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Capistrano Mazda
- Car Dealers
- San Juan Capistrano, CA
About this business
Smileage Guaranteed!®
Location details
32852 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Excellent service" The service was on time and efficient and Cyrenaica Morena was friendly and very helpful. Her attention to mY needs as a customer we’re excellent.
Business response:
Thanks for sharing your quality experience with our team and especially with Cyrena. We appreciate your business and hope to see you again soon! Kate
"FIVE STAR FRIENDLY SERVICE" All employees dealt with in past and even those who I never dealt with really make sure you are well taken care of. The friendly, professional environment (from sales and finance to service) at Capo Mazda makes it worth while every time I visit.
Business response:
Thank you for taking the time to share your thoughtful review with us. We are happy to know that your experience while working with our service department went so well. We look forward to helping you in the future! Kate
"Great Dealership." Cyrena was great to work with. She's very knowledgeable about Mazda vehicles and explained everything on the work order in detail. I can't imagine going anywhere else.
Business response:
We appreciate your business and feedback! We strive to meet and exceed the expectations for all of our guests and are thrilled to know Cyrena took such good care of you. Kate
"Recall" Took longer than expected... drove off and dashboard lights were on so had to turn around and go back... good thing they had snacks and coffee. Problem was resolved.... they were nice about it, but didn’t expect to be there for 2.5 hours.
Business response:
Hi Cheryl, Thanks for taking the time to share your experience! While it's good to know that the issue with the dashboard lights got resolved, we're sorry for the frustration and long wait that it caused. We hope you will give us a chance to demonstrate that this is not a typical experience at Capo Mazda! Please feel free to reach out at customerservice@capovwmazda.com if you would like to follow up. Kate
"Capistrano Mazda is the BEST" The world would be a better place if everyone was like Capo Mazda. This dealership really blows my mind. First, we walked in 3 years ago looking for a car for our teenagers. Sales Consultant Marcin Paluch was incredibly knowledgeable and helpful. No pushy sales pressure. Only good things to say about the service department. Family Owned dealership that has taken great care of us. Friendly, reliable and top notch.
Business response:
Thank you for taking the time to share your experience! It's wonderful to hear that you've had such consistently positive experiences with both the sales and service departments at Capo Mazda. We will share your feedback with our staff, who are sure to appreciate your kind words. We look forward to seeing you again soon! Kate
"Great experience, quick finance, good training on the car. " We set the appointment to come pick up the car and everything went smooth as can be. Mazda CX5 Signature. Lauren showed us all the features we were not sure about and we left very knowledgeable about the car. Finance took less than 5 minutes as they sent us the paperwork ahead of time. .
Business response:
Thanks so much for your wonderful review of Capo Mazda! It's great to hear that your purchase went so smoothly and that you found Lauren's introduction to your new vehicle to be helpful. Please reach out to us if we can be of any further assistance, and enjoy your new Mazda CX5! Kate
"Excellent customer service" Staffs were very accommodating and pleasant.The transaction was hassle-free.I would like to thank the manager,Tom, and Diego for a very smooth-sailing transaction.
Business response:
Hi Jossette, thanks for taking the time to share your experience! It's so nice to read that Tom and Diego made your purchase experience a pleasant one. We truly appreciate your business and hope you'll be back at Capo Mazda for all your future automotive needs! Kate
"Cyrena Moreno is the best Service Advisor!" I have worked with Service Advisors at Toyota, Lexus, BMW, Acura, and Audi, and Cyrena is one of the best Service Advisors I have ever worked with! She went above and beyond to assist my wife and I with repairing a bumper that had popped out of the clips and a tire guard that had also become dislodged. Her communication was great throughout the process and I look forward to working with her when we have to bring our SUV in for service again.
Business response:
We are so happy to hear Cyrena took such great care of you and your wife! We will be sure to pass your message along to her and can't thank you enough for your review! Kate
"A great place makes you feel relaxing" Made a deal of my lovely 2019 CX-9 with Jerry Aydemir at the third visit within three days. Don't get me wrong, it's the dealership that made me feel relaxing even with my three boys and wanted go back again. I wanted to give a shout-out to Jerry who was a friendly, patient, and knowledgeable person helping my family to enjoy the whole process. Also I wanted to say thank you to Whitney Bowens providing the first test drive and working on paper works. After all, Capistrano Mazda is a gr... read more
Business response:
Hi June, thanks for your wonderful review! We strive to make our customers feel valued and comfortable, and it's great to know that you and your family found your visits to Capo Mazda to be enjoyable and not too stressful. Thank you as well for your positive feedback about our team, and Jerry and Whitney in particular. Please reach out to us if we can be of any further assistance. Enjoy your new Mazda! Kate
Frequently asked questions about Capistrano Mazda
How is Capistrano Mazda rated?
Capistrano Mazda has a 4.9 star rating with 2,532 reviews.
When is Capistrano Mazda open?
Capistrano Mazda is closed now. It will open at 9:00 a.m.