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BuyAutoParts.com
- Automotive
- Hebron, KY
About this business
Location details
1261 Aviation Blvd, Suite 100, Hebron, KY, 41048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The order was sent 2 times also changed 2 times
No package was delivered.
The steering box that was shipped was not correct versus the box I ordered. Return process has taken too much time.
Ordered a set of 8 injections but only had 7 took hours on the phone explaining how much money I should get refunded. They would not offer any discount for the arguing for hours to get the right amount refunded. I can’t believe this company will have any customer retention.
The customer service is horrible! They lie about when the part is going to be shipped out, and delivered. I got the run around for almost a week after ordering, before someone actually told me why I didn't already have my part. I ordered my part on the the 19th, I was told I would have it on the 22nd. I finally got the part yesterday the 2nd. Thwy wouldn't even give me the corporate office phone number when I asked
Look for a power steering gear box for my 93 Mazda B 2600 I. Was told they had one in stock. I got an email with the charges for my part. Got another email to say they received my part and was processing my order. And that a follow-up email with my shipping advice was soon to follow. I've got all kinds of emails from them trying tell me more stuff, but I never did get an email with my shipping advice. I finally called the 1-800 customer service number to check on the status of my order and the lady said that my part was unav... read more
Believe the internet when consumers blast the customer service. Website states: All cores should be shipped back to 1261 Aviation Blvd Suite 100, Hebron, KY 41048. Cores should be mailed back with a Core Return Form. No Core Return Form was included in shipment and when customer service was contacted about the error, all they could focus on was a Return Label which I never asked for. Heaven help me if I have any problems with the product!
After I placed my order I realized that my next day delivery option didn’t apply as chosen. I placed a called to BAP and explained my situation to customer service, and they told me that they would call shipping and call me back. I never received a call back. I was disappointed that I had to wait a week for the part, but the part worked perfectly and I completed my project.
never received my struts i recently ordered & paid for
Frequently asked questions about BuyAutoParts.com
How is BuyAutoParts.com rated?
BuyAutoParts.com has a 4.6 star rating with 13,193 reviews.
When is BuyAutoParts.com open?
BuyAutoParts.com is closed now. It will open at 9:00 a.m.