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Bob Bell Chevrolet of Bel Air
- Automotive
- Bel Air, MD
About this business
Location details
1230 Belair Rd, Bel Air, Bel Air, MD, 21014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Unreliable Vehicle and Service Department My 2020 vehicle, purchased new in May of 2020 has been towed twice because it wouldn't start. The service department had it for days the first time only to replace the battery and send it back. The second time, they decided the vehicle needs a battery tender to be able to maintain a charge - and that I should pay for this added device to keep my vehicle running. Either the vehicle doesn't operate as it should or the service department can't find the problem. Either way, I suggest you... read more
Awful customer service for a 4 vehicle customer The service girl hung up on my wife when we complained that they said they could not duplicate the noise when hitting a bump. I asked if I could go with them to show them and the answer was no. Every small bump I hit on the way home it rattled. Taking it to another dealer and they have lost any future business. The worst service I have ever experienced.
review i wish they wouldve told me saturdays are not full service... i could have come during the week. i still dont know if they checked my brakes. i just assume they are ok until i can go back to chevrolet.
Vehicle Warranty Bob Bell did the warranty work in a timely manner while I waited and I have no complaint against them but a new car with 9200 miles on it and less than 1 year old should not have a transaxle seal leak. GM should do a better job of quality control.
Business response:
Hello AL, We really appreciate you taking the time out to share your experience with us. Cheers, Bob Bell Chevrolet
First oil change They changed oil and rotated tires. However the technician did not wipe oil off engine and exhaust and it had to burn off making for a bad smell. This is typical of all places that change oil. It wouldn’t take that much time to wipe off the oil.
Business response:
Thank you for providing your feedback and letting us know about this issue, Al. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (410) 879-2544 and we'd be happy to help you out. Thank you, Bob Bell Chevrolet of Bel Air
Very Bad Experience with Used Cars Here I purchased two used cars from this dealership. The second car was the worse. First, it was NOT thoroughly looked over BEFORE I purchased it, and it surprisingly passed inspection. Beware that only one, maybe two, mechanics are assigned to a used car problem or inspection. This mechanic surely glosses over problems and the pressure of management to get a car on the floor for a sale. Don't trust this dealership, and I will never go back.
Business response:
Hello Laoblue, thank you very much for taking the time to reach out and share your rating and review with us. We're sorry to hear that your recent experience with our team left you feeling frustrated and inconvenienced. We would like to take this opportunity to apologize and hope you'll consider continuing the conversation in order to allow us to rectify the situation. Please contact us at your earliest convenience. - Bob Bell Chevrolet of Bel Air
Don’t recommend The sales manager is rude and because of him, I don’t recommend this dealership. I had an issue, he said he’d get back to me, he didn’t. Everyone is nice and courteous when you’re first there to buy a vehicle, but after the deal is made, the friendly customer service disappears. Don’t buy from Bob Bell.
Business response:
Hello there, thank you for bringing your concerns to my attention. We always want our customers to be satisfied with our dealership and I am sorry to learn that this has not been your experience. If you would like to continue this conversation, please contact us at your earliest convenience. - Bob Bell Chevrolet of Bel Air
Bad credit - Nice car We have been with Bob Bell for the past 11 years and have always had a good experience. This time I had bad credit and walked out with a 2017 Chevy Equinox with only 30k miles. Jones Junction sold my daughter a 1 year old vehicle with a broken transmission and non fixable electrical problems. They would not take the car back and I had to take up another loan to buy another car. Never again, it was a total nightmare. Bob Bell has sold us cars which last forever and if there was a problem, they fixed it. ... read more
Business response:
Hello Annette, your rating and review mean a lot to us! We're very pleased to see that your interactions with our dealership are always seamless. Please don't hesitate to reach out again in the future should you require anything further. Have a good day! - Bob Bell Chevrolet of Bel Air
Terrible customer service Very disappointed in the customer service I have experienced at Bob Bell. Previously, they wrote down my phone number wrong when I took my car for an oil change and they swore they had been calling me for days, I asked them the number they were calling and it was not the right number. They have two separate numbers on file for me and instead of looking into it and finding the correct number, they just waited for me to call and ask if my car was ready. Secondly, I recently took my car because a servi... read more
Frequently asked questions about Bob Bell Chevrolet of Bel Air
How is Bob Bell Chevrolet of Bel Air rated?
Bob Bell Chevrolet of Bel Air has a 4.3 star rating with 3,908 reviews.
When is Bob Bell Chevrolet of Bel Air open?
Bob Bell Chevrolet of Bel Air is open now. It will close at 9:00 p.m.