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Capistrano Mazda
- Car Dealers
- San Juan Capistrano, CA
About this business
Smileage Guaranteed!®
Location details
32852 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"This was my first service experience at Capo..." This was my first service experience at Capo Mazda…everything went great, the service advisors were friendly and accommodating and my service was done in a timely manner. Also, this is a very lovely dealership environment.
Business response:
Risa, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate
"Free, so nice. Can’t complain; But not as Deluxe as..." Free, so nice. Can’t complain; But not as Deluxe as advertised/expected. Don’t expect a Deluxe car wash; Only an external rinse. interior barely touched & requested time change on clock wasn’t don either
Business response:
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, so we are disappointed to see that you weren't fully satisfied with your experience. We will share your comments with our team, and we hope you will give us another opportunity to serve you. Kate
"Whitney was amazing! The whole process was simple and..." Whitney was amazing! The whole process was simple and straightforward, and she went out of her way to ensure I test drove the cars I was interested in and broke down the differences between them. I didn't feel forced to buy anything or that they were trying to upsell me. This was definitely the best car buying experience I've had and I would recommend Capo Mazda to anyone looking at buying a car.
Business response:
Thank you! It has been a pleasure serving you, Sierra. Quality customer service is always our number one priority, and we're happy to hear that Whitney met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! We hope you enjoy your new car, Sierra. Kate
"Excellent staff thank you all very much well be back..." Excellent staff thank you all very much well be back again and again 😀 👍 great quality service . Thanks for the loaner car very easy fast quick everything excellent staff
Business response:
We appreciate your business and our team looks forward to serving you again soon! Kate
"Ben was wonderful I had a terrible experience at Mazda..." Ben was wonderful I had a terrible experience at Mazda Fontana and not great and loma linda this place was so great I drove almost 2 hours to get there Ben helped me for weeks over the phone and email and didn’t pressure me I was able to shop around but all around the best deal was there and the service and buying experience was wonderful good management finiancing and sales team
Business response:
Thank you! Here at Capistrano Mazda, customer satisfaction is our #1 priority. Ben and the team always do their best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Kate
"Thanks for the loaner car will I was waiting for my..." Thanks for the loaner car will I was waiting for my warranty service. Wish that they didn't have to go to Chicago to get the part.
Business response:
Thank you for choosing Capistrano Mazda, Richard. Your feedback and rating mean a lot to us. We're glad we were able to help and we hope to see you again! Kate
"Always a comfortable experience. Reminds us of how..." Always a comfortable experience. Reminds us of how Nordstrom was back in the day. Definitely a notch above. Easy to make an appt and they send helpful reminders.
Business response:
Thanks for sharing your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate
"Excellent customer service. Had several questions..." Excellent customer service. Had several questions regarding a couple different models and all were handled expertly. Ben and Diego were outstanding. I even got a good deal on my trade in. AJ made the paperwork very easy with no hard sells on extras. The easiest vehicle purchase we've ever done. Fine group of people!
Business response:
Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! Kate
"Forouz was absolutely fabulous. Been purchasing cars for..." Forouz was absolutely fabulous. Been purchasing cars for nearly 40 years and she's the most effective I've experienced. She even came in on her day off to make sure our new car was properly prepped.
Business response:
Thank you for your review and kind words for Forouz! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate
Frequently asked questions about Capistrano Mazda
How is Capistrano Mazda rated?
Capistrano Mazda has a 4.9 star rating with 2,572 reviews.
When is Capistrano Mazda open?
Capistrano Mazda is closed now. It will open at 9:00 a.m.