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Orel Hershiser Chevrolet
- Car Dealers
- Chino, CA
About this business
Location details
12845 Central Ave, Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
When you? Promise a certain product.Put it on don't change it and get a cheaper one
Business response:
Thank You for making us aware of an honest mistake we could have made. Please feel free to reach out to me directly so I can get a better understanding of what happened and a chance to correct it. My name is Jay Yerman, I am the General Sales Manager and can be reached directly at 909-277-2316. Please give me a call at your earliest convenance.
I was sold a car with a bust driver door lock. Very to Shocking to learn that this was not repaired before the car was sold to someone.
Business response:
Thank you for sharing your experience with us. We understand that discovering a malfunctioning driver door lock after purchasing your vehicle is frustrating. At M K Smith Chevrolet, we strive to ensure our vehicles meet high standards before they are sold. We appreciate your feedback, as it helps us improve our process. Please feel free to contact us directly so we can discuss this matter further. Sincerely, The M. K. Smith Chevrolet Team
I will never recommend this place to anyone I know. I was sold a Lemon that I had to figure out on my own. This was suspension on the shocks when I mentioned of the bumpy ride I was told it was that I had it in sport mode by of course the sales man all care about was his sale car was constantly moving to the right..It was weird for me to believe because it was a Cadillac Escalade they should have a smooth ride. So when I finally took itin they said they could not sell because it would cost a lot to fix. Costing $7,000 So the... read more
I was pleased with Maery she very nice and helpful. I was not happy with the experience after she handed me off to a closer. They try and wear you down by keeping you for 4 plus hours. I didn’t end fipurchase the car but I was not happy with the process. The finance dept was fine not pushy. I will never go back
I was informed that the front-end damage would be repaired on the vehicle before I signed the documents. However, the front-end damage was not fully repaired. I was also told that a bedliner would be installed in the truck, but it wasn't. I even offered to pay for the bedliner myself.
Very disappointed! !! Signed contract to make payment on 31st. Money taken out of my account on 23rd. Account is now negative for the weekend.. called dealership at 9:30 am and 5 hours later received a call stating I could pick up a check. Already out of town! This mistake put me in a bad spot until the 1st.
Failed to explain things properly just to make a sale , inconvenienced me to go back
The service department has thee most unpleasant people. They can benefit from some traing on how to greet people and provide customer service.
Jesse Gutierrez Is an unscrupulous sales person. His commitment to customer service is the worst that I have ever experienced at a dealership. He lied about having access to a vehicle that he sent me documentation on. He led me to believe that I would have the vehicle to me in a couple of days only to find out he was lying all along. He provided me with the ViN as if he had the car on its way. Well it never came and he did not have the decency to inform me that he could not get it nor tell me who had the vehicle. I had to se... read more
Frequently asked questions about Orel Hershiser Chevrolet
How is Orel Hershiser Chevrolet rated?
Orel Hershiser Chevrolet has a 4.3 star rating with 2,463 reviews.
When is Orel Hershiser Chevrolet open?
Orel Hershiser Chevrolet is open now. It will close at 8:00 p.m.