Bryant Heating, Cooling, Plumbing & Electric

Courtney P. 

on Yelp

8 years ago

Our A/C pipe froze so we replaced the air filter, which seemed to help for a few weeks until it froze again. We had Bryant come out and inspect our A/C unit that is less than 10 years old and without even looking at the indoor unit he told us there was a leak and we would need a brand new units. Quoted us $6,000+ This seemed a little suspicious, given how relatively new our home is. We had another company come out that day and they actually laughed when we told them what Bryant had said. There was no leak. The unit was low o... read more

Steven D. 

on Yelp

8 years ago

In the fall, my Heat Pump unit was no longer cooling, so my wife and I looked up reputable HVAC companies and found Bryant through the good reviews. Please DO NOT make the same mistake we did and go with Bryant. The technician from Bryant came out and did some troubleshooting and found that the refrigerant was low in the system. He said he could fill it up for $200/lb (old R-22 refrigerant) or do his recommendation, which was to get a new complete unit. I asked him to give me an estimate on how much refrigerant I needed, an... read more

Gareth C. 

on Yelp

8 years ago

I went out of town for the day and my pregnant wife was working from home when the heating went out. I advised her to call Bryant as we had used them for maintenance checks. The technician came and diagnosed the issue as a faulty control board. He estimated that it would cost $1,500 to repair and suggested that since the furnace was over 10 years old we should look to replace it with a new one at around $3,500. I was shocked by these costs and asked to get a detailed quote from them. They provided one with the cost of th... read more

Shamrock S. 

on Yelp

8 years ago

As soon as the technician looked at my furnace he called it a dinosaur and said I needed a new one without inspecting anything. These people are in the business of selling new furnaces not fixing them. He then proceeded to attempt to swap out an electrical component,which didn't work and come to find out later that wasn't the issue. He then quoted me for $500 worth of parts and said these probably wouldn't fix it and I needed a new furnace and he would be back tomorrow. Had someone else from a different company take a lo... read more

Sue J. 

on Yelp

9 years ago

RUN FOR YOUR LIFE!! Like most folks, I don't know much about full house A/C and the best company to call. Bryant has flooded the airwaves with commercials and when my A/C wouldn't work in April, I called and that very day a technician had come, looked at the unit I had and declared it "needs replacing". I thought the price was way more than I could afford and hesitated on making the decision. I asked the technician, Wm. King, if it's something he would encourage his own mother to do? And he assured me that he definitely... read more

John C. 

on Yelp

9 years ago

I strongly advise not using this company. The Carrier is a good product, but they don't install what they have quoted. They will quote one product and install another. When you call to complain, they will tell you they will investigate and call you back. They have never called back. Of the two units they installed, I lost the rebate from my electric provider. Bryant stated a SEER value of 16.5. My electric provider said it was only 14. On that same heatpump, I was quoted a dual speed compressor. I received a single... read more

D W. 

on Yelp

9 years ago

Made appointment for AC checkup. They only checked outside units. Did not check units inside! Said needed freon for one unit charging $198 per pound. Did not have them add more. Checked with local AC companies in my town and was quoted $80-90 per pound. They will not be getting my business. What a ripoff on freon prices. We do not live in Lexington. 

Cherie P. 

on Yelp

9 years ago

Do not believe or trust this company. The service guy who came out was pleasant and seemed to be trustworthy. He told me my compressor was shot and I needed a whole new system. I believed what he was telling me. I called another company for a second opinion. My compressor was fine. The fan motor was overheating and cutting out. The tech from Bryant even left it unplugged so I would have never heard it kick back on once it had cooled!! My second opinion company charged me only $300 to replace the fan motor. Bryant flat... read more

Deborah W. 

on Yelp

9 years ago

I have had continuing problems with financing on two new furnaces that we have installed for costs over $7000. We would not have made the decisions we did if we had known the truth about the financing involved. Once problems began our calls are being ignored - we have already been charged an additional $100 after being told we should not pay anything more until Evan Boggs at Bryant took care of the problem. It was not taken care of and Bryant is ignoring our calls now. We finally withdrew money from our retirement account s... read more