Rollup

Betty A 

on BBB

a year ago

I called for service 5-21-24 cooling system stopped working on heat pump, tech replaced fuse, no invoice was given to me, but was informed of growth inside air handler and could correct for $1,192.00 however he informed me my unit was out of warranty and had been for 2 years and I should replace it, since I had already spent $1,028.00 in December 2023. After hours of conversation I signed a purchase contract, I could not read it on my phone, tech shown me what I was buying and where to sign for $11,349.00, then we augured ab... read more

Lindsey S 

on BBB

a year ago

My husband fell after having Chemo and busted the tank of our toilet. I called Bryant to come out to replace, but was at the ER when they came with him. He ended up having Sepsis and was admitted. I didn't have time to call anyone else to fix or mess with it. BRYANT charged me 850.00 to replace a regular toilet that took them 30 minutes to install. I feel like they took advantage of me and NO WAY was that toilet 850.00. BEWARE 

Shameka H 

on BBB

a year ago

I scheduled repairs. I needed an electrician to connect the ground wire in the breaker box to the bus bar. I needed an plumber to replace the dishwasher valve. The plumber from the job verified that the valve needed replaced and asked about payment. I asked if I could pay after the electrician went out so I would not have to pay twice. He called his manager and said that payment had to be made following the job, but that he could give me a quote for both jobs so I could pay that day and the plumbing job would be made. His ma... read more

Steve W 

on BBB

a year ago

Our A/C went out on Monday morning. Tech showed up in afternoon and replaced capacitor (3rd time) and contactor (2nd) to discover compressor was bad. No repair possible until Friday (outside temps in 90s/inside temps in 80s). A “warranty” repair, I verified on Thursday we were first job on Friday (9AM). Friday at 10AM I called and was informed the tech would be on their way at 10:30 and would notify us when they were on their way. At 11:30 I called again to learn the technician and our compressor were at ANOTHER job and they... read more

Daniel S 

on BBB

a year ago

One of the worst customer experiences I have ever had in my life. Air conditioning went out in my home a little over a year ago, took them almost two months to replace and "fix" the problem and it still doesn't work today. I made attempts to contact their complaint department, however when I was directed to David F***** who I believe is the Director of Operations, he fell very short of help. I told him how unhappy I was with the service and results, and that without some sort of solution from him I would just have to leave a... read more

David B 

on BBB

a year ago

I responded to an ad from Bryant for an $80.00 cleaning and check of system. My heating and cooling system was working great, I just wanted to take advantage of the cleaning special which was also advertised as a guarantee. The tech said he could not clean the ac unit due to the fact that I had no outside water spigot. I hooked his water hose up to my inside washing machine outlet so he could clean the unit. After he finished with the cleaning, he came inside the house and said, "You have a problem bud!" I followed him outsi... read more

Elizabeth F. 

on BBB

a year ago

We called Bryant Electric to replace a ceiling fan in our home. The company would not give us an estimate, saying they would have to see what needed to be done. The supervisor came out and replaced the fan. Work was slow, but got the job done. The price for this turned out to be $492, which, according to the supervisor, included an 18% military discount. We informed him that we thought that this price was excessively high. Since the work was done, we had no choice but to pay. Called the company at **************, requesting ... read more

Buryl T 

on BBB

2 years ago

My experience with Bryant has been poor. The heat stopped working & I called Bryant to look at the thermostat they replaced in February. The tech arrived promptly and looked at the thermostat and then went into the crawl space to inspect the furnace. His diagnosis was a blown fuse due to a "board" that needed replacement. He also found a kink in the copper pipe carrying the freon. He quoted $2,000 to replace the board, replace 8' of thermostat wire but could not repair the kinked copper due to the system having R22 freon, wh... read more

Tim M 

on BBB

2 years ago

I have used Bryant’s for all of my plumbing and heating needs for many years with no problems - but this time I feel I was taken advantage of - it cost me $348.00 to clear a bathtub clog which took about 30 minutes.