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Bob Bell Chevrolet of Bel Air
- Automotive
- Bel Air, MD
About this business
Location details
1230 Belair Rd, Bel Air, Bel Air, MD, 21014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Terrible Manager The manger and assistant manager of this store are very unprofessional. Do not buy from here.
Business response:
John, thanks for taking the time to leave a review. We would like to work towards a resolution, so if you are willing, please reach out to us at (410) 879-2544 to discuss this further.
Warranty Support Fee was charged for evaluating warranty work which they later informed me they could not test (high beam sensor). Spent $128 for absolutely nothing. Don't expect them to support you on warranty issues, they will not.
Business response:
Hi, we appreciate you taking the time to respond. The staff at Bob Bell Chevrolet Of Bel Air take our reviews very seriously. If you'd like, please contact our General Manager, (410) 879-2544 to make your experience a positive one.
Carol is the assistant manager and very unprofessi I took my new car in for service because of I heard a clunk noise under the car when I would make a left turn. Carol was unprofessional and told me she didn't know why I was so upset . Car still not repaired.
Business response:
Shae, we regret that you had a negative experience with us, but are glad you brought this to our attention. If you'd be willing, though, we would love to talk directly with you and rectify these issues. Bob Bell Chevrolet Of Bel Air, (410) 879-2544
The worst place i have ever been I emailed this dealer many times to ask if the 2013 silverado was there .I told them i was driving a long distance .One of their salesman Rob emailed me back and said yes the truck was there .So we set up a time and day to look at the truck .This was friday evening .I was coming down sat morning .I drove for and hour and a half .Rob was busy with another customer .I waited and waited .So a half hour later i asked one of the other four salesman standing around where the truck was i would like ... read more
Business response:
We appreciate your candid feedback. The situation that you described doesn't sound typical of our staff. We take pride in maintaining excellent business relations. Please allow us the opportunity to speak with you directly. If you're willing, contact our General Manager at (410) 879-2544 so that we may discuss ways to improve your future dealings with Bob Bell Chevrolet Of Bel Air.
"VERY POOR CUSTOMER SERVICE, LONG WAITS" In all but one of my visits to Bob Bell, I have experienced very long wait times. I simply stop in for an oil change and it takes anywhere from 1 1/2 to 2 hours. The service is slow and they say they perform a multi-point inspection, but you do not receive any paper work afterwards detailing what they looked at. The supervisor of the sales department was very rude on my last visit and tried selling me on maintenance that my vehicle did not need. In addition, I presented a coupon upon ... read more
Misleading advertisement I've seen the same car listed on multiple websites. The advertisements are very misleading. Mr. Mark Conrad list false information on his vehicles. They claim the car has "Bell Care" which includes a lifetime engine guarantee. He conveniently leave out that it only applies to new and certified vehicles!! Then he argues when it plainly written in black and white. He then has the nerve to tell you 'I won't sell you a car'. Super obnoxious!! I'm glad I did not take the trip as you know thing only get wo... read more
Service appointment not honored I had an e-mail notice to schedule service, which I did and it was confirmed. I arrived before the appointment time and was told I would have a 2 1/2 hour wait, as service was a first come ,first serve basis and I should come back when it slowed down. This was the first service on a 2013 Malibu. Why have a scheule for appointments that is not honored? I have no interest in playing guessing games about simple car service. This was the second new car I purchased at Bell, but it maybe my last. Pe... read more
Frequently asked questions about Bob Bell Chevrolet of Bel Air
How is Bob Bell Chevrolet of Bel Air rated?
Bob Bell Chevrolet of Bel Air has a 4.3 star rating with 4,115 reviews.
When is Bob Bell Chevrolet of Bel Air open?
Bob Bell Chevrolet of Bel Air is closed now. It will open at 9:00 a.m.