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Rollup
- Other
About this business
Location details
01845, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the first time I have encountered a Technician's refusal to wear a mask.(I had explained why I needed him to wear a mask)..the Technician proceeded name off his aliments that had nothing to do with wearing a mask....he was rude and wanted to argue with me when I sprayed lysol, he refused to finish the job and said he was going to tell the office that I was refusing to pay. I called the office explained what happened, made the payment for unfinished service and was told a manager would contact me back. Look, I'm tired... read more
Business response:
We are sorry to hear you were not pleased with the service you received. A manager has tried calling you to discuss this issue. Please give us a call back when you are available.
Do NOT use Bryant as your HVAC company. The service and support that I have received on the almost $15,000 system that I purchased last year has been horrible. In the last five weeks, "technicians" have been to my house at least seven times to try and fix a leak. Each time they came, they assured me that it was fixed, only to find that my AC would fail time and again. Most leaks were caused by the “technicians”. There were leaks caused by someone neglecting to put a protective case on the pipe. There was a leak caused by som... read more
This is my 2nd review and it's not good either. We bought a BRAND NEW HEAT PUMP FROM BRYANT HEATING AND AIR and it ain't hasn't worked right ever. The first time I complained the manager called my husband well its in my name. Raye Merideth so if there are any questions this time please address them to me. Mrs. Merideth. We have had our unit for 2 years and today was the 4th time they have come to work on a brand new unit. Everytime it cost more to fix. I would not recommend this company to a dog house. Every year it's always... read more
The technicians were very professional, explained the new thermostat! The installation went well!
Business response:
Pat, thank you for your recent installation! We appreciate your business and review.
Had a tech come out in 2021 near the end of the year to my home. My mother was there to let the tech in and he insisted that my system needed to be shut down and insisted I would need a new system, quoted prices also. Little did he know, my house is a rehab and everything is new, heating, hvac, plumbing, electrical, windows and roof. I decided to get a second opinion from another company who and never mentioned the first issues the Bryant tech mentioned. The 2nd company came in and said my system was working great, no proble... read more
Business response:
We apologize you were dissatisfied with the service you received. Please give us a call to discuss this matter as we aren’t able to locate an account under your name and would like to try to resolve this with you.
Got a new furnace installed by Bryant a little over 2 years ago. The installer installed incorrectly and filter wasn't doing it's job and was letting dirt up into the unit. That caused damage to the heat exchange in the unit and now they want to charge me $2400 to fix the problem that was created by their installer. I would never use Bryant Heating & Cooling ever again
Business response:
Thank you for reaching out to us about this matter. A member of management has reached out to discuss this with you and we believe we have reached a resolution. Please give us a call back if you have any further questions or concerns.
THERE IS NO OTHER LIKE BRYANT HEATING / COOLING INC. USED THEM FOR YEARS NGOOD WORK.
Business response:
Thank you so much for your repeat business. We appreciate your positive review.
Purchased a 3.5 ton Bryant July 2017 and every 3 to 8 months the air condition stops working. The company who sold it to me and installed it has replaced the TXV valve at least 9 times within the 4 years I have had it. They have also replaced the Evaporator Coil and Compressor 3 times or more. Bryant says to contact the distributor (AND Services) and the distributor says to file with Bryant. The unit has a 10 year warranty and I have had it repaired at least 15 to 20 times within a 4 year period. I strongly believe my Bryant... read more
Totally mislead and lied to when a furnace inspection was performed.. The technician tried to scare us about potential carbon monoxide infiltration in our home from a "heavily rusted & advanced state of degradation" of our 8 year old heat exchanger, complete with pictures! The technician was probably wanting a nice commission, because he suggested a heat exchanger replacement with a labor charge of $1752.00. We got a second opinion from another heating and air company and he said there was nothing wrong, and showed us the he... read more
Business response:
Susan, we apologize for the less than satisfactory experience you had with our company. We appreciate you letting a member of management discuss this matter with you. We have refunded the $60 and the technician has apologized to you as well. The service manager has reached out to follow up and has left you a few messages. At this time, we believe this issue has been resolved. Please let us know if that is not the case.
Frequently asked questions about Rollup
How is Rollup rated?
Rollup has a 4.8 star rating with 18,094 reviews.
When is Rollup open?
Rollup is closed now. It will open at 9:00 a.m.