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Bob Bell Chevrolet of Bel Air
- Automotive
- Bel Air, MD
About this business
Location details
1230 Belair Rd, Bel Air, Bel Air, MD, 21014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Terrible service. Terrible service. Was told knocking in motor was normal after 50000 miles of no knocking. $100000 piece of junk. Would not even properly diagnose. Went off a bulletin to claim normal operation. Did not even listen to my complaint to properly diagnose. Must take truck elsewhere with real mechanics.
DISHONEST! DISHONEST!!! BEWARE BOB BELL is shady! Particularly Jason Galloway the sales manager. They sold me a used car with a known defect and concealed it. I brought it back less than 20 miles later and explained the issue and they said it wasn’t a safety issue and they would not fix it. Unfortunately for me, it is only noticeable during a cold start, after the car has sat for many hours. When you start it up it makes a dreadful sound. I stated to them I was unaware of this problem, they did not disclose it to me and purp... read more
My worst ever experience I requested something done on My worst ever experience I requested something done on my car They call me to pick that is was ready I paid got in my car and something else was apparently done on it and charged me $1,100.00 I requested to be corrected and the said that it was my fault and I had to paid for it. The bumper was removed to do what they said they did and I cry by seen what terrible job the did I contacted Greg and mister ken And none of them picked ip the phone And have not returned my emai... read more
Service is horrible Service is the worst. I had appointment on April 7 for an oil change and have my air conditioner checked. Katie was my tech, oil change was done (which we have to pay for because when we purchased our car it was free oil changes but 2-3 after purchase we were told they weren’t included anymore because of the price of the car) I was told I needed a high pressure line Katie said she would check our warranty and get back with me. Two days later she called and said it was covered and it would take 3-5 to get ... read more
Oily sales people, be ready to run Despite the sticker in the window saying they offer a 30 day warranty, they say that was just a mistake, and they really have no warranty. The finance guy in the back mentions more fees that the salesman somehow "forgot" to include in "the number" before I left my house. I'm shocked they remain in business.
Bait and switch Sent an email advising I was interested in a new truck. Since I was already shopping I knew of the varous incentives and rebates. So I advise I want the 0% finincing offer as well as other details that may or may not make me eligible for some of those rebates. Sales reached out to me and I asked for the price based on information I provided, I was given a price. When I then later received a worksheet with all the details the price went up nearly 2K and when I asked why I was told that it was because I wanted ... read more
Business response:
Hello Kurt, I want to assure you that we take your concerns seriously at Bob Bell Chevrolet of Bel Air. We continuously strive to provide our customers with excellent service, and I am sorry to learn that was not your experience. Please contact me at your earliest convenience to discuss your concerns further, as your satisfaction is of utmost importance to us. - Ken Ehrhardt
Absolutely done with this dealership Sold a vehicle out from under me right before I picked up an check to go get the vehicle I was purchasing. Never notified me until I let the salesman know I got the check for the vehicle. Salesman then just wanted to side with the dealership from then on. Purchased 4 cars from them previously. NEVER AGAIN!!
Business response:
Hello Chris, I want to assure you that we take your concerns seriously at Bob Bell Chevrolet of Bel Air. We continuously strive to provide our customers with excellent service, and I am sorry to learn that was not your experience. Please contact me at your earliest convenience to discuss your concerns further, as your satisfaction is of utmost importance to us. - Ken Ehrhardt
Terrible Service Oswaldo Gonzalez does not explain services to your vehicle properly. He falsely advertised a service to my vehicle stating it was under warranty when it was not. He did not disclose to me the price of this service until after it was done and I ended up spending hundreds of dollars. I will not be returning to bob bell for future services.
Business response:
Hello Trinity, we appreciate you taking the time to share this important feedback with us. At Bob Bell Chevrolet of Bel Air, we pride ourselves in efficient and transparent dealings with our clients. We always want our customers to be satisfied with our service department, and I am sorry to learn that this has not been your experience. Please contact me at your earliest convenience to discuss your concerns, as we would like to rectify the issue. - Jeffrey Chenoweth
No one disrespects my coin Hmmmm it pains me to write this review. This dealership has dropped the ball for the final time. When my mom can't get basic service or a call back when there is an issue after you have just purchased your 4th or 5th vehicle from the same location and have my mom stressed about a vehicle that she just took off the lot a couple months ago. To add to the disregard of us as customers, to call your sales person to whom you have been dealing with for a decade or so now is just completely unacceptable. O... read more
Business response:
Hello, Bob Bell Chevrolet of Bel Air appreciates you taking the time to share this important feedback with us. We always want our customers to be satisfied with our dealership, and we are sorry to learn that this has not been your experience. If you would like to continue this conversation, please contact us at your earliest convenience to discuss your concerns, as your satisfaction is of utmost importance to us. Thank you.
Frequently asked questions about Bob Bell Chevrolet of Bel Air
How is Bob Bell Chevrolet of Bel Air rated?
Bob Bell Chevrolet of Bel Air has a 4.3 star rating with 4,148 reviews.
When is Bob Bell Chevrolet of Bel Air open?
Bob Bell Chevrolet of Bel Air is closed now. It will open on Monday at 9:00 a.m.