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Rollup
- Other
About this business
Location details
01845, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Called Bryant last Saturday AM when our AC shut down Friday evening. They had a technician out that afternoon. Tech checked the system and quoted a replacement capacitor and evaporator fan. Tech strongly recommended replacing the entire system due to age - approximately 16 years vs spending $1500 plus on new capacitor and fan. Tech complained about how hot the house was several times (that's why we called Bryant) and quoted a complete replacement of the AC system and indicated it could be installed on Monday or Tuesday and l... read more
Business response:
We apologize for the poor experience you had. We will be refunding the trip charge, and we appreciate you taking the time to speak with our management team about your recent visit. Please let us know if there is anything we can do to earn your business in the future.
I wish I could leave a -star review. we had called them to look at our air handler. It wasn’t get low voltage for the thermostat. The guy came never even looked at the unit, quoted me a $1000 to run new thermostat wires. Then he charged me $80 for a service charge. This is the worst company I’ve ever dealt with. By the way the wires ended up being good.
Business response:
Thank you for taking the time to speak with our management team regarding your experience. We apologize for the less than satisfactory visit from our technician and have refunded your trip charge. Please let us know if there is anything we can do to earn your business in the future.
To be clear, I'm not saying Bryant attempted to take advantage of an elderly person in the beginning stages of dementia, but I'm certainly not not-saying it either. Bryant installed the system around 14 years ago and the homeowners have used Bryant's maintenance service since the install date for routine check-ups and filter changes. At the last inspection, Bryant's tech verbal and written reports stated the system had a grounded compressor, hadn't failed because the breaker for the system was sized incorrectly (which they s... read more
Business response:
Josh, we are very sorry to hear about this situation. We'd like to be able to look into it and work towards a resolution, but we will need you to call us so we can locate your family member's account. Please give us a call so we can make this right.
Don't always believe what you hear on TV. Had a unit put in 4 years ago. It was damaged during that massive snowstorm. Bryant was paid off for that unit but wouldn't help fix this unit. With how much was paid should have still been covered but it wasn't. They wanted the full amount again and it would have been used. Please don't believe everything you hear. Just about the money and not the people who have already invested in your company.
Business response:
We're sorry to hear that your unit suffered damage from the carport falling on it during the snowstorm. This is something your homeowner's insurance would cover, not the warranty on the unit itself. We did reach out and leave a message for you regarding this. If you have any questions, please give us a call back.
I purchased a Carrier heating/cooling unit in 2020. 10 year warranty. Bryant installed. Motor died. Bryant came and assessed. I was told that if another company performed the repair, it would VOID MY WARRANTY. What they did not say, was that it would VOID a Bryant warranty (for labor, which they say had expired). I could have had another company complete the Warranty work since my Warranty was through Carrier not Bryant. DAVID FOSTER, GM, was rude, lied about the above and the cost. He stated that there was NO charge. I aske... read more
Business response:
We apologize you were not satisfied with the service you received. If you have a labor warranty and use another company, it could void that labor warranty, but the parts warranty is through Carrier and would not be voided. If there is anything we can do to earn your business back, please let us know.
Had our HVAC serviced June 2025. We were told 4 things needed done, which would only be considered band-aids and that we really needed a new unit. Cost: $15,000 or more. Item 1: Our refrigerant was low and we needed more. They were going to add this, without checking for leaks. They charged $200/lb. And we needed 1 to 2 pounds. Item 2: We needed a new compactor. Cost: $320. Item 3: The blower assembly needed taken apart and cleaned. Cost: $439. Item 4: the evaporator coil needed cleaned. Cost: $439. We had another company do... read more
Business response:
We understand your concerns about pricing and service recommendations. A member of management did attempt to resolve this with you. If you would like to discuss this further, please contact us.
Signed an agreement for a new HVAC and requested a specific payment date. That never happened. I schedule payments with the financing company they use, and the company never takes the payments, which makes me late. Then on top of a late fee and an interest charge, there's the regular bill. So at the fault of Bryant's salesman financing company, I'm screwed. I'm left to pay double bills essentially because they are scam artists.
Business response:
We understand your frustration with the payment scheduling issues. We are not sure which account is yours. Please contact us at (270) 715-3013 so we can look up your information and try to assist you with this matter.
The most deceptive company I have ever dealt with! I let them convince me that my old heat pump needed to be replaced. They installed a new one about two and a half years ago but it continuously breaks down . It has been fixed more times than the old one. I have payed $500 and $600 electric bills every winter because it didn’t work right. Last summer the air quit. Last visit the they said reversing Valve was out. The unit is still under warranty but they want $1964.00 + for labor to fix it. I will never trust this company ag... read more
Business response:
We apologize you were not satisfied with the service you received. We have tried reaching out to resolve this matter. Please give us a call back to discuss as we'd like the opportunity to make this right.
Came to clean my furnace and said he found a crack that had been repaired. He turned my furnace off and refused to turn it on saying it would make him liable. I told him that I would sign a paper releasing them. He refused. It freezing outside and I am afraid my pipes will burst. He told me if he didn’t turn it off he would call the fire department. I called his supervisor and he fused to help me. I told him that I called the fire department and they said that they do not get involved in things like that.He said that he has ... read more
Business response:
We apologize you were not satisfied with the service you received. It looks like you did speak with a manager regarding your cracked heat exchanger. If you have any additional questions or concerns, please call us back.
Frequently asked questions about Rollup
How is Rollup rated?
Rollup has a 4.9 star rating with 3,624 reviews.
When is Rollup open?
Rollup is closed now. It will open at 9:00 a.m.