Bob Bell Chevrolet of Bel Air

juliusmagnum 

on Cars.com

11 years ago

"VERY POOR CUSTOMER SERVICE, LONG WAITS" In all but one of my visits to Bob Bell, I have experienced very long wait times. I simply stop in for an oil change and it takes anywhere from 1 1/2 to 2 hours. The service is slow and they say they perform a multi-point inspection, but you do not receive any paper work afterwards detailing what they looked at. The supervisor of the sales department was very rude on my last visit and tried selling me on maintenance that my vehicle did not need. In addition, I presented a coupon upon ... read more

Louis From New York 

on Cars.com

12 years ago

Misleading advertisement I've seen the same car listed on multiple websites. The advertisements are very misleading. Mr. Mark Conrad list false information on his vehicles. They claim the car has "Bell Care" which includes a lifetime engine guarantee. He conveniently leave out that it only applies to new and certified vehicles!! Then he argues when it plainly written in black and white. He then has the nerve to tell you 'I won't sell you a car'. Super obnoxious!! I'm glad I did not take the trip as you know thing only get wo... read more

carl J. Clayton 

on Cars.com

13 years ago

Service appointment not honored I had an e-mail notice to schedule service, which I did and it was confirmed. I arrived before the appointment time and was told I would have a 2 1/2 hour wait, as service was a first come ,first serve basis and I should come back when it slowed down. This was the first service on a 2013 Malibu. Why have a scheule for appointments that is not honored? I have no interest in playing guessing games about simple car service. This was the second new car I purchased at Bell, but it maybe my last. Pe... read more