miles. Jones Junction sold my daughter a 1 year old vehicle with a broken transmission and non fixable electrical problems. They would not take the car back and I had to take up another loan to buy another car. Never again, it was a total nightmare. Bob Bell has sold us cars which last forever and if there was a problem, they fixed it. ... read more
Business response:
Hello Annette, your rating and review mean a lot to us! We're very pleased to see that your interactions with our dealership are always seamless. Please don't hesitate to reach out again in the future should you require anything further. Have a good day! - Bob Bell Chevrolet of Bel Air
Terrible customer service Very disappointed in the customer service I have experienced at Bob Bell. Previously, they wrote down my phone number wrong when I took my car for an oil change and they swore they had been calling me for days, I asked them the number they were calling and it was not the right number. They have two separate numbers on file for me and instead of looking into it and finding the correct number, they just waited for me to call and ask if my car was ready. Secondly, I recently took my car because a servi... read more
customer Went to this dealer with a friend, who is on a fixed income, to help him buy a car. They had the car he was looking for, but it had damage on the passengers side. We sat down with the salesman and sales manager to discuss the damage and price. They offered the car for $27k. We left without purchase. A few days later my friend called them and ended up going back to purchase the car. The ended up selling the car to him for more money than they offered. They also pushed thousands of dollars of additonal add ons, like p... read more
They are spamming me and I've never even been here Bob Bell Chevrolet of Bel Air does not do email verification before spamming the email of an innocent bystander with appointment notices, reminders and requests for comments and reviews. They also don't seem to respond to requests that they stop spamming the innocent bystander by implementing said email verification to prevent this. They are bad internet citizens. Buy a car somewhere else that cares.
Business response:
Hello, thank you for taking the time to reach out and share your feedback with us. We're sorry to hear that you feel our communication is to frequent and that our team is "bad internet citizens". We take all customer feedback very seriously and as an opportunity to learn and tailor our offerings and processes. Thank you. - Bob Bell Chevrolet of Bel Air
Waste of time CONSISTENTLY wait 2 hours for my oil changes with no apologies for the long wait, communication when I come in with my vehicle that they are running behind...nothing. Hands down some of the worst customer service. I’ve sat and waited on my car while other customers have had their keys lost by the technicians, had techs break things on vehicles, owned up to giving bad advice or ordering wrong parts...if it wasn’t for my lifetime engine warranty I would never come back here.
Business response:
Hello Jess, thank you for reaching out and sharing your rating and review with us. We're very sorry to hear that you feel our services are not up to your standard and that you've been dissatisfied with your interaction with our team overall. Please know that we take all customer feedback as an opportunity to learn and grow as a business. We would like to take this opportunity to assure you that we'll work hard to rectify any situation should we be given the opportunity to earn back your business. Please reach out at your con... read more
Bought a car, had an issue that they would not We had a great experience buying our Chevy Equinox. However when we got home we realized there was a nail in the tire. You could tell the nail had been in there for a while. We called BobBell right away to report the nail and was told to bring it in, which we did. We then were told we had to pay to have the tire patched because we drove it off the lot without noticing it! Their repair team did not notice it when doing the inspection before we bought the car. Why should we have t... read more
have to pay for certified preowned Vehicles financing docs didn’t reflect the advertised price of the certified preowned vehicle. I was told By financing Mgr that I had to pay for the ‘certified’ that that’s why the advertised price of vehicle was not on financing paperwork. So beware
Business response:
Thank you for taking the time to reach out and share your experience with us. We're very sorry to hear that during your recent vehicle purchase you felt that you didn't have all the information. As your customer information is incomplete on this review we are unable to look into the situation further however, we'd love the opportunity to discuss. Please reach out, at your convenience should you wish to. Thank you. - Bob Bell Chevrolet of Bel Air
Beware Service writer rude because made online appt at 3pm to check for noise. Recommended unnecessary work and prices were way overpriced for service. Advise to always get 2nd estimate from another shop when dealing with them.
Business response:
Hello, thank you for taking the time to share your review with us regarding your recent vehicle service. We're sorry to hear that you felt your experience with our team was rude and provided unnecessary recommendations. If possible, we'd love the opportunity to continue the conversation should you wish to in hopes of rectifying the situation to both parties approval. Please don't hesitate to reach out at your convenience. Thank you. - Bob Bell Chevrolet
Poor Service- Will NOT Return Katie is a terrible advisor. The service center overcharges and does shoddy work on actual repairs. I paid $325 for a daylight replacement and new wiper blades. They ran a diagnostic on my car after I already told them what needed to be repaired and charged $130 for it but never did the repair. I will never go back.
Frequently asked questions about Bob Bell Chevrolet of Bel Air
How is Bob Bell Chevrolet of Bel Air rated?
Bob Bell Chevrolet of Bel Air has a 4.3 star rating with 4,024 reviews.
When is Bob Bell Chevrolet of Bel Air open?
Bob Bell Chevrolet of Bel Air is closed now. It will open on Monday at 9:00 a.m.